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CallJourney: Reviews, Testimonials and Expert Opinions
(565)CallJourney | AI Powered Conversation Analytics Solution
Top 31 CallJourney Alternatives
Firefiles.ai
A central place for all the voice conversations
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow. ...
It helps with note-taking, easily shares recaps and transcripts, and also tunes in to what the customers, candidates and team are saying. It automates the workflows, simplify’s coaching by commenting on important calls, and reduces the need for repeat meetings increasing the speed of work.
Some of its features include capturing voice conversations anywhere needed, accurate transcription quality, smart search capabilities, integration with all the workflows and so on.
Salesken
AI Sales Assistant to Navigate Every Sales Conversation
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue. ...
Salesken conquers every lead and attains the targets and leads a team of champions including features like knowing the pipeline based on the customer's spoken intent, diagnostics of what’s working in the playbook, and what’s not, and dashboards to measure sales reps and teams’ effectiveness.
Wingman
Conversation intelligence for fast-growing sales teams
Wingman is a Conversational Platform that makes sales conversations smarter and better for sales and revenue teams. It helps fast-growing teams ramp up at light speed, exceed targets consistently, ...
It improves sales coaching with conversation intelligence, improves sales pipeline visibility, provides full visibility into the sales pipeline and helps the team to close deals with confidence. It also helps to analyze sales calls at scale, understand the voice of the customer and identify top winning tracks.
Wingman features include automatically record, transcribe and analyze every sales call, close deals faster with real-time sales coaching and cues, automatically analyze sales calls gaining the insights required to push the team to excellence, review the impact of call dynamics on deal closing and more.
Jiminny
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow. ...
It features easy coaching, team collaboration, enhanced productivity, better customer relationships and communication tools.
It provides communication tools like Video Conferencing, Dialer & SMS. It also features searchable library of sales activity, transcribing calls and specific search of moments in the call. It allows CRM integration, playlists creation, call coaching, ‘follow’ feature and sharing knowledge of the sales floor. It also allows to highlight important parts of a call with snip-it and share with team mates.
Chorus by ZoomInfo
Conversation Intelligence Platform for Sales to drive team performance
Chorus by ZoomInfo is the leading Conversation Intelligence platform for sales teams (reps and managers both use Chorus). Organizations can unlock the insights that help your team close more ...
Chorus joins the online calls and records them. It uses AI to transcribe the calls and point out key moments for upsell, and cross-sell. It also allows you to search by keywords like pricing, competitor names, etc.
CallRail
Tracking and analytics for phone calls and web forms
CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention. ...
The product tracks any type of marketing campaign, from paid search to organic search to radio advertisements and print campaigns, including PPC keywords. It provides users with a single source of truth for analysing the marketing ROI. The solution features call routing, scheduling, round-robin queues for sales teams, keyword spotting and call transcription.
CallRail is a marketing attribution and conversation intelligence software powered with machine learning (ML) capabilities. The ML algorithms score the call as good leads or bad leads, thus measuring the quality of the conversations and giving the user an opportunity to refine the marketing strategy and turn more leads into customers.
Gong
Revenue Intelligence Platform to coach sales reps
Gong is a revenue intelligence platform that sales managers use to coach their sales reps. It gives sales managers direct visibility into sales conversations to help them get direct feedback on ...
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
Verint Speech Analytics
Speech Analytics | Voice of the Customer (VoC) | Verint
Verint Speech Analytics is a Contact Center Software that enables to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. It helps to lower costs and improve CX. ...
Verint Speech Analytics automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. It enhances contact center performance with insights to reduce agent handle time and repeat calls, discover customer insights regarding satisfaction, business issues, competitive intelligence and marketing campaigns, reduce churn, predicting at-risk customers, improve quality monitoring, and provide targeted coaching to agents by analyzing their relative performance.
Gong
Revenue Intelligence Platform to coach sales reps
Gong and CallJourney both belong to the Conversation Intelligence category, designed to optimize communication processes. Gong focuses on sales call management and boosting sales effectiveness for mid to large enterprises in tech-driven industries. CallJourney emphasizes customer feedback and engagement, aiming to enhance customer relationships and improve brand engagement. Businesses seeking robust sales process tools may lean towards Gong, while those interested in customer relationship management might prefer CallJourney. ...
Chorus by ZoomInfo
Conversation Intelligence Platform for Sales to drive team performance
Chorus by ZoomInfo is tailored for enhancing sales processes through robust analytics and training, appealing to enterprises in technology sectors, while CallJourney focuses on customer experience improvement with tools for managing feedback and engagement, though its industry reach is less defined. ...
CallRail
Tracking and analytics for phone calls and web forms
CallRail and CallJourney deliver conversation intelligence with distinct focuses. CallRail primarily aids marketing and sales teams with capabilities like call management and analytics. It supports large enterprises across various industries, offering robust features and strong vendor support options. CallJourney, however, gears towards customer feedback management, enhancing brand engagement with limited usage in undefined segments. Both offer unique capabilities but cater to different business needs and scales. ...
Wingman
Conversation intelligence for fast-growing sales teams
Wingman excels in sales and revenue optimization for enterprise customers, offering robust support and industry-targeted features. CallJourney provides extensive feedback and engagement analysis, ideal for businesses focused on ROI and customer relationship management, with basic support options and undefined customer segments. ...
Salesken
AI Sales Assistant to Navigate Every Sales Conversation
CallJourney and Salesken are both Conversation Intelligence tools, but they cater to distinct needs. CallJourney emphasizes customer feedback management and improvement of ROI. Salesken focuses on enhancing sales call performance and operational efficiency. While CallJourney offers extensive analytics and compliance features, Salesken provides advanced AI-powered analytics and data import/export capabilities. Both provide robust support, but Salesken leans towards enterprise solutions, especially in sectors like education and IT. Businesses should choose based on their specific operational focus and industry context. ...
Jiminny
A revenue intelligence platform and collaboration software for remote sales teams
When comparing Jiminny and CallJourney within the realm of Conversation Intelligence, Jiminny stands out for enterprises with its focus on coaching, sales call management, and integration features, emphasizing revenue increase and customer acquisition. Meanwhile, CallJourney appeals to businesses seeking enhanced ROI and customer relationships, offering robust analytics and customer feedback management capabilities. Jiminny's support options are broader, while CallJourney offers focused 24/7 service, reflecting their distinct user bases and operational fits. ...
Firefiles.ai
A central place for all the voice conversations
Firefiles.ai excels in providing comprehensive solutions for enterprises, particularly in sales call management and customer relationship enhancement, with strong support and integration features. CallJourney, on the other hand, focuses on customer feedback and engagement management, with an emphasis on analytics and fostering customer relationships. Both products have robust support systems, but Firefiles.ai's capabilities and goal alignment are more suited for enterprises in Marketing, Advertising, and Computer Software, while CallJourney remains more undefined in its industry specificity. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
VoiceOps
AI coaching and training platform for call centers
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time. ...
VoiceOps’ Custom behaviours feature provides for a dashboard view to track if call behaviours and sales processes were being followed and if coaching was bringing the desired change in trend. The behaviours and Sales processes to be followed can be defined earlier to VoiceOps for getting it calibrated into the system for creating the dashboard.
Coaching is enabled any time through any of the methods such as over a quick note, a group session or a formal 1-1. Comments and feedback is enabled to be made in real-time. Coaching metrics and reports are built into the system to be available on a regular basis for tracking the progress towards coaching and team goals.
Allego Conversation Intelligence
Find where sellers win to scale up success and revenue.
Allego Conversation Intelligence is an AI-powered sales coaching software designed to help both sales representatives and sales managers improve performance and revenue. The tool records all the calls, supports playback, and transcriptions, and scores the performance against the best practices in the organization. ...
Backed with machine learning technology, the software offers coachable insight, coaching and personalized feedback, conversation analysis, and the ability to track progress. With individual and aggregated analysis of all the sales calls, the tool provides a comprehensive view of best practices that can be leveraged by all the sales reps across the floor.
The software uses machine learning and AI-based technology to unblock the business intelligence locked in conversations. It facilitates optimization and improvement in the ability of the sales rep to close deals by analyzing and gathering relevant insights from calls, demos and meetings.
Voyc
Speech Analytics QM Solution
Voyc is a Call center Software that monitors 100% of contact center interactions with speech analytics AI, identifies complaints and vulnerable customers and improves agent performance. It ensures all the customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate. ...
Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, as well as create operational capacity to focus on business improvements that drive positive customer outcomes. Promising quick implementation, ease-of-use, and bank-grade security, Voyc revolutionizes the quality assurance processes.
Some of its features include boost operational efficiency, optimizes the process of risk management to ensure fair customer outcomes while protecting reputation, improve customer experience, drive more sales, and so on.
Calabrio Analytics
Speech, Text, Desktop Analytics for Contact Center
Calabrio Analytics is an Advanced Omnichannel Analytics that uses AI to drive better and faster predictive models from customer interactions. It helps to scale best practices, improve efficiency, and increase sales and revenue. ...
Calabrio Analytics elevates the customer experience by identifying customer friction points by monitoring interaction trends, anticipate customer needs, and resolve issues faster by delivering more personalized interactions with predictive analytics tools. It connects advanced speech analytics and text analytics tools across every channel and drives consistent, omnichannel customer experiences.
Some of its features include transform structured and unstructured information into highly usable data and use it to drive better decision-making across the organization, discover opportunities to increase employee engagement, improve agent performance and enhance the customer experience, recognize the insights that can help increase revenue, optimize efficiency, improve customer satisfaction and validate compliance activity in the contact center and enable truly customer-centric business strategies.
enthu.ai
Conversation intelligence platform Voice AI capabilities for sales teams & contact centers
Enthu.ai is a conversation intelligence software that helps to improve contact center performance without listening to even a single call. It helps to drive meaningful intelligence from customer conversations for the team to perform better. It increases conversion rate and QA efficiency, improvement in CSAT, and faster agent onboarding. ...
Enthu.ai captures insights from each customer interaction, identifies the KPIs and behaviors, defines custom scripts, keywords, instances and moments, and equips managers to identify what drives better-calling performance. It helps businesses to improve contact center performance and agent performance with call analytics. Moreover, it enables to improve teams sales skills, manage contact center compliances, and train and coach calling teams.
Some of its features include top-rated accuracy, 100% coverage, detailed call review, agent wise analysis, custom call moments, custom teams management, PII redaction, IP whitelisting, speaker labels, and more.
Callminer Eureka Redact
Sensitive Data & Call Redaction Software | CallMiner
Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI. ...
Eureka Redact provides the ability to safely store and share audio and transcription data for agent coaching, customer experience analysis, and compliance by eliminating credit card data, social security numbers, and more from voice and multichannel interactions. It ensures regulatory compliance, reduce legal exposure and risk, and encourages secure sharing.
Some of its features include curated redaction algorithms to identify and remove sensitive PCI/ PII numeric data, supports exclusion of non-sensitive number data, certified compliance for PCI DSS 3.0 with benefits for other privacy guidelines, multi-lingual, and ensures the ability to adapt to changing needs.
Callminer Eureka Alert
Speech Analytics Alerts for Real-Time Coaching
Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight. ...
Callminer Eureka Alert delivers real-time direction to contact center agents and supervisors with an eye on driving specific outcomes during a call or alerting management to issues. It leverages the Eureka platform’s data processing engine and is an API-based module that can integrate with existing agent desktops, CRM platforms, and other live monitoring applications. It also monitors the full stream of transcription and uses contextual memory to evaluate the progression of the call based on user-defined trigger events.
Key features include advanced natural language processing (NLP) and machine learning techniques are combined with highly accurate large vocabulary speech recognition (LVCSR) technology used to transform source audio streams into human-readable full-text transcripts in real-time, real-time monitoring technology scans the live stream of audio transcriptions to rapidly identify events, Numeric-based PCI/PII data such as credit card numbers are identified in audio streams as they are being transcribed and are securely redacted both from the text transcripts and source audio files, and more.
ABSTRAKT
Real-Time Conversational Intelligence, Improving Call Outcomes
ABSTRAKT is a Conversational Intelligence that helps to increase first call resolution and decrease handle time. It is a real-time alternative to reactive call recording analytics and works alongside any video conferencing or dialing/VoIP provider without any integrations. It maximizes workspace as needed and also helps reps and agents to switch between systems with zero interruptions. ...
It’s a Natural Language Processing and Automated Speech Recognition delivering real-time Conversation Coaching. It finds answers to key questions and quickly identifies how prospects responded, identifies what is missed, without having to read the whole transcript or listen to the call, select specific frameworks reps deployed by use case, monitor progress over time, and many more.
