Callminer Eureka Alert Overview

CallMiner-Eureka-Alert provides real-time guidance to agents. Customer behaviors are analyzed to improve interaction outcomes.

Use Cases

Customers recommend Coaching, Engagement Management, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Alert.

Other use cases:

  • Lead Management
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
  • Competitive Intelligence
  • Sales Call Management
  • Upselling
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Alert.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Alert Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Alert works with different mediums / channels such as Phone Calls. and E-Mail.

Callminer Eureka Alert's features include Alerts: Popups & Notifications. and Callminer Eureka Alert support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Callminer Eureka Alert analytics capabilities include Analytics, and Custom Reports.

Reviews

"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie

Callminer Eureka Alert, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Alert

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Health, Wellness and Fitness

Popular in

Callminer Eureka Alert is popular in Non-Profit Organization Management, Consumer Services, and Health, Wellness And Fitness and is widely used by

Comprehensive Insights on Callminer Eureka Alert Use Cases

What Are the key features of Callminer Eureka Alert for Coaching?

What solutions does Callminer Eureka Alert provide for Engagement Management?

Why is Callminer Eureka Alert the best choice for Contract Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Alert solved their Conversation Intelligence needs. Cuspera uses 109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Alert testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Alert testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Alert testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS
Callminer Eureka Alert testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Alert testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Alert testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Case Studies

Hospitality

CASE STUDY Holiday Inn Club Vacations

Holiday Inn Club Vacations used CallMiner to improve compliance and call monitoring. They achieved a 4x ROI in the first year. One person now handles 100% of call monitoring. They can identify trends... and respond to customer needs better.

CASE STUDY SiriusXM

SiriusXM uses CallMiner to improve customer satisfaction. They gain insights from customer interactions. This helps in direct marketing and customer care. SiriusXM has 1,001 to 5,000 employees.

Information Technology and Services

CASE STUDY Radial

Radial, a global leader in omnichannel commerce, achieved a 20% increase in customer satisfaction and a 10% reduction in average handle time using CallMiner's AI-powered call analytics platform.

Information Technology and Services

CASE STUDY BPO Division of NTT

CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a leader in networks, data centers, cloud, and managed services. The company used CallMiner to boo...st contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.

CASE STUDY Radial

Radial used CallMiner to improve customer and employee experience. They replaced surveys with CallMiner to analyze 100% of interactions. This helped them find areas to improve. They used insights to ...make changes across departments. This led to better customer satisfaction and reduced friction.

Hospital & Health Care

CASE STUDY UPMC Health Plan

CallMiner helped UPMC Health Plan improve agent coaching with conversation intelligence. UPMC wanted to put member experience first. They used CallMiner to analyze agent interactions. This led to bet...ter training and support for agents. UPMC saw improvements in agent performance and business results.

Video

CallMiner Eureka Platform and Managing Cross-Channel Conversations

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lightning

Peers used Callminer Eureka Alert for coaching and engagement management

Callminer Eureka Alert Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (1)
Analytics

3.97/5 ★

Read Reviews (25)
Custom Reports

3.95/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (1)
Analytics

3.97/5 ★

Read Reviews (25)
Custom Reports

3.95/5 ★

Read Reviews (21)

Callminer Eureka Alert Integrations

Callminer Eureka Alert integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Callminer Eureka Alert

Top Failure Risks for Callminer Eureka Alert

CallMiner, Inc. News

Product

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

Product

CallMiner Product Innovation Series: Q2 2025

CallMiner's Q2 2025 Product Innovation Series highlights significant updates, focusing on enhanced security controls and compliance with evolving AI regulations. Key enhancements include improved data privacy features, expanded CallMiner RealTime capabilities, and updated notification functionalities. These updates aim to bolster customer experience initiatives and ensure robust AI governance.

M&A

CallMiner Acquires VOCALLS - Demand Gen Report

CallMiner has acquired VoCalls, a voice-first conversational AI and automation platform. This acquisition enhances CallMiner's capabilities in conversation intelligence by integrating VoCalls' virtual agents and task automation technology. The combined platform aims to improve contact center efficiency and customer experience scalability by automating interactions and providing real-time agent guidance. This strategic move positions CallMiner as a leader in contact center and CX industries.

Product

CallMiner Advances Agentic AI Architecture

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F