Bitrix24 Overview

Bitrix24 provides dozens of free tools for client management, tasks, projects, and customer support. Internal communications and e-commerce are also supported on this single platform.

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Bitrix24.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Sales Document Management
  • Content Management
  • Campaign Management
  • Call Recording
  • Meeting Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bitrix24.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Manage Risk
  • Scale Best Practices
  • Improve Stakeholder Relations
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Bitrix24 Use-Cases and Business Priorities: Customer Satisfaction Data

Bitrix24 works with different mediums / channels such as Offline. Video. E-Mail etc.

Bitrix24's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Bitrix24 support capabilities include Chat Support, Email Support, Phone Support, etc. also Bitrix24 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Bitrix helps me keep track of the multiple hundreds of calls and emails I send out cold every week, allowing me to keep the clients who are interested and warm up potential future clients...." Peer review by Dallas C, Composer

Bitrix24, Submittable, Lokalise, Miro, Simpplr, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bitrix24

Top Industries

  • Marketing and Advertising
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Bitrix24 is popular in Marketing And Advertising, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Bitrix24 Use Cases

What solutions does Bitrix24 provide for Collaboration?

What Are the key features of Bitrix24 for Communication Management?

How can Bitrix24 optimize your Workflow Management Workflow?

What Are the key features of Bitrix24 for Engagement Management?

What solutions does Bitrix24 provide for Contact List Management?

54+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Bitrix24 solved their Collaboration and Productivity needs. Cuspera uses 3926 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Information Technology and Services

CASE STUDY an IT company from South Africa

Bitrix24 helped an IT company from South Africa improve lead tracking. The company used Bitrix24 CRM to manage sales and clients. They used features like sales management, contact center, and analyti...cs. The solution made it easier to track leads and manage sales. The company found the platform helpful for their business needs.

Marketing and Advertising

CASE STUDY A marketing team

Bitrix24 helped a small digital marketing company manage client data more easily. The company switched from spreadsheets to Bitrix24 after outgrowing manual methods. They found the CRM and chat featu...res most helpful. The interface was initially confusing but became manageable over time. They started on the free plan and upgraded to the standard plan as their needs grew.

Information Technology and Services

CASE STUDY an IT company from India

Bitrix24 provided an on-premise Contact Center solution for an IT company from India. The company needed a way to manage sales and client communications. Bitrix24's Contact Center offered omnichannel... tools like live chat, WhatsApp, and telephony. The solution helped the company handle sales, support, and client interactions in one place. This improved their workflow and made communication easier.

Non-Profit Organization Management

CASE STUDY a South African NGO

Bitrix24 helped a South African NGO expand its reach and improve client accessibility. The NGO used Bitrix24 to manage sales, clients, and communications. The platform offered tools for CRM, collabor...ation, and automation. As a result, the NGO made it easier for clients to access their services and grew their impact.

Utilities

CASE STUDY an Italian solar panel company

Bitrix24 helped an Italian solar panel company streamline their workflows. The company used Bitrix24 CRM to manage sales and clients. They improved team collaboration with chat, video calls, and shar...ed documents. Automation features made their work faster and easier. The company now handles tasks and projects more efficiently.

Non-Profit Organization Management

CASE STUDY A non-profit organization in Greece

Bitrix24 helped a non-profit organization in Greece manage sales and clients. The organization used CRM, sales management, and contact center features. They improved teamwork with collaboration tools... and project management. Automation and analytics made their work easier. Mobile access let them manage tasks and sales on the go.

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Bitrix24 CoPilot

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Frequently Asked Questions(FAQ)

for Bitrix24

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication for small businesses. It is a united work space that handles many aspects of daily operations and tasks. It helps to improve internal communications, increase sales and revenue and acquire customers.

Bitrix24 is a free collaboration tool that helps to plan and execute the projects on time with a low-cost CRM packed with client management, customer support, and marketing automation features. It helps to communicate with the clients in real-time via live chat, email, phone, social network, or messenger. It also creates free sites, landing pages, and online stores that are automatically integrated with the free CRM and marketing automation tools.

Some of its features are secure document management, advanced project planning, resource management, and progress tracking, sales funnel automation, customer engagement tools for Facebook, Messenger, Instagram, Skype, Telegram, Viber, and other popular messengers and social networks, and much more.

What is Bitrix24 used for?

Bitrix24 is a Collaboration and Productivity Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Communication Management and Workflow Management .

What are the top features of Bitrix24?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Bitrix24.

Who uses Bitrix24?

Bitrix24 is used by Marketing And Advertising, Computer Software and Information Technology And Services among other industries.

What are Bitrix24 alternatives?

Submittable, Lokalise, Miro and Simpplr are popular alternatives for Bitrix24.

Where is Bitrix24 located?

Bitrix24 is headquartered at 901 N. Pitt St, Suite 325, Alexandria, Virginia US.
lightning

Peers used Bitrix24 for collaboration and communication management

Bitrix24 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (48)
Custom Reports

4.08/5 ★

Read Reviews (449)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (48)
Custom Reports

4.08/5 ★

Read Reviews (449)

Software Failure Risk Guidance

?

for Bitrix24

Overall Risk Meter

Low Medium High

Top Failure Risks for Bitrix24

Bitrix24 News

Product

Bitrix24 Launches Next-Generation HR Automation Tool to Transform Workforce Management

Bitrix24 has released an upgraded HR automation tool aimed at streamlining workforce management for businesses. The new solution automates key HR processes such as recruitment, onboarding, vacation requests, attendance, and performance evaluation. Designed for hybrid and remote workforces, the tool reduces administrative workload and enhances productivity, supporting over 12 million Bitrix24 users globally.

Bitrix24 Supernova Release: Igniting Exponential Growth with Increased Efficiency and Productivity

Bitrix24 is comprehensive platform that offers a suite of tools designed to enhance collaboration, manage tasks, and automate workflows. In this ...

Bitrix24 Profile

Company Name

Bitrix24

Company Website

https://www.bitrix24.com/

HQ Location

901 N. Pitt St, Suite 325, Alexandria, Virginia US

Employees

51-100

Social

Financials

PRIVATE