AfterShip Overview

AfterShip enhances customer loyalty with automated shipping and branded tracking. Brands benefit from proactive messaging and seamless returns experiences.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using AfterShip.

Other use cases:

  • Social Media Analytics
  • Customer Feedback Management
  • Contact List Management
  • Order Management
  • Lead Tracking
  • Lifetime Value Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AfterShip.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
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AfterShip Use-Cases and Business Priorities: Customer Satisfaction Data

AfterShip works with different mediums / channels such as Website. and E-Mail.

AfterShip's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and AfterShip support capabilities include Email Support, 24/7 Support, Chat Support, etc. also AfterShip analytics capabilities include Analytics, and Custom Reports.

Reviews

"...You can also customise the notification emails it sends out, which makes your communication seems more genuine from customers point of view...." Peer review by Shafiqah Sharif, Owner, OZ Spinners

AfterShip, Prisync, ShopBase, Delighted platform, Rithum Marketing Solutions, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for AfterShip

Top Industries

  • Retail
  • Computer & Network Security
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

AfterShip is popular in Retail, Computer & Network Security, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on AfterShip Use Cases

Why is AfterShip the best choice for Engagement Management?

What Are the key features of AfterShip for Communication Management?

How does AfterShip address your Helpdesk Management Challenges?

What solutions does AfterShip provide for Social Media Analytics?

What Are the key features of AfterShip for Customer Feedback Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well AfterShip solved their E-Commerce Software needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Case Studies

Automotive

CASE STUDY SuperATV

AfterShip Tracking helped SuperATV improve their customer experience. Before, SuperATV used a basic in-house tracking system. Customers only got one email and had no real-time updates. This caused ma...ny WISMO calls and slowed customer service. AfterShip Tracking gave SuperATV real-time shipment updates, a branded tracking page, and API notifications. Now, WISMO calls are down, marketing has more flexibility, and shipping operations are faster.

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CASE STUDY Wish

AfterShip Tracking helped Wish improve its post-purchase experience. Wish needed better visibility into shipping and delivery performance for millions of monthly transactions. AfterShip’s API gave Wi...sh accurate tracking data for each merchant. This let Wish reward merchants for good shipping and measure platform performance. Wish now offers unified tracking to customers and builds stronger merchant relationships.

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Information Technology and Services

CASE STUDY Virtualstock

AfterShip Tracking helps Virtualstock automate dropshipping and improve post-purchase experiences. Before AfterShip, retailers had to manually contact suppliers for tracking updates, wasting time. No...w, tracking info updates automatically, saving time for both retailers and suppliers. Retailers get accurate delivery proof from carriers, building trust and loyalty. Virtualstock uses AfterShip's API to give clients full delivery visibility and better support. The team quickly resolves delivery issues, making the process faster and more reliable.

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Automotive

CASE STUDY SpeedyTire

AfterShip Tracking helped SpeedyTire improve its post-purchase experience. SpeedyTire faced problems with tracking orders and managing delivery data. AfterShip Tracking gave them instant access to tr...acking data from hundreds of carriers. This let SpeedyTire send proactive delivery updates to customers. They saw a 24% increase in repeat sales, a 25% increase in email click-through rate, and a 21.2% reduction in returns and refunds.

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CASE STUDY Vivino

AfterShip Tracking helped Vivino improve their post-purchase experience. Vivino used AfterShip's dashboard to track orders and send real-time delivery updates. The branded tracking page and automated... notifications increased repeat sales by 30%. Vivino reduced WISMO tickets by 50% and saw a 25% higher click-through rate on marketing assets. SMS opt-in rates rose by 30%. Website visits per order tripled, and SEO ranking improved by 12% year over year.

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Retail

CASE STUDY THE ICONIC

AfterShip Tracking helped THE ICONIC, a leading online fashion retailer, improve its post-purchase experience. THE ICONIC used AfterShip to centralize delivery and returns data, giving full visibilit...y into every order. Automation and real-time insights let the team manage delivery delays and improve delivery rates. AfterShip also enabled THE ICONIC to optimize its customer feedback loop by sending NPS surveys at the right time. This led to more relevant and timely customer feedback, supporting THE ICONIC’s growth and customer loyalty.

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Video

Foster Loyalty with AfterShip Tracking

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Frequently Asked Questions(FAQ)

for AfterShip

What is AfterShip used for?

AfterShip is a E-Commerce Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of AfterShip?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of AfterShip.

Who uses AfterShip?

AfterShip is used by Retail, Computer & Network Security and Design among other industries.

What are AfterShip alternatives?

Prisync, ShopBase, Delighted Platform and Rithum Marketing Solutions are popular alternatives for AfterShip.

Where is AfterShip located?

AfterShip is headquartered at Shenzhen, Shenzhen 518000, CN.
lightning

Peers used AfterShip for engagement management and communication management

AfterShip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for AfterShip

Overall Risk Meter

Low Medium High

Top Failure Risks for AfterShip

AfterShip Limited Profile

Company Name

AfterShip Limited

Company Website

https://www.aftership.com/

HQ Location

Shenzhen, Shenzhen 518000, CN

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

SERIES A