Brand24: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Brand24
Brand: Brand24
Rating: 4.6 (2726 reviews)

4.6 5

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(2726)

Brand24 - Social Media Monitoring Tool

Brand24 Overview

Brand24 is the #1 AI social listening tool providing instant access to mentions and insights across various platforms. Social media, news, blogs, videos, forums, podcasts, and reviews are monitored.

Use Cases

Customers recommend Social Media Management, Tracking & Monitoring Communications, Engagement Management, as the business use cases that they have been most satisfied with while using Brand24.

Other use cases:

Helpdesk Management
Sending & Publishing Communications
Public Relations
Campaign Management
Lead Tracking
Influencer Marketing
Generation Of New Leads

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Business Priorities

Acquire Customers and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Brand24.

Other priorities:

Improve Brand Engagement
Improve Digital And Social Presence
Increase Sales & Revenue
Enhance Customer Relationships
Improve ROI
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Internal Communications
Launch New Products
Scale Best Practices
Establish Thought Leadership

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Brand24 Use-Cases and Business Priorities: Customer Satisfaction Data

Brand24 works with different mediums / channels such as Social Media.

Brand24's features include Alerts: Popups & Notifications, Dashboard, Personalization, etc. and Brand24 support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Brand24 analytics capabilities include Analytics, and Custom Reports.

Reviews

"While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring - we simply took a look at markets where were pres...ent" - Krzysiek Radoszewski

Brand24, Awario, Keyhole, synthesio, SOCi, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Brand24

Top Industries

Marketing and Advertising
Internet
Computer Software

Popular in

Small Business
Mid Market
Enterprise

Brand24 is popular in Marketing And Advertising, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Brand24 Use Cases

What benefits does Brand24 offer for Social Media Management?

The tool effectively tracks social media mentions across a wide range of platforms. It provides valuable insights through comprehensive analytics, reporting, and alerts. The tool's effectiveness is limited by occasional missing Facebook data due to platform restrictions.

"...Categories: Social Media Monitoring , Social Media Analytics , Social Media Customer Service...." Peer review

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What makes Brand24 ideal for Tracking & Monitoring Communications?

What solutions does Brand24 provide for Engagement Management?

Brand24 enables companies to monitor online conversations, identify key influencers, and engage with customers and potential customers. It facilitates timely responses to mentions, positive comments, and negative feedback, allowing for effective customer service. Brand24's engagement capabilities are limited by a lack of features for direct interaction with identified individuals.

"...It's a great way to engage with others on social media and to know when my name or brand is mentioned on other blogs or in the news...." Peer review by Lisa S., Content Manager, Hospital & Health Care

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Why is Brand24 the best choice for Helpdesk Management?

37+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well Brand24 solved their Social Media Marketing needs. Cuspera uses 2726 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Krzysiek Radoszewski Marketing Lead, Central & Eastern Europe Uber	While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring - we simply took a look at markets where were present Testimonial By Krzysiek Radoszewski

CUSTOMERS	TESTIMONIALS
Krzysiek Radoszewski Marketing Lead, Central & Eastern Europe Uber	While working on the new app, we were interested how our users were using the older version, and how they would like to do it in the ideal world. To find out, we used Brand24 social media monitoring - we simply took a look at markets where were present Testimonial By Krzysiek Radoszewski

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Omnisend	NA	CASE STUDY Omnisend "Gained Real-Time Insights Into Customer Feedback And Social Media Mentions, Resulting In A 26% Increase In Customer Satisfaction."; Read More
Dealavo	NA	Case Study Dealavo Dealavo Achieved A 20% Increase In Customer Satisfaction By Using Brand24 To Gather And Analyze Customer And Reader Feedback. Read More
Cryptiony	NA	Case Study Cryptiony TCryptiony Achieved A 21% Increase In Brand Awareness And Gained Valuable Insights Into Customer Preferences And Behavior Through Brand24'S Monitoring And Analytics Tools. Read More

Video

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Frequently Asked Questions(FAQ)

for Brand24

What is Brand24?

Brand24 is media monitoring tool that helps to access brand mentions across social media platforms. This is suited for brands and businesses alike to protect and improve online reputation.

This platform helps to improve customer satisfaction, measure and analyze marketing/PR efforts, track hashtag to find influencers. It provides customer insights, customer engagement, sales opportunities detection in social media, protect brand image, track marketing progress, measure effectiveness, analyze competition, slack integration and is available as mobile app.

It also features mentions feeds and analytics, identify sudden change in discussion volume to spot problematic issues, identify industry influencers, sentiment analysis to better understand customer attitudes, customized alerts, data exporting and filtering.

What is Brand24 used for?

Brand24 is a Social Media Marketing Software mainly used by its customers to Acquire Customers and Build Brand Awareness by Social Media Management, Tracking & Monitoring Communications and Engagement Management .