Appian: Use-Cases, Insights and Reviews | 2025 Cuspera

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Appian: Low-Code - Enterprise Application Development - BPM ...

AI Powered

Appian Overview

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

Collaboration
Customer Case Management
Training & Onboarding
Social Media Analytics
Helpdesk Management
Customer Feedback Management
Communication Management

See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

Manage Risk
Enhance Customer Relationships
Improve ROI
Improve Visibility
Improve Efficiency
Launch New Products
Grow Market Share
Enter New Markets Internationally Or Locally
Increase Sales & Revenue
Improve Internal Communications
Improve Digital And Social Presence
Improve Stakeholder Relations
Establish Thought Leadership
Build Brand Awareness
Improve Consistency
Improve Brand Engagement

See all business priorities See less business priorities

Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We've created a workflow with some automation to capture the needed information and receive approvals...." Peer review by Verified User, Vice-President in Information Technology, Insurance

Appian, TaskRay, Feng Office, Sortd, MindManager, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Appian

Top Industries

Financial Services
Telecommunications
Pharmaceuticals

Popular in

Large Enterprise
Enterprise
Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Appian Use Cases

What Are the key features of Appian for Workflow Management?

Appian facilitates rapid and intuitive workflow management, enabling quick application development and UI creation. It is effective for automating processes across organizations, including mission-critical operations. Appian’s limitations include its restricted functionality in areas like Optical Character Recognition and accessibility compliance.

"...We've created a workflow with some automation to capture the needed information and receive approvals...." Peer review by Verified User, Vice-President in Information Technology, Insurance

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How does Appian facilitate Sales Document Management?

Appian facilitates the management of sales documents by automating contract creation, approval, and review processes. Contract metadata and business rules are leveraged to streamline the selection of templates, reviewers, and approvers. Appian provides a centralized location for contract management, enabling tracking of amendments and key statistics. Appian's document management capabilities are limited to contracts and related documents.

"...A top-5 elevator manufacturer is coping with a wave of contract modifications in the wake of usage disruptions due to COVID-19...." Here to Help

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How can Appian enhance your Engagement Management process?

Appian Engagement Management facilitates customer interaction and process task management, including SLA reporting. The platform offers analytics, data for document management, and interactive reports. Appian's capabilities are limited if the engineered system does not involve end-user interaction.

"...Improve employee engagement and retention with a streamlined new hire experience that gets the best people on your payroll fast. ..." Corporate Operations

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How does Appian facilitate Collaboration?

Appian supports collaboration by providing tools for connecting team members for project discussions. This platform offers tools for process monitoring and continuous improvement, fostering collaboration both within and outside the company. Appian enables collaboration through its service and workforce management features, facilitating faster decision-making and issue resolution.

"...They also improve collaboration between Business and Business and Business and IT organization...." Peer review by Verified User, Professional in Information Technology, Pharmaceuticals

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What solutions does Appian provide for Customer Case Management?

Appian provides case management capabilities, enabling businesses to develop customized applications for workflow transformation. Appian's case management solution supports application integration, BPM, and three-step app development. Appian's case management solution lacks a dedicated designer.

"...Case Management...." Intelligent Document Processing (IDP)

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52+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
CNA Insurance	Insurance	CASE STUDY CNA CNA improved global capabilities using Appian's low-code platform, enhancing process automation and efficiency. This resulted in streamlined operations and better resource management. Read More
The University of South Australia Education	Education	CASE STUDY The University of South Australia Appian integrates with UniSA’s online recruitment system and automates all onboarding processes. Read More
State Street Financial Services	Financial Services	CASE STUDY State Street State Street used Appian's low-code platform to automate and improve workflows, enhancing customer onboarding and expanding automation across the organization for better outcomes. Read More

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

TaskRay, Feng Office, Sortd and MindManager are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.

Peers used Appian for workflow management and sales document management

Appian Competitors

More Appian Alternatives...

Appian Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.96/5 ★ Read Reviews (211)
Analytics	3.93/5 ★ Read Reviews (368)
Custom Reports	3.88/5 ★ Read Reviews (547)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.96/5 ★ Read Reviews (211)
Analytics	3.93/5 ★ Read Reviews (368)
Custom Reports	3.88/5 ★ Read Reviews (547)

Appian Integrations

Appian integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.53/5 ★

Read Reviews (197)

Data Import

4.10/5 ★

Read Reviews (437)

Software Failure Risk Guidance

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Appian Unveils Latest Platform Release for Faster , More Powerful Data Fabric and AI Experience

Appian has released its latest platform update, enhancing its data fabric and AI capabilities for improved performance and speed.

05/03/2025 - source

Appian Named a Leader in Everest Group's Process Orchestration Products PEAK Matrix 2024 - The Eastern Progress Online

Appian is recognized as a leader in the Everest Group's Process Orchestration Products PEAK Matrix 2024.

10/12/2024 - source

Appian Recognised in 2024 InsurTech100 List - The Eastern Progress Online

Appian is recognized in the 2024 InsurTech100 list for its contributions to the insurance technology sector.

06/12/2024 - source

Appian Feeds

Appian Corporation Reports Earnings Results for the Fourth Quarter and Full Year Ended December 31 , 2024

Appian Corporation announced its earnings results for the fourth quarter and full year ending December 31, 2024.

18/02/2025 - source

Appian Announces Third Quarter 2024 Financial Results - GlobeNewswire

Appian released its financial results for the third quarter of 2024.

06/11/2024 - source

Appian To Announce Third Quarter 2024 Financial Results on November 7, 2024 - Yahoo Finance

Appian will announce its third-quarter financial results for 2024 on November 7, 2024.

08/10/2024 - source

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Financials

IPO

Appian: Use-Cases, Insights and Reviews | 2025 Cuspera

Appian: Low-Code - Enterprise Application Development - BPM ...

Failure Risk for Appian ?

Appian Overview

Use Cases

Business Priorities

Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Appian Use Cases

What Are the key features of Appian for Workflow Management?

How does Appian facilitate Sales Document Management?

How can Appian enhance your Engagement Management process?

How does Appian facilitate Collaboration?

What solutions does Appian provide for Customer Case Management?

52+ more Business Use Cases

Case Studies

CASE STUDY CNA

CASE STUDY The University of South Australia

CASE STUDY State Street

Frequently Asked Questions(FAQ)

What is Appian used for?

What are the top features of Appian?

Who uses Appian?

What are Appian alternatives?

Where is Appian located?

Peers used Appian for workflow management and sales document management

Appian Competitors

Appian Features

Appian Integrations

ABBYY FlexiCapture for Invoices

ABBYY TextGrabber

Unisys InteliServe™

ABBYY

ABBYY Cloud OCR SDK

Software Failure Risk Guidance

Appian News

Appian Unveils Latest Platform Release for Faster , More Powerful Data Fabric and AI Experience

Appian Named a Leader in Everest Group's Process Orchestration Products PEAK Matrix 2024 - The Eastern Progress Online

Appian Recognised in 2024 InsurTech100 List - The Eastern Progress Online

Appian Feeds

Appian Corporation Reports Earnings Results for the Fourth Quarter and Full Year Ended December 31 , 2024

Appian Announces Third Quarter 2024 Financial Results - GlobeNewswire

Appian To Announce Third Quarter 2024 Financial Results on November 7, 2024 - Yahoo Finance

Appian Profile

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