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CloudTalk: Reviews, Testimonials and Expert Opinions
(1026)Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
Top 42 CloudTalk Alternatives
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Toky
Business Phone System & Integrated VoIP Service
"We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers.
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- Adrian G
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
CloudTalk and Dialpad Ai Contact Center both cater to contact center software needs but diverge in strengths and client focus. CloudTalk excels in helpdesk and sales call management, supporting large enterprises, particularly in marketing and IT. It emphasizes data operation capabilities, ideal for businesses needing integration and migration options. Dialpad Ai Contact Center shines with AI-powered features, facilitating call transcription and coaching. It best serves large enterprises across diverse industries, focusing on AI analytics and customer relationship enhancements. ...
Ottspott
Ottspott - All inclusive business phone system for Slack ...
CloudTalk leads with robust helpdesk and sales call management capabilities, featuring advanced data handling and integration options that suit large enterprises and marketing sectors. Ottspott, with a simpler feature list, caters to sales-focused operations, offering 24/7 support and a more concentrated channel set. CloudTalk caters to large-scale needs, while Ottspott serves smaller, straightforward setups seeking basic sales call functionalities. ...
Twilio Programmable Voice
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable Voice is a Contact Center Software that allows the user to build conversations anywhere, make, receive, control, and monitor calls via software, using a Voice API. Twilio ...
Twilio Programmable Voice features include voice basics, third party API add-ons, connect to anything, advanced media handling, useful insights, contact center building blocks, and more.
SpitFire Dialers
Contact Center Software Offering CLOUD, PREMISE OR HYBRID CALL CENTER SOLUTIONS
SpitFire Dialers is a Contact Center Software that offers cloud, premise or hybrid call center solutions. It provides a solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer that uses the web interface for making calls while the software is installed on the client’s server. ...
SpitFire allows clients to manually set the call rate frequency and accordingly speed up or slow down the call rate, based on the number of agents available for the day or the number of working hours available. The tool displays the complete information stored for the contact on a web interface with the flexibility to run multiple campaigns through a single screen. It also supports manual dialing wherein an agent can enter a telephone number and connect with a particular contact at any time. It offers call transferring capability through which agents can transfer the call to other agents or a supervisor.
SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools needed to launch inbound, outbound or blended campaigns. The SpitFire Enterprise system has 6 dialer modes: Predictive, Fixed Rate, Quick Connect, Preview, Manual, and Click to Dial. It seamlessly integrates with both web-based and Windows CRM’s.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity. It primarily provides workforce engagement management, ...
It comes with AI and automation, integrations and reporting and analytics.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines. ...
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
CloudTalk is primarily geared towards large enterprises with a strong presence in marketing and IT industries and excels in helpdesk management. Exotel, on the other hand, is favored by financial services and provides robust capabilities in sales call management and customer engagement. Both platforms offer substantial vendor support options, but vary significantly in their primary user base and industry focus. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Toky
Business Phone System & Integrated VoIP Service
CloudTalk and Toky both excel in the Contact Center Software landscape but cater to different business needs. CloudTalk prioritizes helpdesk management and sales calls, aligning with large enterprises in marketing and IT sectors, while emphasizing 24/7 support. Toky specializes in sales call management with AI-powered features, appealing to financial services and emphasizing integration and phone communications. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone and CloudTalk are robust contact center solutions, each with its unique strengths. 8x8 excels in compliance, large enterprise customer base, and comprehensive 24/7 support. CloudTalk, on the other hand, is a favorite in marketing and IT industries and offers seamless training and onboarding. The best choice between them depends largely on your primary industry and specific operational needs, such as scale and support preferences. ...
VICIdial
VICIdial.com: Open- Source contact center solution..
CloudTalk and VICIdial serve the diverse needs of the contact center software category. CloudTalk excels in integration capabilities and robust vendor support, making it particularly attractive to industries like marketing and advertising. VICIdial, with its strong focus on helpdesk and telemarketing capabilities, aligns well with telecommunications and IT services, offering powerful features like AI-powered support. The comparison highlights CloudTalk's strengths in customer acquisitions and internal communications, while VICIdial emphasizes enhanced customer engagement and workflow management. ...
ComputerTalk
computer-talk.com - Omnichannel Cloud Contact Center
CloudTalk and ComputerTalk both offer robust contact center solutions, but they cater to different market needs. CloudTalk excels with its extensive feature set for large-scale operations in industries like marketing and IT, making it ideal for large enterprises. ComputerTalk, while offering fewer capabilities, focuses on enhancing customer relationships and engagement, appealing to enterprises in software and retail sectors. Both offer comprehensive support options, ensuring alignment with diverse operational workflows. ...
UJET
Take your customer support into the digital age
UJET and CloudTalk both serve the Contact Center Software industry with unique strengths. UJET excels in user engagement and customer relationship management, making it ideal for enterprises heavily focused on enhancing interactions. CloudTalk focuses on robust call management and tracking features, catering to large-scale enterprises and industries like Marketing and IT. Both offer comprehensive support, though UJET provides more around-the-clock options, aligning with complex operational environments. The choice between them hinges on whether a business prioritizes customer engagement versus streamlined call operations. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
CloudTalk and CallHippo cater to Contact Center Software needs. CloudTalk excels in enterprise settings, offering robust helpdesk and sales call management, sought by marketing and IT industries. CallHippo shines with strong sales management and call recording, preferred by research and IT firms. CloudTalk features comprehensive integration and reporting tools, while CallHippo focuses on AI features and enhanced analytics. Vendor support is well-rounded for both, but CloudTalk sees a larger enterprise focus. ...
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and CloudTalk offer robust solutions for contact centers, each with unique strengths. Freshdesk excels in vendor support and target segment diversity, particularly with large enterprises. Meanwhile, CloudTalk emphasizes international market expansion and increased sales potential, appealing to marketing and IT sectors. Businesses must consider their specific operational needs and industry focus when choosing between these comprehensive products. ...
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
3CX Phone System excels in the enterprise space, offering robust sales call management and conference call features, aligning with internal communication goals. It strongly supports IT and marketing sectors with broad integration capabilities. CloudTalk appeals to both large enterprises and small businesses, with a focus on international market entry and extensive vendor support, notably in marketing and construction industries. Both cater to call management but differ in user segments and features, providing tailored solutions for businesses based on size and industry. ...
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
CloudTalk excels with robust capabilities in sales call and helpdesk management, making it ideal for large enterprises and marketing sectors. Intermedia Contact Center specializes in collaboration and proposal management, catering to enterprises in consumer services. CloudTalk's strengths lie in its comprehensive integrations and industry alignment, whereas Intermedia Contact Center focuses on enhancing customer relations and security features. This makes CloudTalk well-suited for industries aiming for expansive reach and Intermedia Contact Center preferable for those prioritizing collaboration and efficiency. ...
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
