Callminer Eureka Overview
CallMiner-Eureka enables analysis of 100% of customer conversations. Insights drive transformational business change.
Use Cases
Customers recommend Engagement Management, Coaching, Contact List Management, as the business use cases that they have been most satisfied with while using Callminer Eureka.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka.
Callminer Eureka Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka works with different mediums / channels such as Phone Calls.
Callminer Eureka's features include Recording, and Alerts: Popups & Notifications. and Callminer Eureka support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Callminer Eureka analytics capabilities include Analytics, and Custom Reports.
Reviews
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord
Callminer Eureka, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Callminer Eureka is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Callminer Eureka Use Cases
How can Callminer Eureka enhance your Engagement Management process?
What benefits does Callminer Eureka offer for Coaching?
How efficiently Does Callminer Eureka manage your Contact List Management?
Why is Callminer Eureka the best choice for Customer Feedback Management?
86 buyers and buying teams have used Cuspera to assess how well Callminer Eureka solved their Contact Center Software needs. Cuspera uses 517 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Case Studies
CASE STUDY RDI Corporation
CASE STUDY VitalityHealth
CASE STUDY Kelsey-Seybold Clinic
CASE STUDY Gant Travel
CASE STUDY Avadyne Health
CASE STUDY USCB America
Video
CallMiner Analyze: Actionable Insight from Customer Engagement
Frequently Asked Questions(FAQ)
for Callminer Eureka
What is Callminer Eureka?
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions.
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
What is Callminer Eureka used for?
What are the top features of Callminer Eureka?
Who uses Callminer Eureka?
What are Callminer Eureka alternatives?
Where is Callminer Eureka located?
Peers used Callminer Eureka for engagement management and coaching
Callminer Eureka Competitors
Callminer Eureka Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
Callminer Eureka Integrations
Callminer Eureka integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka
Overall Risk Meter
Top Failure Risks for Callminer Eureka
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner & Microsoft Dynamics 365 Contact Center Integrate
CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.
Alvaria, CallMiner Partner to Empower Organizations with AI
CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.
Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents
CallMiner has launched OmniAgent, an AI-powered virtual agent designed to enhance customer experience across voice and digital channels. OmniAgent uses advanced automation and AI to provide seamless interactions, reducing call handling time and improving service quality. Key features include omnichannel support, natural language understanding, and seamless CRM integration. Estafeta, a logistics company, reported a 78% reduction in call handling time using OmniAgent.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
