Overview: Zoho Survey and Google Forms as Customer Feedback Management Category solutions.

Zoho Survey and Google Forms are leaders in customer feedback management, catering to varying business needs. Zoho Survey excels in comprehensive data handling and market research, appealing to large enterprises. Google Forms champions integration and rapid deployment, favored by varied industry segments and educational institutions. Both provide robust support, with Google Forms offering extensive customer service channels, making it particularly suitable for diverse operational scales.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Zoho Survey and Google Forms: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoho Survey focuses on collecting feedback and market research while enhancing user engagement through conversational surveys. read more →

Google Forms excels in collecting feedback and collaborative content management, featuring seamless document sharing. read more →

Business Goals

Zoho Survey aids businesses in improving customer satisfaction, acquiring new customers, and increasing sales. read more →

Google Forms supports acquiring customers and improving satisfaction, spotlighting employee and product experience enhancements. read more →

Core Features

Zoho Survey stands out with robust compliance, custom reports, data import, and stringent security measures. read more →

Google Forms highlights its expansive data import/export and AI-powered analytics, along with integration capabilities. read more →

Vendor Support

Zoho Survey offers extensive 24/7 support including chat, email, and phone to ensure user satisfaction. read more →

Google Forms provides extensive vendor support options, with a focus on 24/7 service and numerous communication platforms. read more →

Segments and Industries

Zoho Survey appeals to large enterprises and industries like IT, education, and marketing. read more →

Google Forms serves a broad spectrum including education and IT, favored by large enterprise users in diverse industries. read more →

Operational Alignment

Zoho Survey integrates smoothly into operations with customized and scalable features fitting large-scale enterprises. read more →

Google Forms adapts well within various operational workflows, suitable for both enterprise and educational settings. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and Google Forms

What makes Zoho Survey and Google Forms ideal for Collecting Feedback?

Zoho Survey and Google Forms both allow users to create surveys and collect feedback. Zoho Survey is more robust and offers features like CRM integration, while Google Forms is more user-friendly and offers free basic features. Zoho Survey has a higher price point than Google Forms, which limits its usage for some users.

"...I use ZohoSurvey to conduct easy and fast surveys among our clients and customers...." Peer review by Bakhtawar A, Project Director, Real Estate

"...It helps us in carrying out marketing research and surveys of clients of our clubs network...." Peer review by Camilla L., Coach & Entreprenör, Sports

Why is Zoho Survey and Google Forms the best choice for Communication Management?

Zoho Survey and Google Forms both facilitate communication through easy survey creation and publishing. Zoho Survey excels at creating simple surveys quickly and easily, while Google Forms offers the ability to integrate with other platforms, automate responses, and track email addresses. Both tools have limitations; Zoho Survey requires individual publishing to customers, while Google Forms struggles with editing published forms that have received responses.

"...You can publish it easily as well as collecting data in an understable way...." Peer review by Carolina V, Coach, Information Technology and Services