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Zonka Feedback vs Google Forms: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zonka Feedback vs. Google Forms is based on a specific set of business needs and context. The comparison uses 34344 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zonka Feedback and Google Forms

Zonka Feedback, Google Forms, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback covers Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zonka Feedback

Focus area

Zonka Feedback is better than Google Forms for

Software Failure Risk

  • low

logo Google Forms

Focus area

Google Forms is better than Zonka Feedback for

Software Failure Risk

  • medium

About

Feedback Software & Survey App to collect feedback from customers and employees

Online Surveys to collect and organize information

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

43

95

Total Goals
(we found evidences for)

3

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


workflow management


helpdesk management



sales document management


contact list management

creating contact list


loyalty management

customise loyalty program



rating and review management


knowledge management


sales review & feedback


lifetime value management



performance management


training & onboarding




competitive intelligence


products & pricelist management





campaign management


conversion management


generation of new leads




content publishing


content publishing





meeting management


sales call management

meeting management



trade show marketing



create learning path


courses & assessment

create learning path


lead qualification: demographic


lead qualification: technographic


lead qualification: behavioural


lead qualification

lead qualification: demographic

lead qualification: technographic

lead qualification: behavioural



conference call management







business development





segmentation and targeting



revenue cycle management



follower management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Improve stakeholder relations

  • Improve ROI

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more
  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting