Appian Overview

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

  • Collaboration
  • Customer Case Management
  • Training & Onboarding
  • Social Media Analytics
  • Helpdesk Management
  • Customer Feedback Management
  • Communication Management
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

  • Manage Risk
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
See all business priorities See less business priorities

Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Appian is used by a specific group in the company to manage a very large complex agreement with another company...." Peer review by Susan Wilkinson, Senior Business Analysst, Telstra

Appian, TaskRay, Feng Office, Sortd, MindManager, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Appian

Top Industries

  • Financial Services
  • Telecommunications
  • Pharmaceuticals

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Appian Use Cases

How efficiently Does Appian manage your Workflow Management?

What Are the key features of Appian for Sales Document Management?

What Are the key features of Appian for Engagement Management?

What makes Appian ideal for Collaboration?

What makes Appian ideal for Customer Case Management?

52+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Appian case study

Sprint
Telecommunications
Telecommunications
CASE STUDY Sprint

Sprint improved efficiency by 30% using Appian's low-code platform, enhancing process automation and data integration, leading to faster service delivery and increased customer satisfaction.

Read More
Appian case study

State Street
Financial Services
Financial Services
CASE STUDY State Street

State Street used Appian's low-code platform to automate and improve workflows, enhancing customer onboarding and expanding automation across the organization for better outcomes.

Read More
Appian case study

CNA
Insurance
Insurance
CASE STUDY CNA

CNA improved global capabilities using Appian's low-code platform, enhancing process automation and efficiency. This resulted in streamlined operations and better resource management.

Read More

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

TaskRay, Feng Office, Sortd and MindManager are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.
lightning

Peers used Appian for workflow management and sales document management

Appian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5 ★

Read Reviews (211)
Analytics

3.93/5 ★

Read Reviews (368)
Custom Reports

3.88/5 ★

Read Reviews (547)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5 ★

Read Reviews (211)
Analytics

3.93/5 ★

Read Reviews (368)
Custom Reports

3.88/5 ★

Read Reviews (547)

Software Failure Risk Guidance

?

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Appian Named a Leader in Everest Group's Process Orchestration Products PEAK Matrix 2024 - The Eastern Progress Online

Appian is recognized as a leader in the Everest Group's Process Orchestration Products PEAK Matrix 2024.

10/12/2024 - source

Appian Recognised in 2024 InsurTech100 List - The Eastern Progress Online

Appian is recognized in the 2024 InsurTech100 list for its contributions to the insurance technology sector.

06/12/2024 - source

Appian Unveils AI-Powered Platform with Record-Breaking Process Automation Speed - StockTitan

Appian introduces an AI-powered platform that enhances process automation speed.

02/12/2024 - source

Appian Feeds

Appian Announces Third Quarter 2024 Financial Results - GlobeNewswire

Appian released its financial results for the third quarter of 2024.

06/11/2024 - source

Appian To Announce Third Quarter 2024 Financial Results on November 7, 2024 - Yahoo Finance

Appian will announce its third-quarter financial results for 2024 on November 7, 2024.

08/10/2024 - source

Appian Elects Carl "Boe" Hartman II to Board of Directors

Appian has elected Carl "Boe" Hartman II to its Board of Directors.

30/09/2024 - source

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO