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Zendesk Sunshine vs Shape Software: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Shape Software low
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Shape Software is based on a specific set of business needs and context. The comparison uses 804 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Shape Software

Zendesk Sunshine, and Shape Software belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Shape Software focuses on Capturing Leads with Promotions, Lead Nurturing with Promotions, Drip Marketing with Text SMS, Sales Document Management with Offline, etc.

"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn

"With Shape, everything is made simple and easy to understand. Their customer service is quick and efficient if I ever need help with anything in the system. Before Shape, I was using multiple systems, but now everything is one place. My leads are or...ganized, and everything is tracked with tags. Added bonus: Shape connects to your calendar and emails. " - Nat Connella

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Shape Software

Focus area

Shape Software is better than Zendesk Sunshine for

Software Failure Risk

  • low

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

CRM that connects team, applications, and clients in one centralized hub.

Age

2007

Financials

IPO

Business Need

Total Processes
(we found evidences for)

29

44

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (12)

engaging and following up

Read Reviews (2)

Read Reviews (12)

workflow management

Read Reviews (6)

Read Reviews (14)

collaboration

Read Reviews (5)

Read Reviews (3)

contact list management

Read Reviews (4)

Read Reviews (1)

contacts history

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (2)

social media analytics

Read Reviews (3)

Read Reviews (2)

sales document management

Read Reviews (3)

Read Reviews (18)

contract management

Read Reviews (2)

Read Reviews (9)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (2)

Read Reviews (3)

relationship management

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (12)

communication management

Read Reviews (1)

Read Reviews (7)

sending & publishing communications

Read Reviews (0)

Read Reviews (6)

competitive intelligence

Read Reviews (1)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (8)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

advocacy management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • text SMS

  • video

  • phone calls

  • offline

  • point of sale

  • newsletter

  • website

  • user generated content

  • blogs

  • on premises

  • See 9 more

  • e-mail

  • promotions

  • text SMS

  • video

  • phone calls

  • offline

  • point of sale

  • newsletter

  • website

  • user generated content

  • blogs

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting