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Zendesk Sunshine vs Wise Agent: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Wise Agent medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Wise Agent is based on a specific set of business needs and context. The comparison uses 2106 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Wise Agent

Zendesk Sunshine, and Wise Agent belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Wise Agent focuses on Contact List Management with Phone Calls, Drip Marketing with E-Mail, Engagement Management with Phone Calls, Communication Management with E-Mail, etc.

"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn

"As a company we open handle around 250 transactions a month and are averaging 150 closings a month. I can say definitively there is no way we could do this without WiseAgent. It is truly our lifeline and allows us to handle each and every transactio...ns with the same precision deal after deal. " - Anna Lovec

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Wise Agent

Focus area

Wise Agent is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Real Estate CRM Software to increase the productivity

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

58

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (41)

engaging and following up

Read Reviews (2)

Read Reviews (41)

workflow management

Read Reviews (6)

Read Reviews (3)

collaboration

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (120)

contacts history

Read Reviews (2)

Read Reviews (18)

social media management

Read Reviews (3)

Read Reviews (2)

social media analytics

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (16)

contract management

Read Reviews (2)

Read Reviews (9)

training & onboarding

Read Reviews (2)

Read Reviews (17)

helpdesk management

Read Reviews (2)

Read Reviews (16)

relationship management

Read Reviews (2)

Read Reviews (2)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (19)

communication management

Read Reviews (1)

Read Reviews (35)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (2)

sending & publishing communications

Read Reviews (0)

Read Reviews (32)

products & pricelist management

Read Reviews (0)

Read Reviews (7)

generation of new leads

Read Reviews (0)

Read Reviews (25)

conversion management

Read Reviews (0)

Read Reviews (7)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • newsletter

  • website

  • social media

  • video

  • text SMS

  • Facebook

  • Instagram

  • offline

  • user generated content

  • blogs

  • games

  • point of sale

  • Twitter

  • events

  • trade shows

  • See 14 more

  • e-mail

  • phone calls

  • newsletter

  • website

  • social media

  • video

  • text SMS

  • Facebook

  • Instagram

  • offline

  • user generated content

  • blogs

  • games

  • point of sale

  • Twitter

  • events

  • trade shows

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting