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BMC Helix ITSM: Reviews, Testimonials and Expert Opinions
(1687)BMC Helix ITSM Capabilities - BMC Software
Top 25 BMC Helix ITSM Alternatives
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
DeskXpand
Helpdesk management software is just the perfect ticketing tool
DeskXpand is a sturdy and flexible program that can scale to match an organization’s needs. DeskXpand has everything needed to communicate effectively with the customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. ...
It enables to provide great experiences to the customers and helps to simplify the support. Solve customer queries and issues by acknowledging the incoming tickets. Analyze the areas of improvement for better customer service and enables team collaboration to resolve the customer quires quickly.
DeskXpand Features include effortless ticket management, engaging with customers across all channels, built-in-automation functionalities, enabling effective communication within the team to resolve issues together, proactive solutions to simple problems, analyzing insights, email helpdesk and more.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Sparkcentral
Customers service that fits their lifestyle
Sparkcentral offers a SaaS platform for digital customer service to listen, support, and engage with the customers on channels they love. It provides a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. It helps to establish thought leadership, enhance customer relationships and acquire customers. ...
Sparkcentral is a single platform with an Automated Message Distribution (AMD) engine that supports high-growth message volumes like the Automated Call Distribution (ACD). It integrates seamlessly into the enterprise contact center and also features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields the highest agent productivity and best customer experience.
Some of its features include managing all channels with one universal queue, move social conversations from public to private, bridge IVR and voice to messaging channels, take live chat to messaging during out-of-office hours and plenty more.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a robust choice for large enterprises and government sectors, excelling in helpdesk management and social media engagement. It offers extensive customization and seamless integration which benefits industries with diverse needs. BMC Helix ITSM is more commonly adopted by smaller businesses needing effective helpdesk management and workflow solutions. It emphasizes compliance and offers strong integration capabilities, making it appealing for industries like telecommunications and education. ...
UVdesk
Helpdesk System - uvdesk.com
UVdesk and BMC Helix ITSM are both help desk solutions with distinct focuses. UVdesk emphasizes enhancing customer relationships and brand engagement, with features like integration and custom reports aiding in these goals. It primarily serves retail and computer security industries. BMC Helix ITSM offers strong workflow and knowledge management capabilities, aiming to improve efficiency and scale best practices, with deep integration capabilities appealing to IT and telecom sectors. Both offer robust vendor support and are suited to different organizational needs and scales. ...
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk and BMC Helix ITSM both offer solutions for help desk management but cater to different user needs and industries. HappyFox emphasizes enhancing customer relationships with features like customer feedback and communication management, primarily serving large enterprises in IT and education sectors. In contrast, BMC Helix ITSM focuses on scaling best practices and improving efficiency, with strong integration capabilities, popular among small to mid-sized businesses in IT and telecommunications. ...
Deskero Helpdesk
Deskero: Help desk software and support ticket system
Deskero Helpdesk and BMC Helix ITSM are both robust help desk solutions with distinct features. Deskero Helpdesk is geared towards social media engagement and integration, making it suitable for enterprises seeking to enhance customer relationships through digital channels. BMC Helix ITSM excels in workflow and best practice management, fitting businesses focused on internal process efficiencies. Both offer wide support options, with Deskero favoring large enterprises and BMC Helix ITSM being more popular with smaller businesses. ...
Zingtree
Create Interactive Decision Trees with Zingtree
When evaluating Zingtree and BMC Helix ITSM, both products cater to diverse help desk needs but exhibit distinct strengths. Zingtree emphasizes customer support and communication capabilities, appealing to enterprise and retail sectors, with continuous vendor support. Meanwhile, BMC Helix ITSM emphasizes a structured environment with robust integration and custom reporting, attracting a wide range of industries including information technology and education, complemented by extensive vendor support options. ...
IncidentMonitor
IncidentMonitor™: SERVICE MANAGEMENT FRAMEWORK....
IncidentMonitor provides a good platform for businesses focusing on workflow management and knowledge sharing, benefitting small to enterprise-sized organizations in the IT sector. BMC Helix ITSM is a comprehensive solution for a variety of industries, offering robust helpdesk management and scalability for organizations ranging from small businesses to large enterprises. ...
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit Helpdesk and BMC Helix ITSM both offer robust helpdesk solutions but cater to different needs. Jitbit Helpdesk is ideal for enterprises with a focus on streamlined communication and integration, offering extensive vendor support. BMC Helix ITSM excels in managing workflows and compliance, with strong analytics and data handling, appealing to IT and telecommunications sectors. Both are suitable for diverse segments, but Jitbit leans towards larger enterprises while BMC is preferred by small to mid-market businesses. ...
OTRS
Ticket System and Helpdesk Software | OTRS
OTRS and BMC Helix ITSM cater to the helpdesk category with distinct strengths. OTRS focuses on enhancing customer relationships and features strong security and privacy options, making it popular in IT and services. BMC Helix ITSM excels in workflow management and integration, appealing to a broader range, including telecommunications and education sectors. Both offer 24/7 support, with mid-large enterprises favoring BMC Helix for its greater ease of migration and comprehensive custom reporting. ...
OneDesk
Project Management and Helpdesk Software
OneDesk is helpdesk and project management software as a service on a single platform.
SysAid
ITSM, Service Desk & Help Desk Software with ...
BMC Helix ITSM and SysAid serve the Help Desk category with distinctive strengths. BMC Helix ITSM excels in integration and migration with broad compatibility. SysAid stands out with robust helpdesk management and comprehensive data handling. Both products offer extensive vendor support, catering to diverse industries, including IT and education. However, BMC Helix is preferred by smaller enterprises, while SysAid is favored by larger organizations, demonstrating their alignment with different business scales. ...
