Overview: Zoho Survey and SurveySparrow Enterprise as Customer Feedback Management Category solutions.

Zoho Survey suits businesses seeking diverse communication, analytics, and integration features, with a strong emphasis on customer satisfaction. It's ideal for IT, education, and marketing sectors. SurveySparrow Enterprise excels in engaging surveys and automated workflows, focusing solely on customer satisfaction, making it perfect for IT, marketing, and software industries seeking seamless 24/7 support.

Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

SurveySparrow Enterprise: Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

Zoho Survey and SurveySparrow Enterprise: Best Use cases based on the customer satisfaction data

Zoho Survey

4.4

SurveySparrow Enterprise

4.5

Key Capabilities Supported

Zoho Survey focuses on collecting feedback, managing communications, and facilitating social media management, making it versatile for diverse operational needs. read more →

SurveySparrow Enterprise supports advanced capabilities like engaging conversational surveys and automated workflows, enhancing interaction with feedback processes. read more →

Business Goals

Zoho Survey aids in improving customer satisfaction, acquiring customers, and entering new markets, aligning with broad organizational objectives. read more →

SurveySparrow Enterprise exclusively concentrates on improving customer satisfaction, perfect for users with a singular focus on customer experience. read more →

Core Features

Core features of Zoho Survey include comprehensive analytics, robust integration, and custom reports, suiting detailed data needs. read more →

SurveySparrow Enterprise distinguishes itself with AI-powered analytics and white-labeled surveys, catering to users desiring customization and intelligent insights. read more →

Vendor Support

Zoho Survey offers 24/7 support, phone, email, and chat support, accommodating diverse customer preferences. read more →

SurveySparrow Enterprise provides extensive support, particularly excelling with chat and 24/7 availability, addressing real-time assistance needs. read more →

Segments and Industries

Zoho Survey is frequently used by large enterprises and IT, education, and marketing industries, reflecting its adaptability to broad sectors. read more →

SurveySparrow Enterprise sees predominant use among large enterprises and IT, marketing, and software sectors, indicating its tailored industry focus. read more →

Operational Alignment

Operationally, Zoho Survey seamlessly fits into diverse organizational workflows, suitable for large-scale, complex environments. read more →

Designed for streamlined operations, SurveySparrow Enterprise enhances workflow efficiency for modern, tech-driven environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Zoho Survey and SurveySparrow Enterprise

What Are the key features of Zoho Survey and SurveySparrow Enterprise for Collecting Feedback?

Zoho Survey and Surveysparrow Enterprise both allow businesses to collect feedback from customers. Zoho Survey excels at linking surveys to customer profiles in a CRM system, while Surveysparrow Enterprise offers a simpler user experience. Zoho Survey is a more comprehensive solution, but it may be too expensive for some small businesses. Surveysparrow Enterprise is more user-friendly but has limitations when sharing surveys internationally.

"...Many companies underestimate the potential of surveys as tools for collecting customer feedback, and this leads to business failure...." Peer review by Reynaldo U, Profesor universitario asistente

"...Higher completion rates means more customer feedback, the more improvement we can make so that the service gets better...." Peer review by Rangga S., IT Staff, Information Technology and Services

How can Zoho Survey and SurveySparrow Enterprise optimize your Engaging Conversational Surveys Workflow?

Zoho Survey and Surveysparrow Enterprise both use conversational interfaces to make surveys more engaging. Zoho Survey offers a variety of follow-up options, including branching logic and essay questions, while Surveysparrow Enterprise provides a mobile-first, chat-like experience. Zoho Survey is better for follow-up questions and analytics, while Surveysparrow Enterprise is more engaging and user-friendly. Both tools have limitations, such as the potential for excessive follow-up emails.

"...We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences...." Peer review by Laura J., Program Manager - Client & Field Service Technology Lead, Financial Services

"...If you care about engagement and survey completion rates, then try this...." Peer review by Peter V., Executive Coach and Business Advisor, Management Consulting

What makes Zoho Survey and SurveySparrow Enterprise ideal for Market Research?

Zoho Survey and Surveysparrow Enterprise are similar because they both allow users to conduct market research. Both tools can be used to gather customer feedback and conduct product testing. However, Zoho Survey provides more flexibility in constructing complex survey questions. Surveysparrow Enterprise, on the other hand, is specifically targeted towards startups and offers a free plan with a good variety of tools.