Comparison Summary
This comparison report of Zendesk Sunshine vs. IXACT Contact is based on a specific set of business needs and context. The comparison uses 1245 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk Sunshine and IXACT Contact
Zendesk Sunshine, and IXACT Contact belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
IXACT Contact focuses on Contact List Management with Website, Communication Management with E-Mail, Drip Marketing with E-Mail, Capturing Leads with Website, etc.
"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella
"Our agents love IXACT Contact's intuitive interface, and automated keep in touch functionality. We're especially pleased with IXACT Contact's partnership approach - they've done everything possible to make this project a complete success. We can't r...ecommend IXACT Contact highly enough. The software is amazing, and the team behind it top-notch. " - Nadeem Muhammed
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Real Estate CRM & Marketing Automation System to win more business
Age
2007
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
29
54
Total Goals
(we found evidences for)
6
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Improve ROI
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Increase sales & revenue
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Grow market share
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Scale best practices
- See 4 more
Top Channels
Channels Used
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e-mail
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social media
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newsletter
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website
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phone calls
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user generated content
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blogs
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Facebook
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text SMS
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mobile
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offline
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video
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point of sale
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on premises
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chat
- See 12 more
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e-mail
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social media
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newsletter
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website
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phone calls
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user generated content
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blogs
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Facebook
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text SMS
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mobile
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offline
-
video
-
point of sale
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on premises
-
chat
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
