Clickatell Connect: Use-Cases, Insights and Reviews | 2025 Cuspera

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Reach and engage customers over their favorite channels

Clickatell Connect Overview

Clickatell Connect enables communication with mobile customers via multiple channels, including bulk SMS and WhatsApp Business API. Businesses can personalize customer engagement using this versatile platform.

Use Cases

Customers recommend Sending & Publishing Communications, Campaign Analytics, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clickatell Connect.

Other use cases:

Engaging And Following Up

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Clickatell Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Clickatell Connect works with different mediums / channels such as Text SMS. Chat. and Whatsapp.

Clickatell Connect, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Clickatell Connect Use Cases

What benefits does Clickatell Connect offer for Sending & Publishing Communications?

Case Studies

CASE STUDY FlySafair

Clickatell helped FlySafair use WhatsApp for customer service and payments. FlySafair wanted to handle rapid growth and reduce call center pressure. The Clickatell platform let customers get flight i...nfo, boarding passes, and pay for luggage in chat. Passengers now avoid airport lines and get faster help. FlySafair improved convenience and customer satisfaction with digital self-service.

Internet

CASE STUDY Webafrica

Clickatell's WhatsApp Business API helped Webafrica handle rapid growth and improve customer experience. Webafrica needed to support over 200,000 customers during Covid-19, but traditional phone and ...email support could not keep up. The Clickatell solution let agents talk to more customers at once and made support available on WhatsApp. Webafrica saw an immediate boost in customer satisfaction and kept service quality high while scaling up. The integration also made support more cost-effective and reliable.

Internet

CASE STUDY Webafrica

Clickatell's WhatsApp Business API helped Webafrica, a leading South African ISP, manage rapid growth and improve customer experience. Webafrica needed to scale support as its customer base grew past... 200,000, especially during Covid-19 lockdowns. The Clickatell solution integrated with their in-house chat, enabling agents to handle more customers at once and offer support on familiar platforms. This led to higher customer satisfaction and allowed Webafrica to maintain service quality while growing quickly.

Hospital & Health Care

CASE STUDY National HealthCare Group

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to affordable healthcare. The challenge was high data costs and limited telemedicine for low-income groups ...during the Covid-19 pandemic. Clickatell's Chat Commerce solution let members connect with nurses and doctors through WhatsApp, making care easy and cheap. The service led to new business partnerships and expanded National HealthCare Group's reach. Thousands of people now get basic medical help quickly and simply.

Hospital & Health Care

CASE STUDY National HealthCare Group

Clickatell helped National HealthCare Group use WhatsApp to give more South Africans access to healthcare. The challenge was high data costs and limited telemedicine for low-income groups during the ...Covid-19 pandemic. The solution was a WhatsApp-based service that let members connect with nurses and doctors for advice and consultations. This made healthcare more affordable and easy to reach. The partnership helped National HealthCare Group grow its reach and form new business partnerships.

Utilities

CASE STUDY Imperial

Clickatell's Chat Commerce Platform helped Imperial, a leading logistics provider, improve communication with a major South African retailer. Before Clickatell, Imperial used many channels like SMS a...nd email, causing confusion and delays. With Clickatell's Chat Flow and Chat Desk on WhatsApp, Imperial created a single, easy-to-use system for nearly 2,000 stores. This change cut call center volumes by 50% and made query resolution much faster. Store managers now get real-time updates and agents can handle more requests at once.