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BigCommerce: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: BigCommerce
Brand: BigCommerce
Rating: 4.46 (12164 reviews)

4.46 5

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(12164)

Ecommerce Solutions Through Open-Platform Flexibility | BigCommerce

AI Powered

BigCommerce Overview

BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

Use Cases

Customers recommend Products & Pricelist Management, Helpdesk Management, Social Media Management, as the business use cases that they have been most satisfied with while using BigCommerce.

Other use cases:

Communication Management
Advertisement
Engagement Management
Promotion Management
Content Management
Order Management
Training & Onboarding

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using BigCommerce.

Other priorities:

Enhance Customer Relationships
Improve Digital And Social Presence
Scale Best Practices
Enter New Markets Internationally Or Locally
Build Brand Awareness
Improve ROI
Grow Market Share
Launch New Products
Improve Brand Engagement
Improve Efficiency
Increase Customer Life Time Value
Improve Internal Communications
Improve Stakeholder Relations
Establish Thought Leadership
Improve Consistency
Manage Risk
Improve Visibility
Increase Average Basket Value

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BigCommerce Use-Cases and Business Priorities: Customer Satisfaction Data

BigCommerce works with different mediums / channels such as Chat. Promotions. Social Media etc.

BigCommerce's features include Templates, SEO, Widgets, etc. and BigCommerce support capabilities include Chat Support, Phone Support, AI Powered, etc. also BigCommerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"The key thing we’re getting from BigCommerce is the flexibility from its open APIs. It gives us the ability to build what we have with WordPress and extrapolate from it to do more innovative things that we probably wouldn’t be able to do with just a...n ordinary, more rigid platform." - Paul Green

BigCommerce, WooCommerce, Shopify, Shopify Plus, Ecwid, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BigCommerce

Top Industries

Retail
Manufacturing
Apparel & Fashion

Popular in

Small Business
Mid Market
Enterprise

BigCommerce is popular in Retail, Manufacturing, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on BigCommerce Use Cases

How does BigCommerce facilitate Products & Pricelist Management?

BigCommerce provides comprehensive product and pricelist management features. These features include product listing, inventory management, order processing, and integration with various marketplaces. The platform enables efficient management of product information and pricing across multiple channels. However, product listing search functionality and customization options in the product backend could be improved.

"...They allow you to be able to hide your product prices for users that are not logged into your store or have not yet created an account...." Peer review by Miles Brazitis, eCommerce Sales & Marketing Manager, Selini New York

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What solutions does BigCommerce provide for Helpdesk Management?

How can BigCommerce optimize your Communication Management Workflow?

BigCommerce facilitates communication with customers by enabling order confirmation and tracking emails, automated review requests, and direct messaging from orders. It also offers analytics tools for tracking social media engagement. The platform lacks a messaging system for customers to contact the site owner.

"...Published: April 2022. ..." Case Study MitoQ

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How efficiently Does BigCommerce manage your Advertisement?

BigCommerce offers advertising capabilities that include integrating with platforms such as Google Ads, Facebook Ads, and email marketing platforms. It also provides analytics to inform advertising spending and product updates. However, there are limitations such as the lack of scheduling features for blogs and ads.

"...The Facebook Ads extension makes it easy to dynamically create and post targeted ads from your BigCommerce product catalog...." How to sell e-commerce products on several platforms without getting overwhelmed

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76+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well BigCommerce solved their E-Commerce Platform needs. Cuspera uses 12164 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Paul Green Website and Ecommerce Manager Four Pillars Gin	The key thing we’re getting from BigCommerce is the flexibility from its open APIs. It gives us the ability to build what we have with WordPress and extrapolate from it to do more innovative things that we probably wouldn’t be able to do with just an ordinary, more rigid platform. Testimonial By Paul Green
Josie Natori Founder and CEO Natori	We now have this foundational, yet versatile platform, where we do not have to find all these other partners each time we want to do something new. BigCommerce has done the work for us vetting hundreds of apps that allow us to pick and choose what we want and have the confidence of knowing it will ...work with the platform. Testimonial By Josie Natori
Derrick Johnson Operations Manager The Beer Bat	An out-of-the-box experience to launch as soon as possible was key for us. A fast, reliable platform capable of supporting both B2B and B2C commerce was what we were looking for and found in BigCommerce. Testimonial By Derrick Johnson

CUSTOMERS	TESTIMONIALS
Paul Green Website and Ecommerce Manager Four Pillars Gin	The key thing we’re getting from BigCommerce is the flexibility from its open APIs. It gives us the ability to build what we have with WordPress and extrapolate from it to do more innovative things that we probably wouldn’t be able to do with just an ordinary, more rigid platform. Testimonial By Paul Green
Josie Natori Founder and CEO Natori	We now have this foundational, yet versatile platform, where we do not have to find all these other partners each time we want to do something new. BigCommerce has done the work for us vetting hundreds of apps that allow us to pick and choose what we want and have the confidence of knowing it will ...work with the platform. Testimonial By Josie Natori
Derrick Johnson Operations Manager The Beer Bat	An out-of-the-box experience to launch as soon as possible was key for us. A fast, reliable platform capable of supporting both B2B and B2C commerce was what we were looking for and found in BigCommerce. Testimonial By Derrick Johnson

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Saddleback Leather Company Consumer Goods	Consumer Goods	CASE STUDY Saddleback Leather Company Saddleback Leather Company increased online sales by 200% after implementing BigCommerce's eCommerce platform. Read More
Combat Corner Retail	Retail	CASE STUDY Combat Corner Customer, an online retailer, increased sales by 200% and reduced operational costs by 30% using BigCommerce. Read More
GourmetFuel Food & Beverages	Food & Beverages	Case Study GourmetFuel BigCommerce Gives GourmetFuel a Smorgasbord of Ecommerce Success Read More

Video

BigCommerce is enterprise ecommerce: simplified.

Frequently Asked Questions(FAQ)

for BigCommerce

What is BigCommerce?

BigCommerce is an e-Commerce platform offering differentiated Commerce experiences without compromising security, stability or scalability and helping optimize for business growth. The platform can be used in industries such as Apparel & Fashion, Food & Beverage, Automotive and more.

The Storefront Design features include a Page Builder Visual editor with drag-and-drop facility for creating, launching and editing websites that can be optimized for mobile devices. The Storefront Conversion features support creation of discount and promotion content, without the need for scripting, integration with payment gateways and digital wallets and customizable SEO-friendly URLs.

The Headless Commerce module includes many features for supporting brands that are more editorial and content focused, such as connecting with WordPress through its pre-built plugin. The platform helps provide flexibility to sell where customers are shopping by supporting integration with large marketplaces such as Amazon, eBay and others, in addition to integrations with Facebook, Instagram and other social media sites.

The platform supports multiple currencies and the front-end can be localized for any language.

What is BigCommerce used for?

BigCommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Products & Pricelist Management, Helpdesk Management and Social Media Management .