AfterShip Overview

AfterShip enhances customer loyalty with automated shipping and branded tracking. Brands benefit from proactive messaging and seamless returns experiences.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using AfterShip.

Other use cases:

  • Social Media Analytics
  • Customer Feedback Management
  • Contact List Management
  • Order Management
  • Lead Tracking
  • Lifetime Value Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AfterShip.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
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AfterShip Use-Cases and Business Priorities: Customer Satisfaction Data

AfterShip works with different mediums / channels such as Website. and E-Mail.

AfterShip's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and AfterShip support capabilities include Email Support, 24/7 Support, Chat Support, etc. also AfterShip analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Love this app, it automatically emails my customers and informs them of delivery information, it saves me about 4 hours a week in processing tracking emails...." Peer review by Trevor O'Connell, CEO, Movie Fan Shope

AfterShip, Prisync, ShopBase, Delighted platform, Rithum Marketing Solutions, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for AfterShip

Top Industries

  • Retail
  • Computer & Network Security
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

AfterShip is popular in Retail, Computer & Network Security, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

AfterShip Customer wins, Customer success stories, Case studies

How can AfterShip optimize your Engagement Management Workflow?

How efficiently Does AfterShip manage your Communication Management?

Why is AfterShip the best choice for Helpdesk Management?

How does AfterShip address your Social Media Analytics Challenges?

How can AfterShip optimize your Customer Feedback Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well AfterShip solved their E-Commerce Software needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Gymshark - Apparel & Fashion

AfterShip helped Gymshark improve post-purchase operations by consolidating all carrier data in one place. Gymshark used AfterShip to automate branded shipment tracking and integrate with Shopify. Th...e solution made onboarding new carriers easier and improved visibility across 980 couriers. Gymshark reduced service response times for WISMO tickets and onboarded staff more efficiently. The team can now review carrier performance and focus on making top athletic apparel.

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Vivino - ECommerce

AfterShip Tracking helped Vivino improve their post-purchase experience. Vivino used AfterShip's dashboard to track orders and send real-time delivery updates. They saw a 30% increase in repeat sales... from branded tracking pages. WISMO tickets dropped by 50% after proactive delivery notifications. Vivino also saw a 25% increase in click-through rates and a 30% rise in SMS opt-ins. Website visits per order tripled, and SEO ranking improved by 12% year-over-year.

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Harry's - ECommerce

AfterShip Tracking helped Harry's improve their post-purchase experience. Harry's used AfterShip to centralize all carrier data and automate order status updates. This made it easier to track million...s of shipments and reduced the need for internal tech resources. AfterShip's analytics tools gave Harry's better business insights. The solution supported Harry's growth and global expansion.

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PELAGIC GEAR - ECommerce

AfterShip Returns helped PELAGIC GEAR improve their returns process. The company wanted to reduce manual work and customer contacts about returns. AfterShip Returns let customers start returns themse...lves and made the process easier. PELAGIC GEAR saw a 12% drop in return contact tickets. They also saw an 18% increase in purchases from the return portal. The solution was easy to set up and worked well with Shopify.

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Mous - Apparel & Fashion

AfterShip Tracking helped Mous improve their post-purchase experience. Mous struggled to manage delivery data from 10 carriers and faced high WISMO ticket rates. AfterShip's easy integration and dash...board reduced WISMO tickets by 54%. Lead times in Canada dropped by 82%, from 2 weeks to 2.5 days. Mous used data insights to choose better carriers and save money. Customers gave more positive feedback after Mous improved communication with AfterShip.

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Rakuten France - Marketplace

AfterShip Tracking helped Rakuten France improve shipment tracking for their marketplace. Before AfterShip, Rakuten France manually checked 50-60 courier sites to update merchants and buyers. AfterSh...ip Tracking automated this process, letting customers and merchants see delivery updates directly on the Rakuten France platform. The engineering team used the AfterShip API to build a custom tracking page and recommend couriers based on delivery data. Rakuten France now plans to integrate AfterShip with their CRM and mobile app for even better service.

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Foster Loyalty with AfterShip Tracking

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Frequently Asked Questions(FAQ)

for AfterShip

What is AfterShip used for?

AfterShip is a E-Commerce Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of AfterShip?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of AfterShip.

Who uses AfterShip?

AfterShip is used by Retail, Computer & Network Security and Design among other industries.

What are AfterShip alternatives?

Prisync, ShopBase, Delighted Platform and Rithum Marketing Solutions are popular alternatives for AfterShip.

Where is AfterShip located?

AfterShip is headquartered at Shenzhen, Shenzhen 518000, CN.
lightning

Peers used AfterShip for engagement management and communication management

AfterShip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for AfterShip

Overall Risk Meter

Low Medium High

Top Failure Risks for AfterShip

AfterShip Limited Profile

Company Name

AfterShip Limited

Company Website

https://www.aftership.com/

HQ Location

Shenzhen, Shenzhen 518000, CN

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

SERIES A