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3CX Phone System: Reviews, Testimonials and Expert Opinions
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Top 43 3CX Phone System Alternatives
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
eVoice
Virtual Business Phone Numbers & Virtual Phone ...
eVoice is a Virtual Business phone service that frees up businesses from hardware limitations enabling phone services that can scale with the business. It is targeted for small businesses and is available as a desktop version or on mobile. ...
eVoice features include Virtual voicemail that can be accessed online on any device with email notifications when there is a new message waiting. Business call routing can be enabled based on time-based routing rules and forwarding enabled to any number at any time. eVoice enables choice of phone numbers that can be chosen based on the business type.
The Auto attendant feature enables call handling with information on menu options and extensions. A phone greeting feature enables recording a message appropriate to the business.
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Toky
Business Phone System & Integrated VoIP Service
"Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my custom...ers anywhere in the world in a cost effective manner.
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- Adel H
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Skype
Communication Tool for free calls and chat
Skype is software that enables conversations. It works on mobile, PC, Xbox, and Alexa and is designed for both one-on-one and group conversations. It helps to communicate with others and exchange ideas using Skype messaging and HD audio and video calling. ...
Skype helps to have meetings and collaborate on amazing projects with the team, tell a tale or celebrate a birthday with friends and family, and work with a teacher to pick up a new skill or passion. Skype is free to use, and it allows one to communicate with groups of up to 100 people via voice and video calls.
Skype is already in use by millions of people to do all sorts of things together.
Cisco Jabber
Collaboration software providing unified communications through instant messaging, voice and video calls
Cisco Jabber is an Internal Communications Software. Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing. ...
Cisco Jabber features include: file-sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more. With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity.
Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smartwatches, video conferencing equipment, and far-end cameras.
Dialpad Ai Meetings
Web Conferencing and Online Meetings software
Dialpad Ai Meetings is an online meetings platform for organizations of all sizes to connect and engage with all clients or teams irrespective of location. The meetings can be hosted using any device, including a desktop, phone, or mobile app. It supports both video and audio conferencing and screen sharing. The AI-based software provides a searchable transcription of meetings. ...
The primary features include call controls, screen and document sharing, HD calls, video conferencing, call recording, custom call-in numbers, toll-free numbers, international access, dial-out options, custom music, analytics, and a team management portal. Apart from the above, it also offers integration with a host of other software like G Suite, Office 365, Salesforce, Slack, LinkedIn, and HipChat.
Amazon Chime
Communication and collaboration software enabling all types of communications
Amazon Chime is a Video Conferencing and Online meeting software that is designed to simplify the process of organizing and conducting online meetings, voice calls, video calls, and conferences. It helps professionals communicate with multiple people and join meetings. ...
Amazon Chime allows users to meet, chat, and place business phone calls with a single, secure application. It automatically calls participants to join meetings, with participants able to join meetings with a single tap, or let other users know that they are running late. Personalized meeting URLs can be created and used when scheduling meetings in advance, or to start instant meetings.
Some of its features include online meetings, video conferencing, team collaboration, business calling, security and administration, and more. Amazon Chime also includes instant messaging, allowing users to chat with other people within or outside their organization, individually or in groups. Notifications are automatically generated for new messages, and users can view whether their sent messages have been delivered or read.
InterCall Reservationless-Plus
A reliable solution that does not require reservations or operators
InterCall Reservationless-Plus is an on-demand audio conferencing solution that allows users to bring people together to help users meet their business objectives and succeed. It can scale to meet the audio conferencing needs of any size organization. ...
InterCall Reservationless-Plus enhances calls including record and playback, project codes for bill back, toll-free dial-in for international participants and operator assistance. It hosts weekly status meetings, conduct sales meetings, link teams from around the world and gather participants for a last-minute meeting. It allows participants to stay on the reservation less conference call without attendance.
Key features include conference continuation, dial-out, entry/exit options, group mute/unmute, international dialing, lock/unlock, online call management, call manager link and more.
eVoice
Virtual Business Phone Numbers & Virtual Phone ...
3CX Phone System offers robust sales call management, benefiting enterprise-level users in IT and services industries, and supports internal communications improvement. eVoice is great for large enterprises, focusing on conference call management, and targets fields like accounting and hospitality, aiding brand awareness and customer acquisition. ...
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity. It primarily provides workforce engagement management, ...
It comes with AI and automation, integrations and reporting and analytics.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines. ...
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect excels in contact center operations with a focus on integrating various channels and driving customer engagement, while 3CX Phone System caters to streamlined communications with robust support for collaboration and sales call management. Genesys offers expansive support options and addresses diverse industries and customer segments, whereas 3CX emphasizes scalability for IT and financial sectors, suiting enterprises and large businesses with dynamic communication needs. ...
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Toky
Business Phone System & Integrated VoIP Service
The 3CX Phone System and Toky are contact center software with distinct emphases. 3CX leads in supporting enterprise environments with a focus on phone and offline communication, excelling in sales call management and secure communication needs. Toky, however, shines with its broader integration capabilities and strengths in call management, offering features that align well with businesses focused on scaling through digital channels. Both provide robust 24/7 support, yet they cater to different market segments and industries, aligning with their strengths in communication management. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
The 8x8 Business Phone is robust for sales call management and collaboration, catering to large enterprises with strong customer support. It excels in data handling with features like compliance and AI. Conversely, the 3CX Phone System specializes in conference call management and document sharing, fitting well with IT services due to its data export and security features. Its support structure is more constrained but offers ample ease of migration. ...
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
3CX Phone System and Dialpad Ai Contact Center are both key players in the contact center software arena, each with distinct strengths. 3CX Phone System excels in traditional telephony capabilities and is favored by enterprises, particularly in IT and financial services. It offers comprehensive support options, emphasizing reliability for complex environments. On the other hand, Dialpad Ai Contact Center leverages AI technology, catering to large enterprises needing advanced analytics and transcription features, appealing to diverse industries, including software and real estate. Businesses looking for solid telephony and integration will find value in 3CX Phone System, while those prioritizing AI and data capabilities will lean towards Dialpad. ...
UJET
Take your customer support into the digital age
Both 3CX Phone System and UJET are prominent solutions in the contact center software space, catering to varying operational needs and user segments. 3CX Phone System excels in sales call management and internal communications, ideal for enterprises in the technology sector. In contrast, UJET supports customer engagement and satisfaction, suiting mid-market and consumer service organizations aiming to enhance customer relationships and enter new markets. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider that implements cloud computing into the world of telephony. Its powerful business phone system is one of the most comprehensive solutions for all business communication needs. It helps to enhance customer relationships, improve internal communications and launch new products. ...
CallHippo supports to deliver a smooth customer experience with IVR, Smart Call Routing, Live Call Monitoring, and more to offer highly personalized customer experiences and resolve issues faster. It improve agents’ sales capabilities and get more conversions to improve productivity. Also, easily integrates with important business tools by leveraging automated integrations to build smooth workflows for sales and support teams to pave the way for satisfying customer journeys.
Some of its features are a power dialer to power up sales, intuitive time saving with Global connect, call transfer to redirect a connected call, call queuing, call forwarding and much more.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
3CX Phone System excels in the enterprise space, offering robust sales call management and conference call features, aligning with internal communication goals. It strongly supports IT and marketing sectors with broad integration capabilities. CloudTalk appeals to both large enterprises and small businesses, with a focus on international market entry and extensive vendor support, notably in marketing and construction industries. Both cater to call management but differ in user segments and features, providing tailored solutions for businesses based on size and industry. ...
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
3CX Phone System and Intermedia Contact Center provide robust solutions for varying contact center needs. 3CX Phone System excels in supporting large-scale operations with comprehensive sales and call management features. Intermedia Contact Center is finely tuned for customer relationship enhancement, with detailed compliance and security features, making it a solid choice for consumer services and retail sectors. Both offer 24/7 vendor support, but differ significantly in their targeted user segments and capabilities. ...
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
