Customer stories

Product Business Settings

Airship is popular in Retail, Media Production, and Entertainment industries and is widely used by Enterprise, Mid Market, and Small Business.

Integrations

Marketing Automation
Mobile Marketing
Lead Generation
Sales Intelligence

Airship Product Overview

Airship enhances mobile-first customer experiences across apps, web, and other platforms. It caters to industries like media, travel, sports, retail, finance, and telecom, providing tools to refine customer interactions. This platform is tailored for businesses prioritizing mobile engagement, offering a competitive edge with its focused approach. A unique feature is its comprehensive reach across diverse sectors, ensuring tailored solutions for specific industry needs.

How satisfied the customers are with Airship use-cases

Reviews

"We’re excited about being digital innovators. We’re expanding on that by testing beacons to better engage users and provide more contextual experiences with both push notifications and rich content in the message center." - Brian Ryerson
"Airship’s mobile engagement solution and backend support are strong — and there are great out-of-the-box capabilities. The quality of service is well worth the money." - Niklaus Gerber

Airship Customer Insights, Testimonials and Case Studies

How does Airship address your Engagement Management Challenges?

What Are the key features of Airship for Communication Management?

How does Airship facilitate Loyalty Management?

What benefits does Airship offer for Customer Case Management?

How efficiently Does Airship manage your Segmentation And Targeting?

What is Airship?

Airship is an enterprise SaaS platform that focuses on helping brands master the full lifecycle of mobile app experience (MAX) management. It helps app teams create incredible acquisition, onboarding, engagement, and retention experiences.

It helps to create and adapt native app experiences on their own with no ongoing developer support or app updates required. It creates and adapts powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved.

It also helps teams accomplish all the steps required to win them: migrate customers to the mobile app, activate them upon arrival, maximize account creation, reinforce the app’s value proposition, and incentivize high-value actions that lead to ongoing engagement and retention.

What is Airship used for?

Airship is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Loyalty Management .

What are the top features of Airship?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of Airship.

Who uses Airship?

Airship is used by Retail, Media Production and Entertainment among other industries.

What are Airship alternatives?

Attentive, Alpha Anywhere, Onesignal and Branch Linking Platform are popular alternatives for Airship.

Where is Airship located?

Airship is headquartered at 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US.

11 buyers and buying teams have used Cuspera to assess how well Airship solved their Mobile Marketing needs. Cuspera uses 1096 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
Airship testimonial

Brian Ryerson

Director of Digital Product Management,, United States Tennis Association

US Open
We’re excited about being digital innovators. We’re expanding on that by testing beacons to better engage users and provide more contextual experiences with both push notifications and rich content in the message center. Testimonial By Brian Ryerson
Airship testimonial

Niklaus Gerber

Product Manager for Apps

Neue Zurcher Zeitung
Airship’s mobile engagement solution and backend support are strong — and there are great out-of-the-box capabilities. The quality of service is well worth the money. Testimonial By Niklaus Gerber
Airship testimonial

Perry Lally

Senior Product Manager

Asda
Through the guidance of the account management team and technical support, we’ve been able to build this program that’s delivering so much revenue for the business and so much happiness for the customer. Testimonial By Perry Lally
CUSTOMERS TESTIMONIALS
Airship testimonial

Brian Ryerson

Director of Digital Product Management,, United States Tennis Association

US Open
We’re excited about being digital innovators. We’re expanding on that by testing beacons to better engage users and provide more contextual experiences with both push notifications and rich content in the message center. Testimonial By Brian Ryerson
Airship testimonial

Niklaus Gerber

Product Manager for Apps

Neue Zurcher Zeitung
Airship’s mobile engagement solution and backend support are strong — and there are great out-of-the-box capabilities. The quality of service is well worth the money. Testimonial By Niklaus Gerber
Airship testimonial

Perry Lally

Senior Product Manager

Asda
Through the guidance of the account management team and technical support, we’ve been able to build this program that’s delivering so much revenue for the business and so much happiness for the customer. Testimonial By Perry Lally
 

How KLM Optimizes Experiences for Conversion with Personalized Customer Journeys

KLM leverages Airship's platform to enhance customer experiences through personalized app onboarding, strategic retargeting, and proactive engagement strategies. By integrating Airship's solutions, K...LM achieves a 49% increase in Day 30 activation rates and a 91% lift in purchases through hyper-personalized experiences. These efforts focus on reducing churn and enhancing customer loyalty.

Read on →

Sally Beauty Holdings - Retail - Very Large

Airship helped Sally Beauty Holdings boost app opt-ins by 21% and app revenue by 12%. The company used Airship's customer experience platform to personalize mobile app journeys for Sally Beauty and C...osmoProf brands. They overcame resource and data challenges with a phased rollout and targeted messaging. Active users increased by up to 16.6% year-over-year. App revenue grew to 22% and 32% of total ecommerce revenue for Sally Beauty and CosmoProf, respectively.

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CIMB Singapore - Banking

Airship helped CIMB Singapore transform its CIMB Clicks app into a virtual branch. The bank used Airship’s in-app messaging, message center, and push notifications to deliver personalized content and... alerts. CIMB saw a 162% year-over-year increase in monthly active users and a 49% growth in app customers in two months. Engagement improved with 7% higher direct open rates and 82% higher opt-in rates for push notifications. App store ratings rose 2.8 times on Apple and 1.5 times on Google Play.

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ARTE - Media

Airship's Message Center helped ARTE boost content visibility and engagement. ARTE used the Message Center to showcase curated media features and reach their full app audience. They saw a 5% increase... in app sessions on Sundays in the first quarter. Direct engagement in the Message Center was 260% higher than with push campaigns. Editors could manage campaigns quickly, making the team more agile. The Message Center became a key part of ARTE's app experience.

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SXSW - Entertainment

Airship Mobile Wallet helped SXSW improve the guest pass experience at its annual festival. SXSW replaced physical wristbands with digital passes, making entry easier for attendees. This change led t...o a 25% increase in total credentials distributed. SXSW also saw a 54% decrease in credential costs. The solution made event operations smoother and supported sustainability goals.

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OPB - Media Production

Airship helped OPB reach more people with mobile and web notifications. OPB wanted to keep users engaged and show the value of its content. Using Airship, OPB saw a 78% long-term retention rate for w...eb notification subscribers. Notification open rates were 2.7 times higher than email. Airship notifications now drive 2% of OPB's total online traffic, surpassing Twitter.

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Why Your CRM Strategy Should Include Cozy Onboarding

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lightning

Peers used Airship for engagement management and communication management

Airship Competitors

Airship Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.78/5 ★

Read Reviews (23)
Custom Reports

4.48/5 ★

Read Reviews (183)
Analytics

4.42/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.78/5 ★

Read Reviews (23)
Custom Reports

4.48/5 ★

Read Reviews (183)
Analytics

4.42/5 ★

Read Reviews (54)

Airship Integrations

Airship integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.55/5 ★

Read Reviews (38)
Data Export

4.07/5 ★

Read Reviews (18)

Cordial Platform

4.31 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

MessageGears

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Flybuy

4.27 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Digitas

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Verisk Marketing Solutions

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mixrank

3.64 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Airship

People.Ai

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mindbody Software

3.98 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Drift

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Freshservice

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Airship

Overall Risk Meter

Low Medium High

Top Failure Risks for Airship

Airship News

Product
 

Shape the future of mobile-first customer experience: The Airship Pilot Program is now live

Airship has launched its Pilot Program, offering early access to innovative features like AI Campaign Assistants and conversational Journey mapping. This initiative allows users to influence product development and gain a competitive edge by testing new tools before general release.

Read more →
Product
 

AI-Powered Customer Experiences: How Airship Delivers Innovation You Can Trust

Airship leverages AI to enhance customer experiences, focusing on responsible AI practices. The platform uses Google Cloud's Vertex AI for advanced capabilities, ensuring data privacy and security. Airship's AI solutions automate marketing tasks, provide actionable insights, and continuously learn to improve efficiency and personalization. The company emphasizes transparency and human oversight in AI applications, aligning with evolving global regulations.

Read more →
Awards
 

Airship Named in 2025 Gartner® Magic Quadrant for Multichannel Marketing Hubs

Airship has been recognized for the first time in the 2025 Gartner Magic Quadrant for Multichannel Marketing Hubs. This acknowledgment highlights Airship's mobile-first expertise in creating seamless cross-channel customer experiences. The platform enables brands to optimize customer journeys across apps and websites, enhancing conversions and loyalty. Airship's inclusion in the Magic Quadrant validates its innovative approach to multichannel marketing.

Read more →
Product
 

Introducing Airship Agents: Your Partners in Continuous Goal Optimization

Airship has launched a suite of AI agents designed to optimize customer experiences through automation and personalization. These agents, including Scenes, Experimentation, Recommendations, and Accessibility AI, enable brands to create no-code app and web experiences, run growth experiments, scale performance, and ensure accessibility compliance. This innovation aims to enhance efficiency and drive business outcomes by connecting marketing efforts to customer interactions.

Read more →

Airship Profile

Company Name

Airship

Company Website

https://www.airship.com/

HQ Location

1225 W Burnside St, Suite 401, Portland, Oregon 97209, US

Employees

251-500

Social

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Financials

SERIES F