Catalyst Software Overview
Catalyst centralizes customer data and provides clear insights into customer health. Experiences that drive retention and growth are scaled efficiently.
Use Cases
Customers recommend Social Media Analytics, Engagement Management, Upselling, as the business use cases that they have been most satisfied with while using Catalyst Software.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Catalyst Software.
Catalyst Software Use-Cases and Business Priorities: Customer Satisfaction Data
Catalyst Software works with different mediums / channels such as User Generated Content. Blogs. and E-Mail.
Catalyst Software's features include Micro Customer Segmenting, Dashboard, Personalization, etc. and Catalyst Software support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Catalyst Software analytics capabilities include Analytics, and Custom Reports.
Reviews
"Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now ...able to segment our customers based on any criteria they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced." - Tyler Bubin
Popular Business Setting
for Catalyst Software
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Catalyst Software is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Catalyst Software Use Cases
Why is Catalyst Software the best choice for Engagement Management?
What solutions does Catalyst Software provide for Upselling?
How can Catalyst Software enhance your Playbook Creation process?
How efficiently Does Catalyst Software manage your Forecasting?
24+ more Business Use Cases
51 buyers and buying teams have used Cuspera to assess how well Catalyst Software solved their business needs. Cuspera uses 450 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced. |
|
Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made it easy to set up targeted playbooks throughout t...he customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves. |
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|
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tyler Bubin Customer Success Domino Data Lab |
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced. |
|
Egan Callahan Senior Manager, Customer Success Sendoso |
Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made it easy to set up targeted playbooks throughout t...he customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves. |
|
Heather MacDonald Director, Operational Excellence Beamery |
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald |
Peers used Catalyst Software for social media analytics and engagement management
Catalyst Software Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (99) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (99) |
Software Failure Risk Guidance
?for Catalyst Software
Overall Risk Meter
Top Failure Risks for Catalyst Software
Catalyst Software Profile
Company Name
Catalyst Software
Company Website
https://catalyst.io/HQ Location
154 W 14th St, New York, New York 10011, US
Employees
11-50
Social
Financials
SERIES A
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How can Catalyst Software enhance your Social Media Analytics process?