Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.

Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.

CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.

Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.

Verint Speech Analytics automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. It enhances contact center performance with insights to reduce agent handle time and repeat calls, discover customer insights regarding satisfaction, business issues, competitive intelligence and marketing campaigns, reduce churn, predicting at-risk customers, improve quality monitoring, and provide targeted coaching to agents by analyzing their relative performance.