Comparison Summary
This comparison report of Zendesk Sunshine vs. TRACK CRM is based on a specific set of business needs and context. The comparison uses 686 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk Sunshine and TRACK CRM
Zendesk Sunshine, and TRACK CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
TRACK CRM focuses on Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Campaign Management with Phone Calls, Communication Management with Phone Calls, etc.
"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn
"Conversions, brand awareness, inquiries and business in general have gone up. Our revenue year over year is 42% higher. " - Melissa Frellick
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Enterprise solution that connects all guest data points in one central location
Age
2007
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
29
36
Total Goals
(we found evidences for)
6
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve ROI
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Improve internal communications
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Build brand awareness
- See 4 more
Top Channels
Channels Used
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phone calls
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e-mail
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chat
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out of home
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brochure
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website
- See 3 more
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phone calls
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e-mail
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chat
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out of home
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brochure
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
