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Aircall.io: Reviews, Testimonials and Expert Opinions
(3650)Aircall | Cloud Call Center Software & Business Phone System
Top 50 Aircall.io Alternatives
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity. It primarily provides workforce engagement management, ...
It comes with AI and automation, integrations and reporting and analytics.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider that implements cloud computing into the world of telephony. Its powerful business phone system is one of the most comprehensive solutions for all business communication needs. It helps to enhance customer relationships, improve internal communications and launch new products. ...
CallHippo supports to deliver a smooth customer experience with IVR, Smart Call Routing, Live Call Monitoring, and more to offer highly personalized customer experiences and resolve issues faster. It improve agents’ sales capabilities and get more conversions to improve productivity. Also, easily integrates with important business tools by leveraging automated integrations to build smooth workflows for sales and support teams to pave the way for satisfying customer journeys.
Some of its features are a power dialer to power up sales, intuitive time saving with Global connect, call transfer to redirect a connected call, call queuing, call forwarding and much more.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
Toky
Business Phone System & Integrated VoIP Service
Aircall.io and Toky offer robust solutions in the Contact Center Software category, with distinct strengths. Aircall.io excels in larger enterprises, supporting a range of key activities like sales and helpdesk management, while facilitating diverse business goals such as customer acquisition and relationship enhancement. Conversely, Toky shines in increasing sales revenue through compact features and strong integration capabilities, appealing to sectors like Financial Services and IT. Both cater to different operational needs and customer segments, aiding businesses to choose the best fit for their goals. ...
Evolve IP
Cloud Computing, Phone Systems, Unified ...
In comparing Aircall.io and Evolve IP, both serve the Contact Center Software category but differ significantly in capabilities and target markets. Aircall.io excels with its broad support for various sales and communication processes, while emphasizing international scalability for large enterprises and financial services. Evolve IP, with a more focused feature set, serves primarily small and enterprise clients within niche sectors like legal services, focusing on security and compliance. Businesses should weigh the broader reach of Aircall.io against the specialized approach of Evolve IP. ...
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk and Aircall.io both serve as robust contact center software, each tailored to distinct business needs. Talkdesk prioritizes extensive enterprise features such as custom reporting and 24/7 support, making it ideal for large businesses in IT and financial sectors. Aircall.io, however, offers a streamlined approach with strong integration and ease of migration, appealing to internet-based companies and entertainment industries. Each product's unique strengths can meet specific operational demands across different business environments. ...
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and Aircall.io both shine in the Contact Center Software category, offering robust solutions tailored to different business needs. Freshdesk focuses on enhancing customer relationships and refining internal operations, while Aircall.io gears towards acquiring customers and boosting sales revenue. Both provide extensive support options, but Freshdesk stands out in large enterprises, particularly in IT services, whereas Aircall.io caters to a wider variety of industries, including financial services and entertainment. ...
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 and Aircall.io both belong to the Contact Center Software category, yet they exhibit distinct strengths and industry applications. Five9 excels in engagement management and workflow functionalities, appealing to enterprises and financial services. It supports operational goals with features like robust analytics and compliance tools. Aircall.io, with its strong footprint in sales call management, focuses more on the internet and entertainment industries. It empowers businesses with its integration capabilities and tailored vendor support, making it suitable for varied market strategies. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
Amazon Connect
Simple to use, cloud-based contact center
Aircall.io and Amazon Connect both serve as robust contact center software solutions, yet they cater to different operational needs and business scales. Aircall.io is ideal for larger enterprises seeking comprehensive support in customer acquisition and sales, with a strong emphasis on integration and analytics. Amazon Connect, on the other hand, focuses on enhancing customer relationships with AI-powered capabilities, making it suitable for small to mid-market enterprises prioritizing customer engagement and internal communication improvement. Understanding your specific needs will help you choose the best fit. ...
Aloware
aloware.com - Modern Contact Center
Aircall.io offers a broader range of capabilities and features, making it suitable for larger enterprises across various industries such as Internet and Financial Services. It supports robust communication management essential for helpdesk and sales operations and facilitates core business goals like customer acquisition and revenue growth. In contrast, Aloware caters to the specific needs of sales call management and workflow integration and assists mainly in consumer goods and telecommunications industries, focusing on consistency and ROI improvement. ...
Vocalcom
AI Powered Contact Center Software
Aircall.io and Vocalcom both offer robust contact center solutions tailored to different operational needs. Aircall.io excels in serving larger enterprises with a focus on comprehensive customer engagement and international market expansion. Vocalcom, on the other hand, caters to specific industries like Oil & Energy, prioritizing customer acquisition and enhancement of digital presence. While Aircall.io supports more extensive integrations, Vocalcom emphasizes real-time analytics through AI features, making it attractive for tech-driven environments with specific requirements. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Aircall.io stands out in the Contact Center Software space with robust capabilities in helpdesk management and sales call management, complemented by features like extensive analytics and easy integration. Suitable for large enterprises across various industries, it offers comprehensive vendor support including 24/7 assistance. Meanwhile, Enghouse Interactive focuses more on sales call management and helpdesk functions, with a limited yet essential feature set including integration and custom reports. It serves mid-market and enterprise segments, primarily in consumer goods and hospitality industries, with an emphasis on training and onboarding support. ...
Retreaver Inbound Call Tracking
Retreaver | Call Tracking for Inbound Calls, PPC, DNI, IVR Systems
Retreaver is an Inbound Call tracking software that can be used by Agencies and Marketers for call analytics to identify the sources that drive higher conversions and provide better customer experience. It can be used by large enterprises to track the ROI on advertising campaigns. ...
Retreaver features include Phone number lists that are cleaned and quality tested, Call tracking with unlimited data attributes, ad keyword and creative tracking and more. A Call Routing feature that enables revenue optimization by automating sending of leads to the best buyers, Caller Journeys with facility to trigger marketing automations and more.
The Call Reporting feature provides reports, with the facility to send the data for analysis to reporting analytics tools and data warehousing solutions in real time. The other features include Conversion Reporting, Contact Center tools, Collaboration tools and Integrations
DialMyCalls
Voice Broadcast | Automated Calls | Mass Text ...
DialMyCalls is a broadcasting and contact management software designed to help send out phone calls, emails and text messages. The key features of this tool includes contact labels, embeddable ...
The platform provides integration through APIs with multiple platforms like Acuity Scheduling, AWeber, Calendly, Constant Contact and google calendar.
Aavaz
Aavaz - Call Center Suite | Contact Center Software ...
Aircall.io and Aavaz both cater to contact center needs, yet they differ significantly in focus and scale. Aircall.io supports a wider range of capabilities and excels in enterprise-level environments. It offers comprehensive support and integration options. Aavaz is more suitable for smaller operations and niche markets, with a focus on basic features and minimal support options. Businesses should evaluate their operational scale and industry focus to select the tool that best meets their requirements. ...
NICE CXone
Complete CXi Platform for every journey
Aircall.io and NICE CXone both offer robust contact center solutions, but they cater to different needs. Aircall.io is favored by larger enterprises and excels in integration and support options, making it suitable for companies focusing on scale and international markets. NICE CXone is popular among mid-market and enterprise clients, particularly those aiming to enhance customer relationships with AI-driven features and custom reporting capabilities. Both products provide comprehensive support channels and are widely used across diverse industries like financial services and entertainment. ...
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect excels in mid-market and enterprise environments with a rich feature set that supports sales and helpdesk management, while Aircall.io stands out for its adaptability in large enterprises, emphasizing international market entry and enhanced communication management. Genesys PureConnect is particularly noted for security and data integration, catering heavily to telecommunications and healthcare, while Aircall.io champions analytics and scalability, making it popular in the internet and financial sectors. ...
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern and Aircall.io offer robust solutions in the contact center software space, each catering to distinct business needs. Bright Pattern excels in engaging diverse customer segments, with strong integration features and comprehensive vendor support, making it ideal for industries like HR and telecommunications. Meanwhile, Aircall.io focuses on streamlining communication with extensive analytics features, appealing to larger enterprises and industries like internet services and financial services, supported by comprehensive 24/7 vendor support. ...
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Aircall.io and Exotel offer robust solutions for contact center needs, each excelling in unique areas. Aircall.io shines with its comprehensive integration capabilities, appealing to enterprises aiming for seamless data management and superior customer engagement. Meanwhile, Exotel focuses on enhancing communication efficiency and ROI, making it a preferred choice for sectors like financial services and food & beverages. Both excel in supporting sales and helpdesk operations, helping businesses improve relationships and drive revenue. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
ComputerTalk
computer-talk.com - Omnichannel Cloud Contact Center
When comparing Aircall.io and ComputerTalk in the contact center software space, Aircall.io stands out for its strong focus on sales and customer interaction capabilities, catering primarily to large enterprises across diverse industries like internet and financial services. Its comprehensive phone support and feature set resonate with users looking to scale and enhance customer relationships. Conversely, ComputerTalk's strength lies in its nuanced approach to engagement and feedback management within enterprise environments, particularly in computer software and retail. Its support approach is robust but less varied, appealing to well-defined operational scales seeking customer acquisition and relationship enrichment. ...
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
Aircall.io and CallHippo both serve the Contact Center Software space but cater to different needs. Aircall.io excels in supporting communication management and helps large enterprises with features like robust analytics and strong integration capabilities. CallHippo, on the other hand, shines with its focus on sales call management and a notable presence in research and IT sectors, appealing to businesses aiming to enhance customer relationships. Both products offer comprehensive support, but Aircall.io provides more extensive 24/7 support options. ...
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
"3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size.
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- Felipe G
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
