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Certainly: Use-Cases, Insights and Reviews | 2025 Cuspera

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Ecommerce chatbot builder

AI Powered

Certainly Overview

Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.

Other use cases:

Onboarding
Community Marketing
Product Marketing
Lifetime Value Management
Collaboration
Proposal & Quote Management

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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve ROI
Increase Customer Life Time Value
Improve Efficiency

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Certainly Use-Cases and Business Priorities: Customer Satisfaction Data

Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.

Reviews

"I have had a super successful and very educational journey with BotXO. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in r...elation to customer satisfaction. The bottom line is that our customers can get help 24 hours a day without human involvement." - Nadin Kempel Sigh

Certainly, ManyChat, DataRobot, Chatfuel, kore.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Certainly

Top Industries

Computer & Network Security
Banking
Hospitality

Popular in

Small Business

Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,

Comprehensive Insights on Certainly Use Cases

How does Certainly address your Engagement Management Challenges?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nadin Kempel Sigh Customer Care Manager Tiger of Sweden	I have had a super successful and very educational journey with BotXO. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line ...is that our customers can get help 24 hours a day without human involvement. Testimonial By Nadin Kempel Sigh
Benjamin Damsgaard Digital Consultant Krifa	I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve. Testimonial By Benjamin Damsgaard
Darren Hua Technical Support Engineer Tobii	Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua

CUSTOMERS	TESTIMONIALS
Nadin Kempel Sigh Customer Care Manager Tiger of Sweden	I have had a super successful and very educational journey with BotXO. It has been super satisfying to develop the bot and it is the coolest feeling to sit with when the robot works and you can train it every day and thus also see huge progress in relation to customer satisfaction. The bottom line ...is that our customers can get help 24 hours a day without human involvement. Testimonial By Nadin Kempel Sigh
Benjamin Damsgaard Digital Consultant Krifa	I would strongly recommend BotXO's chatbots, because of the ability to serve customers any time of the day. Now we can give the customers the right answer in the middle of the night or even during Christmas Eve. Testimonial By Benjamin Damsgaard
Darren Hua Technical Support Engineer Tobii	Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. Testimonial By Darren Hua

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Tobii	NA	Case Study Tobii Learn how Tobii used BotXO Read More
Saxo	NA	Case Study Saxo Supported by BotXO’s technology, Saxo has developed Alfred, the bot, to help customers with their gift purchases and other support questions. Read More
The University of Southern Denmark (SDU)	NA	Case Study The University of Southern Denmark (SDU) The University of Southern Denmark (SDU) has implemented the IT chatbot Kitt to support their internal users Read More