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Alida: Reviews, Testimonials and Expert Opinions
(1063)Customer experience and insights platform for broad feedback and deep insights from the customers.
Top 12 Alida Alternatives
Qualtrics Customer Experience
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. ...
With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.
Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
Cvent online survey
Online Web Survey Software for your simple and complex survey needs
Cvent online survey is a survey software that helps to collect feedback and gain insights needed to improve the business. It also helps to create survey programs that produce reliable insights for smart decision making. It helps to build brand awareness and improve ROI, track customer satisfaction levels, or identify opportunities to increase engagement. ...
It asks different questions to different individuals throughout the attendee journey to collect more accurate, personalized, and timely feedback, standardizes survey questions and track rating trends to monitor the team enhancing the value of the events programs, and easily segment the survey data to better understand feedback and opinions from attendees, exhibitors, or staff and the level of impact each audience have on the event success.
Some of its features include speaker feedback, award credits upon survey completion, NPS questions and analytics, survey logic, survey scoring, one-click feedback emails and more.
Toluna Start
End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research
Toluna Start is a consumer intelligence platform that provides access to a wide range of automated insights solutions covering survey design, integrated survey respondents and reporting dashboards including insights and recommendations. ...
It creates surveys, identifies the audience, launches surveys and analyzes results. It helps global brands solve the challenges of rigid, slow and complex traditional research platforms. With a single login, insight professionals can perform quantitative and qualitative research either through self-service solutions or through custom research programs built with the help of research and service experts.
Some of its features include quantitative and qualitative in a single platform, advanced templated, yet customizable methodologies, actionable, real-time reporting and interactive dashboards, real-time insights from a global panel of 30+ million, and more.
SurveySparrow NPS
Survey Platform that turn customers into Promoters.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others. ...
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
SurveySparrow Enterprise
SurveySparrow | Online Survey Platform
SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers. ...
It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.
Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.
Medallia Agent Connect
Empower your customer service teams from anywhere
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency. ...
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
SurveyLegend
Survey App to create mobile-friendly surveys with ease
SurveyLegend is an Online Survey Management Software that creates custom, interactive surveys, forms, questionnaires, and polls on any device. It enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. ...
SurveyLegend equips users with a useful drag and drop editor, allowing users to add, edit and remove survey content easily. Also provides users with over 70 pre-designed themes which users can utilize to create attractive surveys, facilitates customizable branding by enabling users to upload custom backgrounds, logos and images. It can share their surveys on Social media platforms like Facebook, Twitter, Linked In and Google+ as well as embed their surveys directly onto their websites or blogs.
Some of its features include creating surveys however and wherever the user wants, engaging respondents by using visual surveys, designing smarter surveys, forms or polls, using logic and branching, sharing surveys, and more.
Canny
Customer Feedback Management Tool
Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop. Canny helps to capture ...
Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.
Emolytics
Emotional Market Research
Alida excels in catering to a diverse range of business sizes and industries, offering robust analytics and integration features. It is tailored for businesses aiming to enhance customer engagement and satisfaction, with a strong support system. Emolytics, though smaller in scale, emphasizes brand engagement and awareness, with focused capabilities in collecting feedback. It suits entities looking for a simpler solution with essential analytics and reporting functions. ...
AYTM
Online Market Research | AYTM Market Research
AYTM is an Online Market Research solution that helps brands and agencies gain insights from their target markets. Researchers are empowered to conduct sophisticated research with a click of a button from a powerful but easy to use interface, cutting down the time to insights from days or weeks to hours. ...
This researcher powered, iterative approach to actionable insights collection improves competitiveness, speed to market and revenue.
By running a full range of quantitative research, users can collaborate on survey design in real-time and launch complex sophisticated research tests including max-diff, choice-based conjoint, automated TURF, pricing optimization and more in minutes.
