Zoho Survey vs. Medallia Experience Cloud: Customer Feedback Management Solution Comparison 2025

Overview: Zoho Survey and Medallia Experience Cloud as Customer Feedback Management Category solutions.

Zoho Survey focuses on a wide array of feedback collection techniques, emphasizing integration and data management, appealing to large enterprises and IT sectors. Medallia Experience Cloud provides a robust analytics framework, offering insights into customer and employee experiences, largely used by hospitality and retail sectors. Businesses seeking comprehensive feedback with integration should consider Zoho, while those requiring advanced analytics and customer insights will benefit from Medallia.

Zoho Survey and Medallia Experience Cloud: Best Use cases based on the customer satisfaction data

Zoho Survey

4.4

Medallia Experience Cloud

4.7

AI Powered

Key Capabilities Supported

Zoho Survey excels in collecting feedback and managing communication, fitting organizations aiming to leverage multiple engagement channels. read more →

Medallia Experience Cloud focuses on feedback collection and customer experience, providing a comprehensive understanding through sentiment analytics. read more →

Business Goals

Zoho Survey helps businesses improve customer satisfaction and acquire new customers, aligning with objectives for growth in IT and education sectors. read more →

Medallia Experience Cloud offers insights for a 360-degree customer view, aiding in enhancing product and employee experiences. read more →

Core Features

Zoho Survey's core strengths lie in custom reporting and data import/export options, facilitating deeper analytics and integration needs. read more →

Medallia features robust AI-powered analytics and effective integration capabilities, providing valuable insights. read more →

Vendor Support

Zoho Survey supports users with 24/7 availability including chat, email, and phone support, vital for large enterprises. read more →

Medallia Experience Cloud offers extensive chat, phone, and email support, making it accessible throughout user operations. read more →

Segments and Industries

Zoho Survey is popular among large enterprises and IT services, reflecting its appeal in data-driven environments. read more →

Medallia Experience Cloud is favored in hospitality and retail sectors, pointing to its customer and service focus. read more →

Operational Alignment

Zoho Survey fits well in workflows of various scales, with its data management tools supporting diverse business models. read more →

Medallia Experience Cloud suits operations requiring in-depth customer insights and experience analytics. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Zoho Survey and Medallia Experience Cloud

How efficiently Does Zoho Survey and Medallia Experience Cloud manage your Collecting Feedback?

Zoho Survey and Medallia Experience Cloud both collect customer feedback through surveys. Zoho Survey focuses on ease of use, enabling users to create and send surveys directly to customers, while Medallia Experience Cloud provides a comprehensive solution for gathering feedback across various channels, including online, mobile, and in-store. Zoho Survey is limited by its lack of a desktop application for survey management, while Medallia Experience Cloud requires a significant sample size for accurate NPS score calculations.

"...I use ZohoSurvey to conduct easy and fast surveys among our clients and customers...." Peer review by Bakhtawar A, Project Director, Real Estate

"...We synchronize customer feedback with our CRM, deliver SMS surveys from an internal engine, and build new applications on the Medallia platform..." Peer review by Boris Antyushin, Head of CX Design and systems Development, Beeline

How does Zoho Survey and Medallia Experience Cloud facilitate Engaging Conversational Surveys?

Zoho Survey and Medallia Experience Cloud both allow users to engage with respondents through surveys. Zoho Survey focuses on interactive features like branching questions, follow-up inquiries, and multimedia content to create dynamic surveys. Medallia Experience Cloud emphasizes capturing feedback from various touchpoints, including emails, social media, and mobile apps, allowing for comprehensive customer experience analysis. However, Medallia Experience Cloud might require a dedicated team to build and manage surveys, limiting accessibility.

"...Surgery employees for engagement wants Used this for work just a quick one time use was simple...." Peer review by Alina A., Food & Beverages

"...In my personal experience, I find the Dashboards showing NPS results across our Digital Client Journey are very powerful..." Peer review by Bill A., Information Technology and Services