Alchemer Enterprise Feedback Management Platform Overview

Alchemer steps in to tackle the challenge of turning customer feedback into actionable insights. It offers a dynamic platform for customer experience management and online surveys. Businesses can gather and analyze feedback efficiently, driving decisions that align with customer needs. By transforming raw data into meaningful business outcomes, Alchemer enables companies to stay responsive and competitive. The platform's versatility caters to various industries, enhancing the ability to leverage feedback for strategic growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using Alchemer Enterprise Feedback Management Platform.

Other use cases:

  • Helpdesk Management
  • Communication Management
  • Training & Onboarding
  • Social Media Analytics
  • Collaboration
  • Automated Workflows
  • Content Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alchemer Enterprise Feedback Management Platform.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Improve Product Experience
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Employee Experience
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Manage Risk
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Alchemer Enterprise Feedback Management Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Alchemer Enterprise Feedback Management Platform's features include Embedded Survey Forms, Personalization, Survey Themes Library, etc. and Alchemer Enterprise Feedback Management Platform support capabilities include Chat Support, Email Support, Phone Support, etc. also Alchemer Enterprise Feedback Management Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"During the pandemic, many long-standing trends, from where to shop to what to buy changed, with an explosion in grocery e-commerce and activities like scratch-cooking and baking." - Anne-Marie Roerink

Alchemer Enterprise Feedback Management Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

Popular Business Setting

for Alchemer Enterprise Feedback Management Platform

Top Industries

  • Computer Software
  • Research
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Alchemer Enterprise Feedback Management Platform is popular in Computer Software, Research, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Alchemer Enterprise Feedback Management Platform Customer wins, Customer success stories, Case studies

What Are the key features of Alchemer Enterprise Feedback Management Platform for Collecting Feedback?

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Engaging Conversational Surveys?

Why is Alchemer Enterprise Feedback Management Platform the best choice for Market Research?

Why is Alchemer Enterprise Feedback Management Platform the best choice for Helpdesk Management?

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Anne-Marie Roerink

Founder

210 Analytics

During the pandemic, many long-standing trends, from where to shop to what to buy changed, with an explosion in grocery e-commerce and activities like scratch-cooking and baking. Testimonial By Anne-Marie Roerink
Alchemer Enterprise Feedback Management Platform testimonial

Tor S

Director of Organizational Development

Four Winds Interactive

We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson
CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Anne-Marie Roerink

Founder

210 Analytics

During the pandemic, many long-standing trends, from where to shop to what to buy changed, with an explosion in grocery e-commerce and activities like scratch-cooking and baking. Testimonial By Anne-Marie Roerink
Alchemer Enterprise Feedback Management Platform testimonial

Tor S

Director of Organizational Development

Four Winds Interactive

We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson

RetailMeNot - Retail

Alchemer Web helped RetailMeNot collect customer feedback on their website. RetailMeNot used Alchemer Web to run NPS surveys and gather product feedback from specific customer groups. In the first th...ree days, they received over 3,000 survey responses, averaging 1,000 responses per day with a 9.6% response rate. Insights from Alchemer Web guided product decisions and improved marketing strategies. RetailMeNot continues to use Alchemer tools to boost customer loyalty and retention.

Professional Development and Research Institute on Blindness (PDRIB) - Education

Alchemer helped the Professional Development and Research Institute on Blindness (PDRIB) create accessible surveys for visually impaired researchers and respondents. The platform's built-in accessibi...lity features made survey design and completion easier. PDRIB saw higher survey completion rates and better data quality. Researchers spent 80% less time programming surveys. Alchemer's flexible reports saved many hours of analysis. The team now collects more insightful data and acts on it faster.

Enterprise-feedback-platform to Empower Your Organization

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Frequently Asked Questions(FAQ)

for Alchemer Enterprise Feedback Management Platform

What is Alchemer Enterprise Feedback Management Platform?

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.

Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.

What is Alchemer Enterprise Feedback Management Platform used for?

Alchemer Enterprise Feedback Management Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of Alchemer Enterprise Feedback Management Platform?

Embedded survey forms, Personalization and Survey themes library are some of the top features of Alchemer Enterprise Feedback Management Platform.

Who uses Alchemer Enterprise Feedback Management Platform?

Alchemer Enterprise Feedback Management Platform is used by Computer Software, Research and Education among other industries.

What are Alchemer Enterprise Feedback Management Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Alchemer Enterprise Feedback Management Platform.

Where is Alchemer Enterprise Feedback Management Platform located?

Alchemer Enterprise Feedback Management Platform is headquartered at 168 Centennial Parkway Unit #250 Louisville, CO 80027.
lightning

Peers used Alchemer Enterprise Feedback Management Platform for Collecting feedback and Engaging conversational surveys

Alchemer Enterprise Feedback Management Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.62/5 ★

Read Reviews (248)
Custom Reports

3.90/5 ★

Read Reviews (842)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.62/5 ★

Read Reviews (248)
Custom Reports

3.90/5 ★

Read Reviews (842)

Software Failure Risk Guidance

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for Alchemer Enterprise Feedback Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Alchemer Enterprise Feedback Management Platform

Alchemer LLC News

Product

AlchemerDashboard: AI that is purpose builtfor customer feedback

Alchemer introduces the Alchemer Dashboard, an AI-powered tool designed to transform customer feedback into actionable insights. It features customizable dashboards and AI capabilities like AI Highlights and Spark, which help users identify trends and anomalies without technical expertise. This tool aims to democratize analytics, enabling teams to connect feedback to business KPIs and make informed decisions quickly.

Product

Alchemer expands AI Capabilities to transform customer feedback into actionable intelligence - KMWorld

Alchemer enhances its AI capabilities to convert customer feedback into actionable insights, aiming to improve decision-making and customer engagement.

Product

Alchemer Unveils Expanded AI Capabilities that Transform Customer Feedback into Actionable Intelligence - CustomerThink

Alchemer has expanded its AI capabilities within Alchemer Pulse, an insights automation platform, to transform customer feedback into actionable intelligence. The platform uses AI and machine learning to analyze unstructured feedback, providing insights into customer satisfaction and trends. New features include executive-level reporting and a conversational AI experience. The enhanced capabilities are available now for select customers, with a broader release in early Q1 2026.

M&A

Alchemer Acquires Chatmeter to Expand Customer Feedback Intelligence ...

Alchemer Acquires Chatmeter to Expand Customer Feedback Intelligence ...

Alchemer LLC Profile

Company Name

Alchemer LLC

Company Website

https://www.alchemer.com/

Year Founded

2006

HQ Location

168 Centennial Parkway Unit #250 Louisville, CO 80027

Employees

51-100

Social

Financials

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