Overview: Zoho Survey and Medallia Experience Cloud as Customer Feedback Management Category solutions.

Zoho Survey focuses on a wide array of feedback collection techniques, emphasizing integration and data management, appealing to large enterprises and IT sectors. Medallia Experience Cloud provides a robust analytics framework, offering insights into customer and employee experiences, largely used by hospitality and retail sectors. Businesses seeking comprehensive feedback with integration should consider Zoho, while those requiring advanced analytics and customer insights will benefit from Medallia.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.

Zoho Survey and Medallia Experience Cloud: Best Use cases based on the customer satisfaction data

Zoho Survey

4.4

Medallia Experience Cloud

4.7

AI Powered

Key Capabilities Supported

Zoho Survey excels in collecting feedback and managing communication, fitting organizations aiming to leverage multiple engagement channels. read more →

Medallia Experience Cloud focuses on feedback collection and customer experience, providing a comprehensive understanding through sentiment analytics. read more →

Business Goals

Zoho Survey helps businesses improve customer satisfaction and acquire new customers, aligning with objectives for growth in IT and education sectors. read more →

Medallia Experience Cloud offers insights for a 360-degree customer view, aiding in enhancing product and employee experiences. read more →

Core Features

Zoho Survey's core strengths lie in custom reporting and data import/export options, facilitating deeper analytics and integration needs. read more →

Medallia features robust AI-powered analytics and effective integration capabilities, providing valuable insights. read more →

Vendor Support

Zoho Survey supports users with 24/7 availability including chat, email, and phone support, vital for large enterprises. read more →

Medallia Experience Cloud offers extensive chat, phone, and email support, making it accessible throughout user operations. read more →

Segments and Industries

Zoho Survey is popular among large enterprises and IT services, reflecting its appeal in data-driven environments. read more →

Medallia Experience Cloud is favored in hospitality and retail sectors, pointing to its customer and service focus. read more →

Operational Alignment

Zoho Survey fits well in workflows of various scales, with its data management tools supporting diverse business models. read more →

Medallia Experience Cloud suits operations requiring in-depth customer insights and experience analytics. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoho Survey and Medallia Experience Cloud

How efficiently Does Zoho Survey and Medallia Experience Cloud manage your Collecting Feedback?

Zoho Survey and Medallia Experience Cloud both collect customer feedback through surveys. Zoho Survey focuses on ease of use, enabling users to create and send surveys directly to customers, while Medallia Experience Cloud provides a comprehensive solution for gathering feedback across various channels, including online, mobile, and in-store. Zoho Survey is limited by its lack of a desktop application for survey management, while Medallia Experience Cloud requires a significant sample size for accurate NPS score calculations.

"...I use Zoho not only to run surveys of client satisfaction..." Peer review by Dr Joney D., Medical Practice

"...The most complete solution and certainly best of breed in the Net Promoter Score space Can handle the complexity of customer experience journeys..." Peer review by Verified Reviewer, Computer Software

Why is Zoho Survey and Medallia Experience Cloud the best choice for Engaging Conversational Surveys?

Zoho Survey and Medallia Experience Cloud both allow users to engage with respondents through surveys. Zoho Survey focuses on interactive features like branching questions, follow-up inquiries, and multimedia content to create dynamic surveys. Medallia Experience Cloud emphasizes capturing feedback from various touchpoints, including emails, social media, and mobile apps, allowing for comprehensive customer experience analysis. However, Medallia Experience Cloud might require a dedicated team to build and manage surveys, limiting accessibility.

"...We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences...." Peer review by Laura J., Program Manager - Client & Field Service Technology Lead, Financial Services

"...It's helping my company engage and align toward a common goal, particularly at the top where policies and processes are set..." Peer review by Administrator in Telecommunications