Certainly Overview

Certainly transforms customer interactions with its versatile AI chatbot solutions, driving tangible business results. Companies can see an increase in average order value by 20% through AI-driven product recommendations and upselling. With the ability to deflect 50% of support tickets, Certainly reduces operational strain while ensuring 24/7 multilingual customer service. This platform not only enhances engagement with humanlike conversations but also gathers valuable customer insights, offering a deeper understanding of buying habits and common queries. Businesses benefit from customizable virtual agents that keep customers returning through interactive experiences like quizzes and games.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Certainly.

Other use cases:

  • Onboarding
  • Community Marketing
  • Product Marketing
  • Lifetime Value Management
  • Collaboration
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Certainly.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
See all business priorities See less business priorities

Certainly Use-Cases and Business Priorities: Customer Satisfaction Data

Certainly's features include Bot. and Certainly support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Certainly analytics capabilities include Custom Reports, and Analytics.

Reviews

"BotXO enables you to start using chatbots to solve specific tasks already today. As BotXO integrates with 3rd party services, the platform can scale with your needs and matureness as a company." - Anders Rahr

Peer review evidence (same sources as the product rating summary)

"...Tiger of Sweden CSAT increased from 73% to 96% with an AI chatbot. ..." Case Study Tobii
"...It's this simple: engage customers answer with exactly what they need increase revenue...." Conversational Commerce Platform
"BotXO has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock. The bot halved the support tickets and released our customer service from cumbersome tasks, and while the bot took care of repetitive tasks, we could focus on growing our company." https://www.botxo.ai

Certainly, DataRobot, Popup Maker, Octane AI, Chatbase, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.

Popular Business Setting

for Certainly

Top Industries

  • Computer & Network Security
  • Banking
  • Hospitality

Popular in

  • Small Business

Certainly is popular in Computer & Network Security, Banking, and Hospitality and is widely used by Small Business,

Certainly Customer wins, Customer success stories, Case studies

What benefits does Certainly offer for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Certainly solved their Chatbot needs. Cuspera uses 306 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Certainly testimonial

Anders Rahr

Senior Vice President. IT & Logistics

IC Group A/S
BotXO enables you to start using chatbots to solve specific tasks already today. As BotXO integrates with 3rd party services, the platform can scale with your needs and matureness as a company. Testimonial By Anders Rahr
Certainly testimonial

Katrine Marcussen Baumann

Business Developer

KMD
The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very important for our customers and us as well. Testimonial By Katrine Marcussen Baumann
Certainly testimonial

Regin Jensen

CEO

AIO
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Testimonial By Regin Jensen
CUSTOMERS TESTIMONIALS
Certainly testimonial

Anders Rahr

Senior Vice President. IT & Logistics

IC Group A/S
BotXO enables you to start using chatbots to solve specific tasks already today. As BotXO integrates with 3rd party services, the platform can scale with your needs and matureness as a company. Testimonial By Anders Rahr
Certainly testimonial

Katrine Marcussen Baumann

Business Developer

KMD
The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very important for our customers and us as well. Testimonial By Katrine Marcussen Baumann
Certainly testimonial

Regin Jensen

CEO

AIO
The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO's intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to... BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Testimonial By Regin Jensen

Atlantic Pet Products - Retail - Medium

Certainly's AI-powered platform helped Atlantic Pet Products handle high volumes of support queries. The company integrated Certainly with Gorgias and BigCommerce for smooth customer service automati...on. This allowed the team to focus on complex issues and improved response times. Atlantic Pet Products scaled support without hiring more staff. The AI Agent enabled smarter, faster customer experiences and plans for more self-service features.

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QuadLock - Consumer Electronics

Certainly's AI Agent helped QuadLock manage customer support across 100+ countries. The solution integrated with Shopify and Zendesk, automating routine queries and reducing agent workload. QuadLock ...resolved 57% of weekly enquiries with the AI Agent. They saw a 33% drop in average handling time and 31% fewer replies per resolution. The customer effort score stayed at 80%, and agent satisfaction improved.

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Rat & Boa - Apparel & Fashion

Certainly Platform helped Rat & Boa improve customer service with an AI chatbot. The chatbot deflects simple questions and pre-screens complex tickets, making agents 75% more efficient. Rat & Boa now... handles over 9000 conversations each month, with 50% about stock availability. The platform scaled easily during peak sales, removing the need for extra staff. Rat & Boa plans to use the chatbot for product advice and to reduce returns.

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Feastables - Consumer Goods

Certainly helped Feastables launch FeastyBot, a custom AI chatbot for their ecommerce site. FeastyBot drove 6.5% of total revenue and boosted average order value by 20% after chat. The bot handled ov...er 120,000 conversations monthly and achieved a Net Promoter Score of 52. Feastables saved on staffing costs, avoiding the need to double their team. The AI assistant also enabled fast updates and deep brand customization.

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Fintiba GmbH - Financial Services

Certainly's FintiBot helped Fintiba automate 97% of customer conversations. Fintiba saw a 125% increase in customer satisfaction and reduced escalations to human agents by 85%. The AI chatbot now han...dles over 10,000 monthly conversations. Fintiba used Generative AI and multi-language support to serve international students and employees. The solution cut 8,000 support tickets per year and saved the team from manually handling over 140,000 inquiries annually.

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Introducing the high-level Business Report | Certainly

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Peers used Certainly for measuring customer satisfaction and engagement management

Certainly Competitors

Certainly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (87)
Custom Reports

3.95/5 ★

Read Reviews (19)
Analytics

2.07/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Certainly

Overall Risk Meter

Low Medium High

Top Failure Risks for Certainly

Certainly Technologies GmbH Profile

Company Name

Certainly Technologies GmbH

Company Website

https://certainly.io/

HQ Location

Copenhagen , Capital Region

Employees

51-100

Social

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Financials

SEED