Amelia Overview

Amelia, The Most Human AI™, enhances user experiences through conversation, expression, emotion, and understanding, driving deeper connections and business value. It offers custom, no-code Conversational AI at scale and provides personalized customer service with multilingual capabilities.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Amelia.

Other use cases:

  • Knowledge Management
  • Customer Case Management
  • Conversion Management
  • Campaign Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Digital Marketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Amelia.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Amelia Use-Cases and Business Priorities: Customer Satisfaction Data

Amelia works with different mediums / channels such as Phone Calls.

Amelia's features include Personalization, and Bot. and Amelia support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Amelia analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...CIOs need to focus on simple, repetitive, factual interactions where customer needs are well-understood, and data and rules are not complex...." Top CX Trends for CIOs to Watch
"..., Amelia offers many advantages over chat bots or even human-powered call centers...." Want to Keep Customers? Use AI to Automate Post-Purchase Communications
"...On the front-end, you ll benefit from improved customer satisfaction and retention. ..." Amelia, the Market-Leading Conversational AI Solution

Amelia, Chatbot, Zoom Virtual Agent, Comm100, freshdesk, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Amelia

Top Industries

  • Telecommunications
  • Banking

Popular in

Amelia is popular in Telecommunications, and Banking, and is widely used by

Amelia Customer wins, Customer success stories, Case studies

What benefits does Amelia offer for Engagement Management?

How efficiently Does Amelia manage your Helpdesk Management?

How efficiently Does Amelia manage your Measuring Customer Satisfaction?

What solutions does Amelia provide for Knowledge Management?

172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

 

SoundHound says 96% of active AI deployments met ROI goals

SoundHound released research showing 96% of organizations using its agentic AI in contact centers met or exceeded ROI expectations in 2026. The study highlights increased employee satisfaction and a ...shift towards AI-resolved customer interactions. SoundHound's OASYS platform enables autonomous AI deployment across various channels, enhancing customer service and operational efficiency.

Read on →
 

LivePerson

SoundHound AI Extends ISG Leadership With LivePerson Deal And Rapid Growth

SoundHound AI is acquiring LivePerson to expand its enterprise conversational AI platform, enhancing its capabilities in automotive and IoT AI. The acquisition aims to position SoundHound AI as a lea...der in the sector, competing with major players like Microsoft and Amazon. Despite this growth strategy, SoundHound remains unprofitable, with high operating expenses and significant short interest.

Read on →
 

SoundHound (SOUN) AI Automotive Revenue Surges 88% As Voice Commerce ...

SoundHound AI reported an 88% increase in automotive and IoT revenues for Q1 2026, driven by new automotive deals and its Voice Commerce platform. A significant agreement with a Japanese automaker an...d expansion in Latin America contributed to this growth. SoundHound's OASYS platform enables voice-driven commerce applications in vehicles, differentiating it from competitors like Microsoft and C3.ai.

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Allina Health - Hospital & Health Care - Large

Minneapolis, USA

Allina Health used SoundHound AI’s Amelia platform to handle rising call volumes in its Customer Experience Center. The nonprofit health system needed a better way to serve patients as traditional so...lutions could not keep up. They launched an AI agent called Alli to reduce friction and improve service. Patients now engage more easily and on their own terms. The case study highlights quantifiable results from Alli’s first 120 days.

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Allina Health - Hospital & Health Care - Large

Minneapolis, USA

Allina Health faced rising call volumes that strained its customer experience center. The organization needed a better way to serve patients and maintain care standards. Allina Health deployed an AI ...agent called Alli, powered by SoundHound AI’s Amelia Platform. This solution reduced friction and improved service levels for patients. The case study highlights quantifiable results from Alli’s first 120 days and details future plans for expanding AI use in patient access.

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The Amelia Story

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Peers used Amelia for engagement management and helpdesk management

Amelia Competitors

Amelia Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.09/5 ★

Read Reviews (60)
Analytics

4.02/5 ★

Read Reviews (22)
Custom Reports

3.64/5 ★

Read Reviews (33)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.09/5 ★

Read Reviews (60)
Analytics

4.02/5 ★

Read Reviews (22)
Custom Reports

3.64/5 ★

Read Reviews (33)

Software Failure Risk Guidance

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for Amelia

Overall Risk Meter

Low Medium High

Top Failure Risks for Amelia

SoundHound AI Inc News

M&A

SoundHound AI (SOUN) Plans LivePerson Deal And Launches OASYS For ...

SoundHound AI plans to acquire LivePerson, a customer engagement company, and has launched OASYS, an AI platform for automating customer interactions. These moves aim to expand SoundHound's enterprise reach and enhance its product offerings. The acquisition adds messaging capabilities to SoundHound's voice tools, potentially increasing cross-selling opportunities and addressing high servicing costs.

Read more →
Awards

SoundHound AI Wins 2026 AI Breakthrough Award

SoundHound AI has been awarded the 'Overall Agentic AI Company of the Year' at the 2026 AI Breakthrough Awards. The recognition highlights SoundHound's OASYS platform, which autonomously manages conversational agents, reducing manual updates and enhancing enterprise deployments across various industries.

Read more →
Awards

SoundHound AI Named "Overall Agentic AI Company of the Year" in 2026 AI ...

SoundHound AI has been recognized as the "Overall Agentic AI Company of the Year" in the 2026 AI Breakthrough Awards. This award highlights SoundHound's innovative OASYS platform, which autonomously builds and improves conversational AI agents. The platform's capabilities span various industries, enhancing customer service and connected devices with enterprise-grade performance.

Read more →
Awards

Soundhound Ai, Inc.: SoundHound AI Named "Overall Agentic AI Company of ...

SoundHound AI, Inc. won the "Overall Agentic AI Company of the Year" award in the 2026 AI Breakthrough Awards. Their OASYS platform, a self-learning AI system, autonomously creates and improves conversational AI agents, enhancing business efficiency without manual maintenance.

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SoundHound AI Inc Profile

Company Name

SoundHound AI Inc

Company Website

https://www.soundhound.com/

HQ Location

Santa Clara, California

Employees

101-250

Social

Linkedin

Financials

PRIVATE