Catalyst Software Overview
Catalyst centralizes customer data to provide a comprehensive view of customer health, which supports retention and growth strategies. It offers tools for scaling customer experiences efficiently, helping businesses maintain strong customer relationships. By integrating data into a single platform, Catalyst allows teams to identify customer needs and opportunities for engagement, ensuring proactive management of customer success.
Use Cases
Customers recommend Social Media Analytics, Engagement Management, Upselling, as the business use cases that they have been most satisfied with while using Catalyst Software.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Catalyst Software.
Catalyst Software Use-Cases and Business Priorities: Customer Satisfaction Data
Catalyst Software works with different mediums / channels such as User Generated Content. Blogs. and E-Mail.
Catalyst Software's features include Micro Customer Segmenting, Dashboard, Personalization, etc. and Catalyst Software support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Catalyst Software analytics capabilities include Analytics, and Custom Reports.
Reviews
"Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now ...able to segment our customers based on any criteria they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced." - Tyler Bubin
Peer review evidence (same sources as the product rating summary)
"...Reporting and Analytics | Customer Success Software | Catalyst...." Customer Success Software
"...Catalyst helps sort your highest-priority tasks from Playbooks, Lifecycles, and customer follow-ups...." Customer Success Software
"...Leverage the Playbooks feature and customer health to assign tasks and send email notifications when accounts become at-risk or when there are upsell opportunities. ..." Customer Success Software
Catalyst centralizes customer data and provides clear insights into customer health. Experiences that drive retention and growth are scaled efficiently.
Popular Business Setting
for Catalyst Software
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Catalyst Software is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Catalyst Software Customer wins, Customer success stories, Case studies
How efficiently Does Catalyst Software manage your Engagement Management?
What makes Catalyst Software ideal for Upselling?
What benefits does Catalyst Software offer for Playbook Creation?
What solutions does Catalyst Software provide for Forecasting?
51 buyers and buying teams have used Cuspera to assess how well Catalyst Software solved their business needs. Cuspera uses 450 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced. |
|
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald |
|
|
Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made it easy to set up targeted playbooks throughout t...he customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tyler Bubin Customer Success Domino Data Lab |
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced. |
|
Heather MacDonald Director, Operational Excellence Beamery |
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald |
|
Egan Callahan Senior Manager, Customer Success Sendoso |
Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made it easy to set up targeted playbooks throughout t...he customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves. |
Bentley Systems - Computer Software - Large
Waystar - Health, Wellness And Fitness - Large
Waystar - Health, Wellness And Fitness
Aruba - Information Technology And Services - Very Large
Wisr - Education - Small
Peers used Catalyst Software for social media analytics and engagement management
Catalyst Software Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (99) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (99) |
Software Failure Risk Guidance
?for Catalyst Software
Overall Risk Meter
Top Failure Risks for Catalyst Software
Totango News
Totango Product Updates & New Feature Releases
Totango has introduced several product updates, including new integrations with Pendo and Mixpanel to enhance product data visibility and adoption. Additionally, Totango has launched email and calendar integrations to improve customer success management. These updates aim to support customer-led growth and provide accurate revenue forecasting.
Totango Named a Leader in Customer Success Platforms | Nation/World | bdtonline.com
Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving the highest score of 4.5 out of 5 in Strategy. This accolade highlights Totango's leadership in customer revenue retention and expansion.
Totango Named a Leader in Customer Success Platforms
Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving a top strategy score of 4.5 out of 5. The company excels in roadmap innovation, pricing flexibility, and retention optimization. CEO Keith Frankel emphasizes Totango's focus on AI-driven customer outcomes and transforming post-sales into a growth engine.
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
Totango and Catalyst, now a merged entity, achieved significant milestones in their first quarter, surpassing booking targets by 150%. They received accolades from G2, Pavilion, and Forbes, highlighting their leadership and innovation in customer success. New AI-driven analytics features were launched to enhance customer engagement and decision-making. Notable recognitions include Edward Chiu and Karen Budell being named top executives to watch.
Totango Profile
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
SERIES D
How does Catalyst Software address your Social Media Analytics Challenges?