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Zendesk Sunshine vs Salsa CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Salsa CRM medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Salsa CRM is based on a specific set of business needs and context. The comparison uses 3081 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Salsa CRM

Zendesk Sunshine, and Salsa CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Salsa CRM focuses on Helpdesk Management with Offline, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

"Time is the enemy. If you are using your time to figure out how to make different pieces of technology talk to each other, you have lost part of your team’s efficiency. " - Diego Sanchez

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Salsa CRM

Focus area

Salsa CRM is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Donor Management and Fundraising CRM

Age

2007

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

29

49

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (149)

engaging and following up

Read Reviews (2)

Read Reviews (146)

workflow management

Read Reviews (6)

Read Reviews (3)

collaboration

Read Reviews (5)

Read Reviews (1)

contact list management

Read Reviews (4)

Read Reviews (8)

contacts history

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (31)

social media analytics

Read Reviews (3)

Read Reviews (4)

sales document management

Read Reviews (3)

Read Reviews (5)

contract management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (2)

Read Reviews (41)

helpdesk management

Read Reviews (2)

Read Reviews (128)

relationship management

Read Reviews (2)

Read Reviews (26)

customer feedback management

Read Reviews (2)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (6)

communication management

Read Reviews (1)

Read Reviews (63)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (25)

sending & publishing communications

Read Reviews (0)

Read Reviews (37)

competitive intelligence

Read Reviews (1)

Read Reviews (8)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

content sharing

Read Reviews (0)

Read Reviews (6)

content management

Read Reviews (0)

Read Reviews (6)

content sharing

Read Reviews (0)

Read Reviews (6)

community building

Read Reviews (0)

Read Reviews (3)

account management

Read Reviews (0)

Read Reviews (3)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Improve ROI

  • Scale best practices

  • Improve digital and social presence

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • social media

  • website

  • newsletter

  • user generated content

  • blogs

  • phone calls

  • mobile

  • video

  • mobile app

  • trade shows

  • chat

  • point of sale

  • mass media

  • See 13 more

  • offline

  • causes and charity

  • e-mail

  • social media

  • website

  • newsletter

  • user generated content

  • blogs

  • phone calls

  • mobile

  • video

  • mobile app

  • trade shows

  • chat

  • point of sale

  • mass media

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting