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Zoho Survey: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Zoho Survey
Brand: Zoho Survey
Rating: 4.43 (4546 reviews)

4.43 5

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(4546)

Survey Software to experience the craft of survey creation.

Zoho Survey Overview

Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using Zoho Survey.

Other use cases:

Social Media Management
Market Research
Collaboration
Market Survey
Sales Document Management
Review Customer Feedback
Content Sharing

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Survey.

Other priorities:

Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Improve Efficiency
Improve Employee Experience
Improve Product Experience
Grow Market Share
Improve Brand Engagement
Improve Digital And Social Presence
Manage Risk

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Zoho Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Survey works with different mediums / channels such as E-Mail. and Social Media.

Zoho Survey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Zoho Survey support capabilities include Chat Support, Email Support, Phone Support, etc. also Zoho Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"We are very pleased with the Survey product from Zoho. Simple to use with excellent support." - Alun Rafique.

Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, SmartSurvey, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Survey

Top Industries

Information Technology and Services
Education
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Zoho Survey is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho Survey Use Cases

What benefits does Zoho Survey offer for Collecting Feedback?

Zoho Survey enables users to create and publish surveys easily to gather feedback from customers. It integrates with customer relationship management systems, allowing users to link survey responses to customer profiles. While the platform offers a wide range of features for collecting feedback, Zoho Survey does not currently support the creation of desktop applications.

"...Collecting the most important feedback from clients whilst being interactive with them but keeping it short and sweet...." Peer review by Jessica R, Manager

Read Reviews

How efficiently Does Zoho Survey manage your Engaging Conversational Surveys?

How efficiently Does Zoho Survey manage your Communication Management?

What solutions does Zoho Survey provide for Market Research?

38+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Alun Rafique. Co-Founder Market Dojo	We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
Peggy Deamer Assistant Dean Yale University	I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
Dr. Gregory Brock Emeritus Professor University of Kentucky	ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock

CUSTOMERS	TESTIMONIALS
Alun Rafique. Co-Founder Market Dojo	We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
Peggy Deamer Assistant Dean Yale University	I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
Dr. Gregory Brock Emeritus Professor University of Kentucky	ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
BlackBuck Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	CASE STUDY BlackBuck BlackBuck uses Zoho Creator to enhance logistics efficiency, raising over $100 million and expanding to 200+ cities in India. Read More
My Wall Panel Construction	Construction	CASE STUDY My Wall Panel My Wall Panel increased sales despite the pandemic by using Zoho Commerce, expanding its reach across India. Read More
Aqua Expeditions Hospitality	Hospitality	CASE STUDY Aqua Expeditions Aqua Expeditions achieved double-digit sales growth using Zoho CRM over the last two years. Read More

Video

Survey question types and how to use them - Zoho Survey

Frequently Asked Questions(FAQ)

for Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Alchemer Enterprise Feedback Management Platform, SurveyLegend, SmartSurvey and QuestionPro Survey are popular alternatives for Zoho Survey.