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Zendesk Sunshine vs WiredContact: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sunshine vs. WiredContact is based on a specific set of business needs and context. The comparison uses 540 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and WiredContact

Zendesk Sunshine, and WiredContact belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

WiredContact focuses on Contact List Management, Engagement Management with Phone Calls, Sales Document Management, Generation Of New Leads with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo WiredContact

Focus area

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

WiredContact | Cloud-based CRM for Small Business

Age

2007

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

29

25

Total Goals
(we found evidences for)

6

2

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management



contact list management


social media management

social media analytics


sales document management

contract management

proposal & quote management


training & onboarding


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction


campaign management


generation of new leads


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • phone calls

  • e-mail

  • website

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting