Alchemer Enterprise Feedback Management Platform Overview

Alchemer steps in to tackle the challenge of turning customer feedback into actionable insights. It offers a dynamic platform for customer experience management and online surveys. Businesses can gather and analyze feedback efficiently, driving decisions that align with customer needs. By transforming raw data into meaningful business outcomes, Alchemer enables companies to stay responsive and competitive. The platform's versatility caters to various industries, enhancing the ability to leverage feedback for strategic growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using Alchemer Enterprise Feedback Management Platform.

Other use cases:

  • Helpdesk Management
  • Communication Management
  • Training & Onboarding
  • Social Media Analytics
  • Collaboration
  • Automated Workflows
  • Content Management
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alchemer Enterprise Feedback Management Platform.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Improve Product Experience
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Employee Experience
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Alchemer Enterprise Feedback Management Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Alchemer Enterprise Feedback Management Platform's features include Embedded Survey Forms, Personalization, Survey Themes Library, etc. and Alchemer Enterprise Feedback Management Platform support capabilities include Chat Support, Email Support, Phone Support, etc. also Alchemer Enterprise Feedback Management Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important." - Joana Freitas

Alchemer Enterprise Feedback Management Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

Popular Business Setting

for Alchemer Enterprise Feedback Management Platform

Top Industries

  • Computer Software
  • Research
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Alchemer Enterprise Feedback Management Platform is popular in Computer Software, Research, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Alchemer Enterprise Feedback Management Platform Use Cases

How can Alchemer Enterprise Feedback Management Platform optimize your Collecting Feedback Workflow?

Why is Alchemer Enterprise Feedback Management Platform the best choice for Engaging Conversational Surveys?

How can Alchemer Enterprise Feedback Management Platform optimize your Market Research Workflow?

What benefits does Alchemer Enterprise Feedback Management Platform offer for Helpdesk Management?

What Are the key features of Alchemer Enterprise Feedback Management Platform for Communication Management?

46+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Joana Freitas

VIP Support Manager

Product Madness

We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. Testimonial By Joana Freitas
Alchemer Enterprise Feedback Management Platform testimonial

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

Malwarebytes

It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson
CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Joana Freitas

VIP Support Manager

Product Madness

We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. Testimonial By Joana Freitas
Alchemer Enterprise Feedback Management Platform testimonial

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

Malwarebytes

It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson

Case Studies

CASE STUDY City of Salem

How the City of Salem Used Alchemer to Streamline Operations and Boost Community Engagement

CASE STUDY The Association of Independent Colleges of Art & Design (AICAD) i

Alchemer helps the Association of Independent Colleges of Art & Design gather benchmarking data and meet the needs of their members

CASE STUDY TechSoup

How Alchemer helps TechSoup Survey and Qualify Nonprofits Around the World

CASE STUDY ESD 113

How ESD 113 Uses Alchemer for Everything from Art Shows to Meeting State Mandates

CASE STUDY Global market research company

Learn how they future-proof their market research process and stay ahead of the curve and competition using Alchemer.

CASE STUDY Professional Development and Research Institute on Blindness (PDRIB)

The Professional Development and Research Institute on Blindness (PDRIB) provides professional training and research that empowers blind individuals to lead more independent lives

Video

Enterprise-feedback-platform to Empower Your Organization

Video Thumbnail

Frequently Asked Questions(FAQ)

for Alchemer Enterprise Feedback Management Platform

What is Alchemer Enterprise Feedback Management Platform?

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.

Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.

What is Alchemer Enterprise Feedback Management Platform used for?

Alchemer Enterprise Feedback Management Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of Alchemer Enterprise Feedback Management Platform?

Embedded survey forms, Personalization and Survey themes library are some of the top features of Alchemer Enterprise Feedback Management Platform.

Who uses Alchemer Enterprise Feedback Management Platform?

Alchemer Enterprise Feedback Management Platform is used by Computer Software, Research and Education among other industries.

What are Alchemer Enterprise Feedback Management Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Alchemer Enterprise Feedback Management Platform.

Where is Alchemer Enterprise Feedback Management Platform located?

Alchemer Enterprise Feedback Management Platform is headquartered at 168 Centennial Parkway Unit #250 Louisville, CO 80027.
lightning

Peers used Alchemer Enterprise Feedback Management Platform for Collecting feedback and Engaging conversational surveys

Alchemer Enterprise Feedback Management Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)

Software Failure Risk Guidance

?

for Alchemer Enterprise Feedback Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Alchemer Enterprise Feedback Management Platform

Alchemer News

Awards

Alchemer named to Denver Posts Top Workplaces for 2025 for third consecutive year

Alchemer has been recognized by the Denver Post as one of the Top Workplaces for 2025. This marks the third consecutive year the company has received this honor, highlighting its strong workplace culture and employee satisfaction.

Awards

Alchemer is recognized in the 2025 Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms, highlighting its capabilities in collecting and analyzing customer feedback across various industries and solutions.

Alchemer is recognized in the 2025 Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms, highlighting its capabilities in collecting and analyzing customer feedback across various industries and solutions.

Executive

Louisville software company Alchemer hires new leader

Alchemer, a Louisville software company, appoints a new leader.

Executive

Louisville software company Alchemer hires new leader – BizWest

Louisville software company Alchemer hires new leader.

Alchemer Profile

Company Name

Alchemer

Company Website

https://www.alchemer.com/

Year Founded

2006

HQ Location

168 Centennial Parkway Unit #250 Louisville, CO 80027

Employees

51-100

Social

Financials

SEED