Jira Service Management Overview
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.
Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...If you're planning to build a service desk (or help desk) using Jira Service Desk or you just want to improve your existing JSD portal..." Build an Awesome Jira Service Desk in 5 Steps
"...And the marketing team member can comment on progress or change the step in the work flow to in progress or on order or waiting approval or approved or cards on the way...." Marketing teams: Get a Handle on Your Unplanned Work with Jira Service Desk
"...They have also launched a remote work hub with advice on staying productive and collaborative. ..." These 75+ Tech Companies Are Giving Away Free Tools to Support Businesses During COVID-19
Jira Service Management, Lokalise, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Jira Service Management Customer wins, Customer success stories, Case studies
What solutions does Jira Service Management provide for Helpdesk Management?
What makes Jira Service Management ideal for Workflow Management?
How can Jira Service Management enhance your Collaboration process?
How can Jira Service Management optimize your Onboarding Workflow?
How efficiently Does Jira Service Management manage your Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Introduction to Jira Service Management
Frequently Asked Questions (FAQ)
What buyers ask before choosing Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
Where is Jira Service Management located?
Peers used Jira Service Management for helpdesk management and workflow management
Jira Service Management Competitors
Jira Service Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
Jira Service Management Integrations
Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Jira Service Management
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Atlassian US, Inc News
Atlassian Announces System for AI-native Software Development in Jira
Atlassian has launched new AI-native software development capabilities in Jira, enhancing productivity across the software development lifecycle. The features include Jira for Slack, Jira Planner, and Loom video prompts, which integrate enterprise context for improved AI agent performance. These capabilities aim to address bottlenecks in AI development by providing a unified platform for planning, orchestrating, and scaling agentic work.
Atlassian (DX) Named a Leader in the 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms
Atlassian has been named a Leader in the 2026 Gartner Magic Quadrant for Developer Productivity Insight Platforms. The recognition highlights Atlassian's ability to execute and completeness of vision in the DPIP market. Atlassian's DX platform integrates AI measurement capabilities, helping organizations quantify AI's impact on productivity and providing insights at an enterprise scale.
Bamboo, Confluence & Co.: Atlassian closes 100 security vulnerabilities
Atlassian has addressed 100 security vulnerabilities across its products, including Bitbucket, Confluence, and Jira Service Management. The updates, which include fixes for critical vulnerabilities with CVSS scores of 10, are available immediately. Administrators are advised to install these updates to prevent potential attacks.
Inside Atlassian’s Forge Billing Architecture for Distributed Usage Tracking at Scale
Atlassian has detailed the engineering of its Forge billing platform, designed for usage-based pricing in its cloud application ecosystem. The system processes high-volume events for accurate billing, utilizing a Kafka-based streaming infrastructure for real-time visibility. This architecture supports distributed usage tracking and ensures financial accuracy through validation and normalization processes.
Atlassian US, Inc Profile
Company Name
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE
