ABSTRAKT Overview
Abstrakt Software offers the fastest real-time call guidance, configurable for any team. Issues are avoided before they occur with Abstrakt.
Use Cases
Customers recommend Call Analytics, Coaching, Call Recording, as the business use cases that they have been most satisfied with while using ABSTRAKT.
Business Priorities
Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ABSTRAKT.
ABSTRAKT Use-Cases and Business Priorities: Customer Satisfaction Data
ABSTRAKT works with different mediums / channels such as Phone Calls, User Generated Content, and Blogs,
ABSTRAKT's features include Conversation Intelligence.
ABSTRAKT, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on ABSTRAKT Use Cases
How can ABSTRAKT optimize your Call Analytics Workflow?
8+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ABSTRAKT solved their Conversation Intelligence needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
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Abstrakt Product Demo
Peers used ABSTRAKT for call analytics and coaching
ABSTRAKT Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (22) |
Software Failure Risk Guidance
?for ABSTRAKT
Top Failure Risks for ABSTRAKT
ABSTRAKT Feeds
Agent Performance with Jordan Fleming
Jordan Fleming, CEO of smrtPhone, joined us on the Contact Center KPI podcast for a phenomenal episode on agent performance and his steps to coaching & training. It’s easy to fall into the trap of training and coaching too quickly. But Jordan says you need to think of coaching as time that is needed if […]
The post Agent Performance with Jordan Fleming appeared first on Abstrakt Software.
Balancing Service Level and Occupancy in Call Centers
Key performance indicators (KPIs) like service level and occupancy are pivotal when it comes to measuring operational efficiency and customer satisfaction in call centers. However, striking the right balance between those two KPIs for your call center is where the challenge lies. This post will explore the importance of service level and occupancy, their interplay, […]
The post Balancing Service Level and Occupancy in Call Centers appeared first on Abstrakt Software.
Gig Economy for Contact Centers with Nate Nammour
Nate Nammour, Director of Partnerships at ShyftOff, joined the Contact Center KPI podcast to discuss a gig economy for contact centers and why the traditional W2 employee isn’t the only way. GigCX is a recent trend that utilizes gig-based workers to handle a company’s customer service efforts. This model can be deployed in a variety […]
The post Gig Economy for Contact Centers with Nate Nammour appeared first on Abstrakt Software.
ABSTRAKT Profile
HQ Location
Phoenix, Arizona 85022, US
Employees
1-10
Social
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