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Zendesk Sunshine vs Simpleview DMS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Simpleview DMS medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Simpleview DMS is based on a specific set of business needs and context. The comparison uses 517 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Simpleview DMS

Zendesk Sunshine, and Simpleview DMS belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Simpleview DMS focuses on Workflow Management, Sales Document Management with Promotions, Helpdesk Management, Distribution Management with Promotions, etc.

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

"The Brainery offers users easy-to-use materials and lessons on the Simpleview CRM product. I would recommend it for the novice all the way to the advanced power user - it's that great of a system! " - Jacob Burke

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Simpleview DMS

Focus area

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Destination Management System most advanced solution

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

24

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (2)

engaging and following up

Read Reviews (2)

Read Reviews (2)

workflow management

Read Reviews (6)

Read Reviews (11)

collaboration

Read Reviews (5)

Read Reviews (1)

contact list management

Read Reviews (4)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (0)

social media analytics

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (4)

contract management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (2)

Read Reviews (3)

relationship management

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (3)

distribution management

Read Reviews (0)

Read Reviews (3)

content publishing

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (3)

content publishing

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Grow market share

  • Improve digital and social presence

  • Acquire customers

  • Improve stakeholder relations

  • See 1 more

Top Channels

Channels Used

  • video

  • promotions

  • e-mail

  • website

  • offline

  • on premises

  • See 3 more

  • video

  • promotions

  • e-mail

  • website

  • offline

  • on premises

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting