Callminer Eureka Analyze Overview
CallMiner empowers businesses with real-time customer insights through customizable dashboards. Customer conversations are analyzed for actionable intelligence.
Use Cases
Customers recommend Engagement Management, Coaching, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Analyze.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Analyze.
Callminer Eureka Analyze Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Analyze works with different mediums / channels such as Omnichannel. E-Mail. and Phone Calls.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
Callminer Eureka Analyze, belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Analyze
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Eureka Analyze is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Comprehensive Insights on Callminer Eureka Analyze Use Cases
How can Callminer Eureka Analyze optimize your Engagement Management Workflow?
What makes Callminer Eureka Analyze ideal for Coaching?
What benefits does Callminer Eureka Analyze offer for Contract Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Analyze solved their Sales Analytics needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Financial Services
|
Financial Services |
Case Study USCB AmericaRead More |
|
Consumer Electronics
|
Consumer Electronics |
Case Study VivintRead More |
Entertainment
|
Entertainment |
Case Study SiriusXMRead More |
Video
CallMiner Analyze: Actionable Insight from Customer Engagement
Peers used Callminer Eureka Analyze for engagement management and coaching
Callminer Eureka Analyze Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (25) |
Software Failure Risk Guidance
?for Callminer Eureka Analyze
Top Failure Risks for Callminer Eureka Analyze
CallMiner News
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents - No Jitter
CallMiner introduces AI Assist, a new technology to enhance customer interactions as part of a broader AI product development trend.
CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions - Business Wire
CallMiner introduced AI Assist to help users perform tasks automatically within their platform.
CallMiner Feeds
The importance of brand experience in contact centers
Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.
CallMiner named a Leader in Real-Time Revenue Execution Platforms
Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.
AI-driven CX in tech: Navigating industry challenges & opportunities
2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.
CallMiner Profile
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
Get a personalised risk report for Callminer Eureka Analyze
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Callminer Eureka Analyze may get in touch with you regarding your request.
Request Custom Quote
CallMiner will get in touch with you regarding your request.