Home Customer Feedback Management Alchemer Enterprise Feedback Management Platform Alchemer Enterprise Feedback Management Platform Alternatives
Alchemer Enterprise Feedback Management Platform: Reviews, Testimonials and Expert Opinions
(6478)Online Survey Software that helps you transform to a truly customer-centric organization
Top 34 Alchemer Enterprise Feedback Management Platform Alternatives : 2025
Zenloop
Feedback Management to Automate customer retention.
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement. ...
Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.
Listen360 Customer Engagement Platform
Customer feedback tool to make products and services more meaningful to the customers you serve.
Alchemer Enterprise Feedback Management Platform and Listen360 Customer Engagement Platform both excel in customer feedback management but cater to different needs. Alchemer is tailored for larger enterprises with a focus on analytics, custom reports, and comprehensive support. It emphasizes market research and communication management. Listen360 appeals more to mid-market and enterprise sectors, highlighting security and privacy, and focusing on improving customer satisfaction through multiple feedback channels and contract management capabilities. Choose Alchemer for in-depth reporting and integration, and Listen360 for robust security and customer satisfaction improvement. ...
Simplesat
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Thematic
Feedback Analysis Platform to Unlock the value of product
Alchemer Enterprise Feedback Management Platform and Thematic both serve the customer feedback management domain but differ in key strengths. Alchemer excels in advanced reporting and data integration, making it suitable for diverse industries like research and education. Thematic focuses on AI-driven insights and enhanced customer relationship management, appealing especially to the internet and telecommunications sectors. Each platform aligns differently with business needs, offering unique features and capabilities for varied operational goals. ...
AskNicely
Customer Feedback tool to win on customer experience
AskNicely and Alchemer both excel as customer feedback management solutions, each with unique strengths. AskNicely is tailored for large enterprises, offering robust net promoter score tools and integration options, while Alchemer focuses on versatile feedback collection with an emphasis on market research in education and research sectors. Both offer 24/7 support, meeting diverse customer needs and preferences across various industries. ...
InMoment
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
InMoment and Alchemer Enterprise Feedback Management Platform both cater to the need for effective customer feedback management. InMoment is ideal for large enterprises focused on improving customer satisfaction through analytics and reporting, while Alchemer excels in diverse feedback collection and report customization, serving a wider range of business segments. Both offer robust 24/7 support, making them reliable choices depending on specific business needs and industry segments. ...
Medallia Experience Cloud
SaaS platform to reveal customer insights, and make them actionable
Medallia Experience Cloud excels in providing a comprehensive view of customer experience, beneficial for industries like hospitality and retail. With strong support options and specialized tools for customer experience management, it's ideal for mid-market to enterprise users. In contrast, Alchemer Enterprise Feedback Management Platform is more data-centric with robust features for market research and communication management. Its extensive use across education and research sectors shows its adaptability. Both offer strong support systems, but their feature sets and goals align differently across user needs. ...
Sogolytics
Actionable survey data with advanced data management and enterprise online survey software
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers. ...
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
Spark Chart
Survey Software to uncover hidden knowledge & ideas
Alchemer Enterprise Feedback Management Platform excels in supporting large-scale enterprise needs with a focus on comprehensive feedback collection, robust analytics, and strong vendor support. Spark Chart, while covering fewer capabilities, is geared towards smaller segments and industries with an emphasis on social media management and a straightforward feature set, appealing to marketing and consulting businesses. Businesses should choose based on their scale and need for specific analytics and support structures. ...
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
In comparing Alchemer and Qualtrics within the Customer Feedback Management category, Alchemer excels in custom reports and data integration, catering to large enterprises predominantly in software and research sectors. Qualtrics, meanwhile, shines in AI-powered analytics and strong onboarding support, attracting a diverse range of industries, including education and consulting, with an emphasis on enhancing customer relationships. ...
Feedier
Next generation feedback tool that automatically collects real-time feedback
Alchemer Enterprise Feedback Management Platform and Feedier both cater to customer feedback management but differ in their focus. Alchemer provides extensive capabilities in data integration and security, making it suitable for larger enterprises across sectors like software and research. Feedier emphasizes agility and interactive surveys, appealing primarily to marketing-driven industries. Businesses can choose based on scale and feature priorities. ...
Qualtrics CoreXM
Experience Management Software to gather experience insights and take action
Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time. ...
It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.
Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.
Google Forms
Online Surveys to collect and organize information
Alchemer and Google Forms excel in the Customer Feedback Management sphere, but serve different niches. Alchemer Enterprise is favored by large enterprises needing detailed analytics and diverse feedback channels, perfect for market research and improving customer satisfaction. Google Forms shines in its simplicity and extensive integration, ideal for collaborations and efficiency in large organizations, especially those within education and IT sectors. ...
Nicereply
Customer feedback software to collect customer feedback and improve the quality of services
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score. ...
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort scoreâ„¢ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
Survicate
Customer feedback tool to understand the prospects better
Alchemer Enterprise Feedback Management Platform is strong in data management with features like custom reports and robust integration, attracting large enterprises and software sectors. Survicate focuses on feedback collection and customer satisfaction, appealing to internet and retail industries, notably supporting mid-sized to enterprise businesses. Both offer continuous improvement through analytics but differ in features and user base preferences. ...
SmartSurvey
Feedback Management Tool to create online surveys and forms
SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness. ...
SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.
Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.
Zonka Feedback
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth. ...
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
GetFeedback
Feedback Management Tool to Collect, Integrate, Visualize CX data
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI. ...
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
QuickTapSurvey
Survey Software for Data Collection to capture leads and customer feedback
QuickTapSurvey is a survey tool that helps to capture leads and customer feedback. It creates the survey or mobile form in minutes and capture data anywhere with the offline survey app. It helps to enhance customer relationships, improve ROI and improve internal communications. ...
QuickTapSurvey helps in collecting data at events or out in the field without missing a beat with fast, actionable insights. It also creates comprehensive online market research surveys and analyzes data in minutes.
Some of its features include mobile data capture using lead capture app, offline lead collection, branding and personalization, auto-reply emails, instant data access, analytics and reporting and more.
SurveyMonkey
Online Survey Software to create and send surveys
SurveyMonkey and Alchemer both play significant roles in the Customer Feedback Management space, offering a suite of tools tailored to facilitate feedback collection, communication, and market research. SurveyMonkey, with its robust features and advanced analytics, is an excellent choice for large enterprises and mid-market segments, particularly in education and IT services. On the other hand, Alchemer, while serving similar segments, shines in the computer software and research industries, providing strong integration capabilities and a focus on brand awareness and best practices. ...
UserTesting
Feedback tool for real-time feedback from real customers
UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership. ...
It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.
Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.
SurveySparrow NPS
Survey Platform that turn customers into Promoters.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others. ...
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
SurveySparrow Enterprise
SurveySparrow | Online Survey Platform
SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers. ...
It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.
Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.
SurveyLegend
Survey App to create mobile-friendly surveys with ease
SurveyLegend is an Online Survey Management Software that creates custom, interactive surveys, forms, questionnaires, and polls on any device. It enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. ...
SurveyLegend equips users with a useful drag and drop editor, allowing users to add, edit and remove survey content easily. Also provides users with over 70 pre-designed themes which users can utilize to create attractive surveys, facilitates customizable branding by enabling users to upload custom backgrounds, logos and images. It can share their surveys on Social media platforms like Facebook, Twitter, Linked In and Google+ as well as embed their surveys directly onto their websites or blogs.
Some of its features include creating surveys however and wherever the user wants, engaging respondents by using visual surveys, designing smarter surveys, forms or polls, using logic and branching, sharing surveys, and more.
Instabug
Feedback Tool to Accelerate the Entire Mobile Team Workflow
Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process. ...
As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.
Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.
Qualtrics Customer Experience
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. ...
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
Zoho Survey
Survey Software to experience the craft of survey creation.
Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research. Zoho Survey provides users with ...
Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results
Customer Thermometer
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices. ...
Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.
Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.
QuestionPro Survey
Free Online Community Software Platform | QuestionPro
QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence. ...
It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.
Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.
Voxco
Survey Software & Online Tools for Data Collection
Alchemer Enterprise Feedback Management Platform and Voxco both offer customer feedback management solutions, yet they are tailored for different operational needs. Alchemer excels in rich functionalities like custom reports and wide integration capabilities, making it particularly appealing to large enterprises and tech industries. Voxco, on the other hand, focuses more on market research and customer acquisition, serving a smaller yet specific segment, primarily in IT and research industries. Both products offer 24/7 support, but Alchemer's support preferences suggest a more complex engagement. Suitability depends on whether a business seeks extensive feedback management or focused market research. ...
UserVoice
Feedback Management Tool to understand what the customers want
Alchemer Enterprise Feedback Management Platform excels in large-scale enterprises with tailored features for survey engagement and comprehensive analytics. UserVoice targets midsized businesses and excels in international markets, focusing on streamlined communication and knowledge management. Each caters to different operational scales, distinct industry needs, and supports varied business expansion goals. ...
fishbowl
Fishbowl marketing solutions and analytic solutions for restaurants
Fishbowl boosts ROI by refining guest insights with its CDP, CRM, and marketing automation tools. These solutions are tailored for restaurants.
Qualaroo
Customer and User Feedback Software
This comparison focuses on Alchemer and Qualaroo, two customer feedback management solutions. Alchemer excels with features like data import/export and 24/7 support, making it popular in large enterprises. Qualaroo offers unique capabilities like NPS and social media management, which cater to smaller organizations or those in IT services. Ultimately, Alchemer suits large-scale operations needing comprehensive data handling, while Qualaroo is more fitting for focused needs in feedback and social media engagement. ...
