Home Contact Center Software 8x8 Cloud Contact Center 8x8 Cloud Contact Center Alternatives
8x8 Cloud Contact Center: Reviews, Testimonials and Expert Opinions
(271)8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts
Top 8 8x8 Cloud Contact Center Alternatives
8x8 X Series
Employee Engagement, Customer Experience, VoIP
8X8 X Series is a cloud communication software used for private chat, Meetings, Collaboration and Call Center management. The application primarily offers VoIP and calling capabilities in 47 ...
The cloud based communication system uses real-time customer data along with communications data to run predictive analytics and create reports.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Cloud Contact Center and 8x8 Business Phone are key products within the Contact Center Software category, each catering to different operational needs and user segments. While Cloud Contact Center focuses on conference calls and enterprise-level support, Business Phone emphasizes comprehensive call management and integration for various businesses. Depending on the business size and industry, users can choose based on their need for either advanced collaboration and security features or robust internal communication and growth capabilities. ...
RingCentral Contact Center
Digital Customer Engagement Software for Greater Customer Experience
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more. ...
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
NEC Contact Center
Contact Center - necam.com
The 8x8 Cloud Contact Center is tailored for large enterprises and mid-market businesses, offering robust features like data export and integration suited for industries like computer software and education. It emphasizes key capabilities in sales and conference management with substantial focus on ease of migration. On the other hand, NEC Contact Center excels in basic sales call and conference call management, with strong import/export functionalities and concise support options. However, it lacks defined industry preference, appealing to a broad audience for enhancing customer relationships. ...
Branded Bridge Line
Simple & Reliable Audio Conference Call Service for Your Business
Branded Bridge Line is an audio conference call service that offers secure audio conference lines equipped with high-quality audio with guaranteed safe and clear calls every time. It helps to acquire customers, build brand awareness and improve brand engagement. ...
Branded Bridge Line offers the convenience and efficiency of a PINless conference call which is safe and secure. It supports conference calls with more number of participants, clear audio and screen-sharing capabilities for an effective and productive meeting.
Some of its features include PIN-less conference calling, dedicated and secure conference lines, toll-free and international numbers, unlimited conferencing, screen sharing, call recording, call transcription and many more.
Daily.co
Real-time video API for developers for addition of video conferencing or video call feature to any app
Daily.co is a cloud-based video calling platform that helps users manage video calls, conference rooms, recording, embedding and more for individuals and teams. Daily helps to get call quality ...
Some of its features include a ready-to-use customized video chat interface, direct access to video and audio track data, the ability to create custom video and audio tracks, screen sharing, text chat, network analytics display and many more.
