Comparison Summary
This comparison report of Zoho Survey vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 8076 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zoho Survey and Qualtrics Customer Experience
Zoho Survey, Qualtrics Customer Experience, Alchemer Enterprise Feedback Management Platform, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Survey covers Collecting Feedback, Engaging Conversational Surveys, Communication Management with E-Mail, Social Media Management with Social Media, etc.
Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
"ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! " - Dr. Gregory Brock
"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it " - Jeffrey Woods
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zoho Survey
Focus area
Zoho Survey is better than Qualtrics Customer Experience for
Software Failure Risk
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Zoho Survey for
Software Failure Risk
About
Survey Software to experience the craft of survey creation.
Customer Experience Management to understand the customers’ experiences and take the right actions
Age
1996
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
59
57
Total Goals
(we found evidences for)
11
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve efficiency
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Improve internal communications
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Launch new products
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Grow market share
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Improve brand engagement
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Improve digital and social presence
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Manage risk
- See 8 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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website
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promotions
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offline
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on premises
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social media
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support groups
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mobile
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text SMS
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point of sale
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mobile app
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chat
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mass media
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television
- See 12 more
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e-mail
-
phone calls
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website
-
promotions
-
offline
-
on premises
-
social media
-
support groups
-
mobile
-
text SMS
-
point of sale
-
mobile app
-
chat
-
mass media
-
television
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
