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Castel Contact Center: Reviews, Testimonials and Expert Opinions
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Top 10 Castel Contact Center Alternatives
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
IFS Customer Engagement
Empowering businesses to deliver faster, smarter customer service
IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service. ...
It delivers a range of AI-powered self-service solutions, giving customers the freedom to track their orders, resolve their problems and schedule and amend their service appointments. It elevates phone-based service and enables outbound campaigns, chatbots and virtual assistants provide immediate answers to customer queries, give field service a competitive edge with real-time comms for customers, transform service desk productivity with the latest in digital automation, and empower agents to deliver faster, smarter service.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a highly versatile contact center software solution, supporting a range of capabilities that cater to large enterprises and mid-market segments. Its strong emphasis on customer engagement, compliance, and integration aligns with industries like HR and telecommunications that need extensive support. Castel Contact Center caters more to mid-market users in tightly regulated industries such as banking, providing streamlined capabilities like call scoring and analytics with a focus on compliance and data security, ensuring robust efficiency improvements. ...
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 and Castel Contact Center both serve the Contact Center Software category, but cater to different needs. Five9 excels with helpdesk management, engagement tools, and scalability for larger businesses, supported by robust features and 24/7 vendor support. Castel Contact Center, on the other hand, is a simpler option focusing on engagement management and sales call management, suited for mid-market and specific sectors like Computer Software and Banking. Businesses must weigh their operational scale and industry focus when choosing between these solutions. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
NICE CXone
Complete CXi Platform for every journey
NICE CXone offers a comprehensive suite of features tailored to enhance customer relationships and manage complex contact center needs, favored by mid to large enterprises in various industries. In contrast, Castel Contact Center has a more focused offering with basic capabilities, aimed at the mid-market with a strong presence in the computer software and banking sectors. ...
Amazon Connect
Simple to use, cloud-based contact center
Amazon Connect and Castel Contact Center each cater to unique audiences within the Contact Center Software category. Amazon Connect shines with its robust AI-powered features, extensive integration capabilities, and comprehensive vendor support, making it ideal for larger enterprises across various industries like IT and insurance. In contrast, Castel Contact Center offers strong compliance and analytics features but caters more specifically to mid-market segments, especially in the computer software and banking industries. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Castel Contact Center and Enghouse Interactive both serve the contact center software segment, yet they shine in different areas. Castel Contact Center emphasizes engagement and analytics, which suits mid-market firms in software and banking. Meanwhile, Enghouse Interactive focuses on sales management and global reach, appealing to larger enterprises across diverse industries such as hospitality and consumer goods. ...
