Zoho ContactManager vs. TeamWave: CRM Solution Comparison 2025

Overview: Zoho ContactManager and TeamWave as CRM Category solutions.

Zoho ContactManager excels in managing large-scale customer interactions with robust integration and data management features. It's heavily favored by large enterprises and IT sectors. TeamWave, on the other hand, focuses on enhancing internal and customer communications while driving sales efficiency, making it a viable tool for varied enterprise sizes, particularly in hospitality and telecommunications.

Zoho ContactManager and TeamWave: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho ContactManager supports key processes such as contact list management, engagement and communication management. It's an excellent tool for businesses aiming to streamline large-scale contact operations. read more →

TeamWave offers capabilities in collaboration and contact management, emphasizing sales document handling and improving communications, suitable for various business functions. read more →

Business Goals

Zoho ContactManager aids businesses in acquiring customers, enhancing relationships, and exploring new markets internationally. It's an ideal fit for companies with growth-focused objectives. read more →

TeamWave focuses on enhancing relationships, increasing sales, and improving internal communications, aligning well with businesses aiming to boost revenue and efficiency. read more →

Core Features

Zoho ContactManager highlights integration and custom reports, along with data import/export capabilities. It's a robust platform for companies needing meticulous data management. read more →

TeamWave excels in integration and custom report generation, offering strong data import/export features. This suits businesses looking for detailed analytic insights. read more →

Vendor Support

Zoho ContactManager provides strong vendor support, including 24/7 assistance, which is crucial for large enterprises requiring continuous support. read more →

TeamWave also offers 24/7 support but emphasizes chat and email support, fitting businesses with diverse communication preferences. read more →

Segments and Industries

Zoho ContactManager is favored by large enterprises, particularly in IT and non-profit sectors, reflecting its suitability for complex operations. read more →

TeamWave caters to a range of enterprise sizes, with a focus on hospitality and telecommunications, showing its versatility in these industries. read more →

Operational Alignment

Zoho ContactManager integrates well into workflows needing robust data handling and customer management, ideal for large-scale operational needs. read more →

TeamWave adapts to businesses needing streamlined sales and communication processes, offering flexibility for varying operational scales. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Zoho ContactManager and TeamWave

Why is Zoho ContactManager and TeamWave the best choice for Contact List Management?

Zoho Contactmanager and Teamwave both manage business contacts. Zoho Contactmanager primarily focuses on contact management, including features for managing leads, sales pipelines, and tasks. Teamwave, on the other hand, offers a broader suite of features that include project management, sales forecasting, and CRM capabilities, in addition to contact management. Zoho Contactmanager may have limited options for advanced contact management features.

"...Manage your business contacts from this fabulous application...." Peer review by William Paz

"...It lets me manage projects, contacts, deals via email and also by integrating with popular services...." Peer review by Kyrian O, Obinwa Kyrian

What benefits does Zoho ContactManager and TeamWave offer for Collaboration?

Zoho Contactmanager and Teamwave both provide collaboration features for teams. Zoho Contactmanager allows users to track deals, manage tasks, and communicate with colleagues, while Teamwave offers a wider range of collaboration tools, including project management, communication, and idea flow spaces. Teamwave focuses more on collaborative features for project management, while Zoho Contactmanager emphasizes contact and task management with some collaborative elements.

"...You can also track deals, manage tasks and collaborate with your team...." Peer review from Zoho

"...Collaboration is easy as functional areas( in my organization) and individuals can easily converge on a singular page for communication and Idea flow spaces and more...." Peer review by Kyrian O, Obinwa Kyrian

How does Zoho ContactManager and TeamWave facilitate Communication Management?

Zoho Contactmanager and Teamwave both facilitate communication with customers and team members. Zoho Contactmanager allows for email campaigns, social media communication, and notes, while Teamwave focuses on email tracking, note-taking, and storing emails. Zoho Contactmanager enables managing email interactions and offers centralized team collaboration, whereas Teamwave prioritizes email management within a centralized workspace. Both tools have limitations, such as Teamwave’s reported issues with Google GSuite integration.

"...We can have all our team working in one place, share contacts, track tasks, send emails and create notes in one place...." Peer review by Franklyn S, Industrial Design