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Alloy Software: Reviews, Testimonials and Expert Opinions

4.55 5
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(789)

Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure

Top 11 Alloy Software Alternatives : 2025

Cayzu Help Desk

Cayzu Help Desk software

4.67

Cayzu Help Desk Icon

Cayzu Help Desk

4.67
★★★★★
★★★★★
Cayzu Help Desk software

Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.

HaloITSM

Intuitive ITSM Software to deliver ITIL-aligned service

4.54

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HaloITSM

4.54
★★★★★
★★★★★
Intuitive ITSM Software to deliver ITIL-aligned service

HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...

The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.

Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.

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SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully....

4.51

SolarWinds Service Desk Icon

SolarWinds Service Desk

4.51
★★★★★
★★★★★
An IT service management (ITSM) solution that understands what it takes to successfully....

SolarWinds Service Desk excels in enterprise-level integration, offering broad helpdesk and workflow management, while Alloy Software focuses on niche industry needs with strong compliance and security features, suitable for smaller firms. Both provide 24/7 support but cater to different customer segments and operational needs. ...

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Issuetrak

Issuetrak, we work hard for our customers

4.50

Issuetrak Icon

Issuetrak

4.50
★★★★★
★★★★★
Issuetrak, we work hard for our customers

Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.

Azuredesk

Azuredesk.co | Customer Service and Helpdesk Ticket Software

4.49

Azuredesk Icon

Azuredesk

4.49
★★★★★
★★★★★
Azuredesk.co | Customer Service and Helpdesk Ticket Software

Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...

Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.

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Helpspot

Just Enough Help Desk Software | HelpSpot

4.45

Helpspot Icon

Helpspot

4.45
★★★★★
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Just Enough Help Desk Software | HelpSpot

Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.

SysAid

ITSM, Service Desk & Help Desk Software with ...

4.39

SysAid Icon

SysAid

4.39
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ITSM, Service Desk & Help Desk Software with ...

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

RaiseATicket

Customer experiences are managed better with Raiseaticket....

4.35

RaiseATicket Icon

RaiseATicket

4.35
★★★★★
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Customer experiences are managed better with Raiseaticket....

Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.

Jitbit Helpdesk

Ticketing software for your customer service desk.

4.29

Jitbit Helpdesk Icon

Jitbit Helpdesk

4.29
★★★★★
★★★★★
Ticketing software for your customer service desk.

Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.

ManageEngine ServiceDesk Plus

Service desk software to supercharge IT help desk

4.22

ManageEngine ServiceDesk Plus Icon

ManageEngine ServiceDesk Plus

4.22
★★★★★
★★★★★
Service desk software to supercharge IT help desk

Alloy Software and ManageEngine ServiceDesk Plus are both Help Desk solutions, each offering distinct capabilities. Alloy Software excels in compliance and workflow management, making it ideal for enterprises and industries like construction and legal services. ManageEngine ServiceDesk Plus is robust in helpdesk management and suitable for various industries, including banking and IT services. Both solutions support scaling best practices but differ in their vendor support and customer segments. ...

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ConnectWise Automate

Remote Monitoring and Management Software | ConnectWise Automate

4.20

ConnectWise Automate Icon

ConnectWise Automate

4.20
★★★★★
★★★★★
Remote Monitoring and Management Software | ConnectWise Automate

ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation. ...

Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

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