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Zonka Feedback vs Ambassify: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zonka Feedback vs. Ambassify is based on a specific set of business needs and context. The comparison uses 3296 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and Ambassify

Zonka Feedback, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management, whereas Ambassify belong to a category of solutions that help Advocacy Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Ambassify focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management with Promotions, Communication Management with Social Media, etc.

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care

"This was the first time we actually set up a poll campaign. I must admit that we were pleasantly surprised by the insights and positive feedback we gathered. The good thing about a poll campaign is that it doesn't limit the number of possible answer...s. " - Patricia Ballet

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than Ambassify for

Software Failure Risk

  • low

logo Ambassify

Focus area

Software Failure Risk

  • medium

About

Feedback Software & Survey App to collect feedback from customers and employees

Employee Engagement and Advocacy solution

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

43

33

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


workflow management


helpdesk management



sales document management


contact list management


loyalty management

customise loyalty program



rating and review management


knowledge management


sales review & feedback


lifetime value management



performance management


training & onboarding


products & pricelist management


campaign management




content management


community building



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Enhance customer relationships

  • Improve digital and social presence

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • social media

  • promotions

  • Facebook

  • e-mail

  • coupons

  • Instagram

  • phone calls

  • chat

  • website

  • review sites

  • offline

  • point of sale

  • on premises

  • mass media

  • See 11 more
  • social media

  • promotions

  • Facebook

  • e-mail

  • coupons

  • Instagram

  • phone calls

  • chat

  • website

  • review sites

  • offline

  • point of sale

  • on premises

  • mass media

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting