Calabrio Call Recording Overview
Calabrio call recording software captures every call, providing deeper interaction insights. It enhances contact center performance and improves customer experience.
Use Cases
Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Call Recording.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Calabrio Call Recording.
Calabrio Call Recording Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Call Recording works with different mediums / channels such as Phone Calls. Offline. and Point Of Sale.
Calabrio Call Recording's features include Recording, Alerts: Popups & Notifications, and Ticketing. and Calabrio Call Recording support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Calabrio Call Recording analytics capabilities include Custom Reports, and Analytics.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done." - Beth Bax
Calabrio Call Recording, Callstats.io, Bigcontacts CRM, Talkdesk, Freshdesk Contact Center, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Call Recording
Top Industries
- Insurance
- Utilities
- Financial Services
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Calabrio Call Recording is popular in Insurance, Utilities, and Financial Services and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Calabrio Call Recording Use Cases
How can Calabrio Call Recording enhance your Call Recording process?
How does Calabrio Call Recording address your Engagement Management Challenges?
What makes Calabrio Call Recording ideal for Contact List Management?
What benefits does Calabrio Call Recording offer for Helpdesk Management?
How can Calabrio Call Recording enhance your Tracking & Monitoring Communications process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Call Recording solved their Conversation Intelligence needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Video
Calabrio Call Recording Integration with 2Ring Gadgets for Cisco Finesse
Peers used Calabrio Call Recording for call recording and engagement management
Calabrio Call Recording Competitors
Calabrio Call Recording Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Calabrio Call Recording
Overall Risk Meter
Top Failure Risks for Calabrio Call Recording
Calabrio News
Calabrio Aims to Improve Patient Care, Accessibility and Equity With AI-Driven Solution for Healthcare - Business Wire
Calabrio introduces an AI-driven solution to enhance patient care, accessibility, and equity in healthcare.
Calabrio and Five9 Join Forces to Modernize Contact Center Operations - Business Wire
Calabrio teams up with Five9 to improve and update contact center operations.
Calabrio ONE is WFM & Contact Centre Software Leader
Contact centre software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports - Calabrio ONE.
Calabrio Feeds
Calabrio Continues to Accelerate AI Innovation with Acquisition of ...
Calabrio has acquired Echo AI to enhance its AI innovation, focusing on workforce optimization and customer experience solutions through its cloud-based platform, Calabrio ONE.
How Calabrios Acquisition of Wysdom Boosted Customer Success - No Jitter
Calabrio's acquisition of Wysdom enhances customer success by integrating new technology and expertise to improve customer interactions and service.
Calabrio Announces the Appointment of Dave Rhodes as Chief Executive Officer - Directors Club News
Calabrio has appointed Dave Rhodes as its new Chief Executive Officer.
Calabrio Profile
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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