CloudTalk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: CloudTalk
Brand: CloudTalk
Rating: 4.54 (1026 reviews)

4.54 5

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(1026)

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

CloudTalk Overview

CloudTalk revolutionizes call center operations with its AI-driven software, enabling seamless integration with essential business tools. This platform excels in providing local numbers and superior call quality, ensuring businesses can connect with clients globally without compromising communication standards. Its AI Conversation Intelligence offers insightful analytics, allowing revenue teams to focus on impactful tasks. The software's adaptability is evident as it plugs into existing systems, enhancing functionality without the need for dramatic overhauls. CloudTalk's unique approach transforms traditional phone systems, making calls not just efficient but enjoyable, a surprising twist in the contact center landscape.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Conference Call Management, as the business use cases that they have been most satisfied with while using CloudTalk.

Other use cases:

Contact List Management
Tracking & Monitoring Communications
Training & Onboarding
Workflow Management
Engagement Management
Telemarketing
Measuring Customer Satisfaction

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Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using CloudTalk.

Other priorities:

Increase Sales & Revenue
Enhance Customer Relationships
Launch New Products
Enter New Markets Internationally Or Locally

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CloudTalk Use-Cases and Business Priorities: Customer Satisfaction Data

CloudTalk works with different mediums / channels such as Phone Calls. Mobile. Offline etc.

CloudTalk's features include Recording, Personalization, and Dashboard. and CloudTalk support capabilities include Phone Support, Email Support, 24/7 Support, etc. also CloudTalk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Good for Customer Support calls for the business...." Peer review by Szu C

CloudTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.

Popular Business Setting

for CloudTalk

Top Industries

Marketing and Advertising
Information Technology and Services
Construction

Popular in

Small Business
Mid Market
Enterprise

CloudTalk is popular in Marketing And Advertising, Information Technology And Services, and Construction and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CloudTalk Use Cases

How efficiently Does CloudTalk manage your Helpdesk Management?

CloudTalk is a cloud-based call center software that integrates with popular CRM and helpdesk solutions, enabling businesses to automate call processes and improve customer interactions. CloudTalk helps streamline operations, saving time for better customer support and business growth. The platform's primary limitation is that it is a paid solution.

"...Probably a good solution for a dedicated call center, but not for small departments / companies...." Peer review by Cipriano G, Cipriano Groenendal

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What solutions does CloudTalk provide for Call Recording?

How can CloudTalk optimize your Contact List Management Workflow?

What Are the key features of CloudTalk for Tracking & Monitoring Communications?

22+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well CloudTalk solved their Contact Center Software needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Financial Services

CASE STUDY Valutico

CloudTalk helped Valutico improve customer support for its financial services platform. Valutico used CloudTalk's analytics, call recording, and international numbers features. The team made over 4,4...00 inbound and outbound calls. They spent more than 5,000 minutes on the phone with clients. Valutico used 18 phone numbers to support global operations.

Information Technology and Services

CASE STUDY Swile

CloudTalk helped Swile improve sales productivity by 30%. Swile also saw a 40% increase in call connection rates. The company used CloudTalk to fix call quality issues. Swile operates in Brazil and F...rance. Key features used were reliable call quality and Salesforce integration.

Marketing and Advertising

CASE STUDY SalesPassie

CloudTalk helped SalesPassie improve sales team performance. SalesPassie used features like call recording, call notes, smart dialer, and analytics. The company made over 32,000 inbound and outbound ...calls with CloudTalk. This boosted productivity for their customer support agents. SalesPassie focuses on sales optimization and uses technology to help teams exceed targets.

CASE STUDY Splitty

CloudTalk helped Splitty improve customer support productivity. Splitty used CloudTalk's call monitoring, warm transfer, and mobile and desktop app features. The team made over 8,500 inbound and outb...ound calls. They spent more than 40,000 minutes on the phone with clients. Splitty used 6 phone numbers to support global operations.

CASE STUDY Talent.io

CloudTalk helped Talent.io, a tech and sales recruitment platform in France, improve their call quality and communication. Their old VoIP provider caused problems and hurt productivity. After switchi...ng to CloudTalk, they saw smoother CRM integration and better efficiency. Daily complaints about calls dropped to zero. CloudTalk is now a key part of their recruitment workflow.

Computer Software

CASE STUDY Texada Software

CloudTalk helped Texada Software after its merger with Uptake Technologies. Texada faced problems with multiple phone systems and scattered data. CloudTalk provided seamless HubSpot integration, flex...ible call routing, and real-time Slack alerts. Texada unified its global support and improved customer operations. The company now runs a more organized and efficient support system.

Hitting your targets takes more than just a phone line

Frequently Asked Questions(FAQ)

for CloudTalk

What is CloudTalk?

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime.

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

What is CloudTalk used for?

CloudTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Helpdesk Management, Call Recording and Conference Call Management .