cuspera logo CUSPERA

Zendesk Sunshine vs Kreato CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sunshine vs. Kreato CRM is based on a specific set of business needs and context. The comparison uses 551 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Kreato CRM

Zendesk Sunshine, and Kreato CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Kreato CRM focuses on Engagement Management with E-Mail, Sales Call Management with Phone Calls, Capturing Leads with Website, Generation Of New Leads with Website, etc.

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

"We have found Kreato extremely helpful and adaptive. The interface is quite flexible and easy to be customized. Kreato has really helped our team to be productive and proactive. I strongly recommend Kreato CRM. " - Abishek Jain

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Kreato CRM

Focus area

Kreato CRM is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Kreato CRM | AI and Automation powered Sales CRM software

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

17

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management



contact list management


social media management

social media analytics


sales document management

contract management


training & onboarding


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction


communication management

tracking & monitoring communications


pipeline management


sales call management



generation of new leads



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more
  • Increase sales & revenue

  • Improve efficiency

  • Grow market share

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • See 3 more

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting