Clickatell Connect: Use-Cases, Insights and Reviews | 2025 Cuspera

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Reach and engage customers over their favorite channels

Clickatell Connect Overview

Clickatell Connect enables communication with mobile customers via multiple channels, including bulk SMS and WhatsApp Business API. Businesses can personalize customer engagement using this versatile platform.

Use Cases

Customers recommend Sending & Publishing Communications, Campaign Analytics, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clickatell Connect.

Other use cases:

Engaging And Following Up

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Clickatell Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Clickatell Connect works with different mediums / channels such as Text SMS. Chat. and Whatsapp.

Clickatell Connect, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Clickatell Connect Use Cases

Why is Clickatell Connect the best choice for Sending & Publishing Communications?

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Imperial

Imperial used the Clickatell Chat Commerce Platform to improve communication with a major South African retailer. Before Clickatell, Imperial managed store queries through many channels, causing dela...ys and confusion. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, automated system for real-time updates and support. This change cut call center volumes by 50% and let agents handle more queries at once. The solution made communication faster, more efficient, and improved customer satisfaction.

Internet

CASE STUDY Webafrica

Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.

CASE STUDY FlySafair

FlySafair used the Clickatell platform to launch a WhatsApp chat commerce channel. The airline wanted to improve customer service and manage rapid growth. With Clickatell, FlySafair lets customers ge...t flight info, boarding passes, and make payments through WhatsApp. The solution reduced call center pressure and made travel easier for passengers. Customers now enjoy faster service and more convenience when flying with FlySafair.

Hospital & Health Care

CASE STUDY National HealthCare Group

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to healthcare. The challenge was high data costs and limited telemedicine for low-income groups during the ...Covid-19 pandemic. The solution was a WhatsApp-based service that let members connect with nurses and doctors for advice and consultations. This made healthcare more affordable and easy to reach. The partnership helped National HealthCare Group grow its reach and form new business partnerships.