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Zendesk Sunshine vs Simpleview DMS: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sunshine vs. Simpleview DMS is based on a specific set of business needs and context. The comparison uses 517 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Simpleview DMS

Zendesk Sunshine, and Simpleview DMS belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Simpleview DMS focuses on Workflow Management, Sales Document Management with Promotions, Helpdesk Management, Distribution Management with Promotions, etc.

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

"The Cvent integration with Simpleview's CRM has been tremendously helpful for our team. We are not only saving time with data entry, we are more productive overall. Our response times are quicker and our communication has been streamlined internally..., along with our planners and hoteliers. Our team really appreciates having everything in one platform. " - Brad Kent

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Simpleview DMS

Focus area

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Destination Management System most advanced solution

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

24

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management



contact list management


social media management

social media analytics


sales document management

contract management

proposal & quote management


training & onboarding


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications


distribution management


content publishing


content management

content publishing





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more
  • Grow market share

  • Improve digital and social presence

  • Acquire customers

  • Improve stakeholder relations

  • See 1 more

Top Channels

Channels Used

  • video

  • promotions

  • e-mail

  • website

  • offline

  • on premises

  • See 3 more
  • video

  • promotions

  • e-mail

  • website

  • offline

  • on premises

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting