Awaken Translate Overview

Discover comprehensive insights into Awaken Translate, the leading Conversation Intelligence platform. Learn more about product features, capabilities and expert reviews based on 18 insights and explore use-cases showcasing how Awaken Translate enhances Helpdesk management and drives growth.

Here's the scoop on Awaken Translate! We've gathered over 18 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Awaken Translate, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Awaken Translate is right for your needs? Our Cuspera AI engine can evaluate how Awaken Translate fits your specific business needs, industry, and context. Get your personalized assessment report today.

Awaken Translate supports business activities such as:

  • Helpdesk Management

It can help manage these activities if you use Video for these needs.

Awaken Translate Reviews

11 buyers and buying teams have used Cuspera to assess how well Awaken Translate solved their Conversation Intelligence needs. Cuspera uses 18 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Use Cases

Peers recommend Helpdesk Management , as the business use cases that they have been most satisfied while using Awaken Translate.

See all use cases

Case Studies

COMPANY CASE STUDIES
Awaken Translate case study

STARS Vigilant Emergency Communications Centre
CASE STUDY STARS Vigilant Emergency Communications Centre

Awaken's dynamic scripting tool helped STARS Vigilant Emergency Communications Centre improve crisis response services. STARS needed a flexible solution to connect agents with external systems and capture essential emergency data. Awaken enabled direct integration with ArcGIS, FME Web Services, SQL... databases, and more. STARS handled 113,400 calls and supported 34 agents using the solution. The centre now delivers a more consistent and seamless customer journey.

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Awaken Translate case study

NHS Test & Trace (British Government)
CASE STUDY NHS Test & Trace (British Government)

Awaken Intelligent Agent helped NHS Test & Trace during the Covid-19 pandemic. The challenge was to onboard 20,000 new homeworking agents quickly and link multiple legacy systems. The solution provided real-time agent guidance and dynamic scripting, meeting strict government regulations. The platfo...rm enabled 241,000 script runs per day, supporting agents with no prior contact centre experience. This improved call handling and supported the UK's public health response.

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Awaken Translate case study

Aquarius
CASE STUDY Aquarius

Awaken Intelligent Agent helped Aquarius improve customer service. Aquarius needed to support remote agents and handle many customer queries. Awaken's solution let them create over 300 scripts daily and share customer data quickly. This made it easier to meet SLAs and resolve issues fast. Aquarius ...saw smoother operations and better customer support with Awaken.

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Based on peer insights

Cuspera recommends Awaken Translate for

Use Cases Helpdesk Management
Medium Video

IT and Other Capabilities

for Awaken Translate

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.97/5 ★

Read Reviews (1)
Data Import

2.94/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

2.97/5 ★

Read Reviews (1)
Data Import

2.94/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

2.97/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

2.97/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.32/5 ★

Read Reviews (3)
Custom Reports

3.17/5 ★

Read Reviews (2)
Analytics

3.17/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.32/5 ★

Read Reviews (3)
Custom Reports

3.17/5 ★

Read Reviews (2)
Analytics

3.17/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Awaken Translate

Top Failure Risks for Awaken Translate

Vendor Profile Details

Company Name

Awaken Intelligence Limited

Company Website

https://www.awaken.io/

HQ Location

68 Basepoint, The Havens, Ransomes Europark, Ipswich, IP3 9BF

Employees

11-50

Social

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