CloudTalk Overview

CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Conference Call Management, as the business use cases that they have been most satisfied with while using CloudTalk.

Other use cases:

  • Contact List Management
  • Tracking & Monitoring Communications
  • Training & Onboarding
  • Workflow Management
  • Engagement Management
  • Telemarketing
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using CloudTalk.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

CloudTalk Use-Cases and Business Priorities: Customer Satisfaction Data

CloudTalk works with different mediums / channels such as Phone Calls. Mobile. Offline etc.

CloudTalk's features include Recording, Personalization, and Dashboard. and CloudTalk support capabilities include Phone Support, Email Support, 24/7 Support, etc. also CloudTalk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We wanted to be able to access customers' histories while speaking...." Peer review by Consultant

Peer review evidence (same sources as the product rating summary)

"...Have a clear map of how you want calls to organize through your organization the CloudTalk platform can handle one person user as well as major call centers so take the advantage of the services...." Peer review by User
"...CloudTalk offers call recording, call tracking and a range of integrations with other tools...." 11 Software Tools for Growing a Small Business Grow Smarter with the Right Tools
"...Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others. ..." 7 Best IVR Systems To Optimize Small Business 2019 Welp Magazine

CloudTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.

Popular Business Setting

for CloudTalk

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Construction

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction and is widely used by Small Business, Mid Market, and Enterprise.

CloudTalk Customer wins, Customer success stories, Case studies

How does CloudTalk facilitate Helpdesk Management?

How does CloudTalk address your Call Recording Challenges?

How does CloudTalk address your Contact List Management Challenges?

What Are the key features of CloudTalk for Tracking & Monitoring Communications?

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Valutico - Financial Services - Medium

Vienna, Austria

CloudTalk helped Valutico handle over 4,400 calls and serve clients in 90+ countries. Valutico switched from landlines to CloudTalk to cut costs and improve global customer support. The platform gave... their team better analytics, CRM integration, and flexible calling. Productivity increased and manual work dropped. Customer satisfaction rose with faster, more tailored communication.

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Splitty Travel - Travel - Medium

Tel Aviv, Israel

CloudTalk helped Splitty Travel triple its support team size and handle over 8,500 calls in three months. The platform enabled remote call center operations, supporting 40,000+ minutes of client conv...ersations. Splitty used features like call monitoring, warm transfer, and mobile apps to improve first-call resolution and agent flexibility. CloudTalk’s reporting and IVR tools gave supervisors real-time insights and control. Splitty now delivers faster, more personalized customer support worldwide.

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Rosberg - Information Technology And Services - Small

Norway

CloudTalk helped Rosberg improve customer support productivity. Rosberg switched to CloudTalk after their old VoIP system failed to integrate with their CRM. CloudTalk’s integration with HubSpot auto...mated workflows and synced all client data. Rosberg tracked over 2,220 calls and 5,000+ minutes with clients. The new system lowered operating costs and improved agent satisfaction.

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SalesPassie - Marketing And Advertising - Small

Utrecht, Netherlands

CloudTalk helped SalesPassie double their outbound calls and boost talk time by 25%. Their 24 agents use features like Call Masking, Smart Dialer, and real-time analytics to improve sales performance.... In three months, they made 32,000 calls and spent over 90,000 minutes on the phone. Supervisors now monitor team activity closely and optimize workflows. Integration with Zoho CRM streamlines their sales process.

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Rodeo (Getrodeo.io) - Information Technology And Services - Small

Amsterdam, Netherlands

CloudTalk helped Rodeo, a project management SaaS startup, improve its call center operations. Rodeo used CloudTalk to make over 1,400 calls and spend 3,000+ minutes on the phone with clients. The in...tegration with Pipedrive and features like call statistics, call recording, and click-to-call made sales and support more efficient. CloudTalk’s analytics and automation tools reduced caller wait times and improved customer satisfaction. Rodeo’s team now tracks performance and optimizes processes using CloudTalk.

Read more →
 

Polysleep - Consumer Goods - Small

Montreal, Canada

CloudTalk helped Polysleep, a Canadian sleep technology company, improve customer support. The team handled over 1,300 calls and spent 4,000+ minutes on the phone in one month. Integration with Gorgi...as CRM made ticket tracking and call logging easy. CloudTalk’s features like call flow designer and call monitoring boosted efficiency. Polysleep now delivers faster, more reliable customer service and supports global clients seamlessly.

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Hitting your targets takes more than just a phone line

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Frequently Asked Questions(FAQ)

for CloudTalk

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .

What are the top features of CloudTalk?

Recording, Personalization and Dashboard are some of the top features of CloudTalk.

Who uses CloudTalk?

CloudTalk is used by Marketing And Advertising, Information Technology And Services and Construction among other industries.

What are CloudTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for CloudTalk.

Where is CloudTalk located?

CloudTalk is headquartered at New York City, New York.
lightning

Peers used CloudTalk for helpdesk management and call recording

CloudTalk Competitors

CloudTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.85/5 ★

Read Reviews (82)
Analytics

4.34/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.85/5 ★

Read Reviews (82)
Analytics

4.34/5 ★

Read Reviews (12)

CloudTalk Integrations

CloudTalk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.92/5 ★

Read Reviews (94)
Data Import

4.84/5 ★

Read Reviews (120)

SalesScreen

4.69 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zoho Bookings

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Insightly CRM

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Whatconverts

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ManyChat

4.27 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for CloudTalk

HubSpot App Marketplace

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Canva

4.69 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Creatio Studio

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Atex Advertising

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ClickFunnels

4.54 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for CloudTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for CloudTalk

CloudTalk s.r.o News

Awards

CloudTalk Named G2 Leader in Outbound Call Tracking Software

CloudTalk has been recognized as a G2 Leader in the 2026 Spring Reports for outbound call tracking software, specifically in the mid-market segment. This accolade is based on verified customer reviews and high satisfaction scores, earning CloudTalk three badges: Leader, Best Results, and Best Relationship. These awards highlight CloudTalk's strong market presence, customer satisfaction, and ability to deliver high ROI and quality support to growing sales teams.

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Product

Releases: CloudTalk-io/cloudtalk-diagnostic-test

Releases: CloudTalk-io/cloudtalk-diagnostic-test

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CloudTalk s.r.o Profile

Company Name

CloudTalk s.r.o

Company Website

https://www.cloudtalk.io/

HQ Location

New York City, New York

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED