Calabrio ONE Overview
Calabrio ONE is an AI-driven contact center workforce optimization suite that leverages customer interaction data to uncover insights. Organizations choose it for comprehensive analytics and seamless integration.
Use Cases
Customers recommend Call Recording, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using Calabrio ONE.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Calabrio ONE.
Calabrio ONE Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio ONE works with different mediums / channels such as Phone Calls.
Calabrio ONE's features include Recording, Dashboard, Live Monitoring, etc. and Calabrio ONE support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Calabrio ONE analytics capabilities include Analytics, and Custom Reports.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
Peer review evidence (same sources as the product rating summary)
"...We have the ability to access live calls, recorded calls and evaluate based on the duration of calls...." Peer review by Beth Bax, Assistant Director of Quality Assurance, Grand Canyon University
"...We've been able to drive CX metric improvements using out of the box dashboards, as well as implemented new tools that drive better employee engagement...." Peer review by Nicole P, Customer Experience Manager
"...Calabrio has concentrated on making it s user interface easy to use for forecasting and scheduling, I feel this has had an impact on the more in-depth functionality require when planning a multi channel / skill call centre...." Peer review by Administrator
Calabrio ONE, VICIdial, Vocalcom, CallTools, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio ONE
Top Industries
- Education
- Hospital & Health Care
- Government Administration
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Calabrio ONE is popular in Education, Hospital & Health Care, and Government Administration and is widely used by Enterprise, Large Enterprise, and Mid Market.
Calabrio ONE Customer wins, Customer success stories, Case studies
What makes Calabrio ONE ideal for Call Recording?
How does Calabrio ONE address your Engagement Management Challenges?
What benefits does Calabrio ONE offer for Forecasting?
How can Calabrio ONE optimize your Helpdesk Management Workflow?
23 buyers and buying teams have used Cuspera to assess how well Calabrio ONE solved their Contact Center Software needs. Cuspera uses 896 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
The New Calabrio ONE
Frequently Asked Questions(FAQ)
for Calabrio ONE
What is Calabrio ONE?
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business.
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
What is Calabrio ONE used for?
What are the top features of Calabrio ONE?
Who uses Calabrio ONE?
What are Calabrio ONE alternatives?
Where is Calabrio ONE located?
Peers used Calabrio ONE for call recording and engagement management
Calabrio ONE Competitors
Calabrio ONE Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (65) |
| Custom Reports | Read Reviews (112) |
Software Failure Risk Guidance
?for Calabrio ONE
Overall Risk Meter
Top Failure Risks for Calabrio ONE
Calabrio, Inc News
Corporate Name Announced for Combined Verint-Calabrio Organization ...
Verint and Calabrio have announced that their combined organization will operate under the Verint name. While the corporate name changes, Calabrio's product line will remain part of Verint's portfolio, enhancing the Verint CX Automation Platform with Calabrio's workforce engagement solutions. This integration aims to deliver superior customer experiences through increased automation and intelligence.
Verint Names Combined Verint-Calabrio Organization
Verint has rebranded the merged Verint-Calabrio organization under the Verint name, while retaining the Calabrio product line. This strategic move aims to unify operations and enhance customer experience automation. The integration leverages Verint's global reach and Calabrio's workforce engagement solutions, expanding data and AI capabilities to deliver improved customer service and automation.
Verint and Calabrio unite under single branding, Calabrio product names ...
Verint and Calabrio have consolidated their branding, with Calabrio product names being integrated under a unified brand identity. This strategic move aims to streamline their market presence and enhance brand recognition.
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, No Matter How the Stack Changes - iTWire
Calabrio has launched Omni Agent Intelligence, a new feature within Calabrio ONE, designed to unify quality and performance metrics across human and AI agents. This vendor-agnostic intelligence layer provides a single view of agent performance, supporting various platforms like CCaaS, CRM, and ITSM. It aims to improve customer experience by integrating AI and human agent data, enabling better decision-making and operational efficiency.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
