Home Contact Center Software ComputerTalk ComputerTalk Alternatives
ComputerTalk: Reviews, Testimonials and Expert Opinions
(1545)computer-talk.com - Omnichannel Cloud Contact Center
Top 57 ComputerTalk Alternatives
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Callminer Eureka
Eureka's Speech Analytics Software Platform | CallMiner
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions. ...
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
Toky
Business Phone System & Integrated VoIP Service
"It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform.
"
- Gonzalo B
Sakari
Cloud-Based Text Messaging Service to send and receive SMS with thousands of contacts
Sakari is a business Text Messaging Service designed for sales, marketing, and support teams to help manage SMS campaigns through computer. The tool helps send SMS reminders, alerts, confirmations and marketing campaigns. ...
The Cloud-Based platform has key features like business messaging, reminders, team mobile app, SMS API, online SMS, rich text messaging, and Mass messaging. The tool also offers business messaging functionality which features contact imports and group texting, templates and bulk tools.
The platform allows real-time conversation with customers for instant redressal. It offers integration with multiple tools including Connect HubSpot, Intercom, Google and Salesforce.
Chatra
Chatra live chat software
Chatra is a live chat, chatbot, email, and social messaging app for big and small businesses to communicate with customers in real-time. It helps to increase sales and revenue and improve ROI. ...
Chatra is a multichannel support platform for the website. It helps to increase online sales by answering questions, solving problems, and increasing conversions in real-time.
Some of the features of Chatra includes communicating over email and Facebook, monitoring visitors on the website, using a chatbot for routine tasks, and many more.
Livechat
LiveChat | Live Chat Software and Help Desk Software
LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time. ...
The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.
OneContact CC
OneContact CC - IP-based Multimedia Contact Center ...
ComputerTalk and OneContact CC are leading solutions in the Contact Center Software category, each catering to specific operational needs. ComputerTalk focuses on robust data management and ensures seamless integration with enterprises. OneContact CC shines with social media engagement and video communication capabilities, making it ideal for IT and telecommunications sectors. Both excel in enhancing customer relationships but differ in primary channel emphasis and industry alignment. ...
MessageMedia
Business SMS Messaging Service
"MessageMedia recognised our needs for 360-degree view of customer and scoped out the HubSpot integration for us, which really helped solve our problem.
"
- Jobeth H
Touchpoint
Touchpoint.io | POS solution offers robust control, rich reporting, and rapid
Touchpoint is a customer experience and data platform that fuels growth for QSR, Table Service, Drive-Thru, and Pizza/Delivery. It's an enterprise POS reinvented for the best guest experience and highest loyalty participation. ...
Touchpoint achieves a record-beating participation in part because of re-invented POS for engagement. It obsessively refines every screen in the system to maximize customer engagement, and result in more customers in the marketing database.
Some of its features include real-time above store reporting, managed in-store HW and networking, powerful APIs to connect and share data, global menu management, scale to thousands of stores in single brand and many more.
MessageBird
An omnichannel communications platform built for global scale
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings. ...
It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.
Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Livezilla Customer Support
LiveZilla Live Chat, Live Support, Ticket System and Customer ...
LiveZilla is a Customer Support Software. It provides Live chats and also monitors website visitors in real-time. It helps to grow sales and revenue and turn visitors into customers. LiveZilla ...
LiveZilla is the perfect contact platform even when offline, website visitors can leave message seeking for help. The live chats help to get in touch with the visitors instantly. Its integrated real-time visitor monitoring feature enables to see instantly, who's visiting the website. LiveZilla provides customer service and improves customer support efficiency by providing the staff with the tools needed to provide effective support.
AddressTwo CRM
Simple CRM software to track key relationships that matter most.
AddressTwo CRM software helps small businesses keep track of the key relationships that matter most. Small business is about creating, building, deepening, and managing the relationships. It helps to increase sales and revenue and acquire customers. ...
AddressTwo helps small businesses build relationships with customers personally. It also helps in lead generation, networking strategy, SEO/SEM and landing pages, direct mail campaigns, and lead nurturing systems. It makes the entire CRM system web-based and web-enabled.
Some of its features include simple to use, email marketing, marketing automation, lead scoring, sales pipeline, reporting, and many more.
Mindbody Software
Cloud-based online scheduling for the wellness services industry
Mindbody Software is a fitness software that provides first-rate service for clients and the most effective business management boosting productivity, handling the operations, and making the clients feel their best. ...
Mindbody assists in bringing in new customers and retaining existing ones. Also, accept payments in advance—safely and securely. Sign up for classes using the website, Messenger, custom app, or the Mindbody app. Maintain a virtual connection to the community as well.
Features are listing the business and services in the Mindbody app, Schedule classes, appointments, and resources Offering self-check-in for classes on an iPad kiosk, Streamline the intake process with digital forms, Enabling mobile-friendly booking and purchasing widget on the website, Reach the right audience with smart contact lists and more.
Agile CRM
Automate your sales, marketing, and service in one platform
Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. ...
Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and marketing automation, customer service, email tracking, landing pages, and social media marketing to name a few. With Agile CRM, users have a unified platform that puts all the information as well as people on a single page, streamlining their tasks, enhances communication and collaboration, and greatly improves productivity and output both at individual and collective levels.
Agile CRM centralizes real-time customer data, making it readily accessible and actionable across all teams. It supports full telephony integration alongside marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web engagement with customer-conscious messages, pop ups, offers, surveys and signup forms.
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...
Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.
Platformax CRM
Inside sales CRM, generate more leads with prospecting and sales management
Platformax CRM is an inside sales CRM that optimizes all steps of the sales process, from prospecting, lead nurturing and opportunities tracking, to sales fulfillment, order delivery and after-sales support. It helps users to centralize their contacts database, organize their sales pipeline and keep track of prospective customers and opportunities. ...
It centralizes contacts database, a prospect with emails and calls, organizes pipeline and track opportunities, manages team and schedule activities, collaborates on resolving cases, analyzes performance with reports and integrates with favorite tools.
Some of its features include document templates, segmentation filters, automated email drip campaigns, cold-calling scenarios, a live case monitor and multiple order fulfillment workflows. It supports integration with various third-party applications such as Google Apps, Mailchimp, Twilio and more.
Vocalcom
AI Powered Contact Center Software
ComputerTalk and Vocalcom are both robust contact center solutions. ComputerTalk focuses more on integration and offers strong support options, appealing to enterprises in software and retail. Vocalcom supports a wider range of communication channels, with strengths in sales management, serving industries like oil & energy. Both platforms enhance customer acquisition and relationship building, but their features and service offerings cater to distinct user needs, making the choice dependent on industry focus and specific operational requirements. ...
Intellicon
Omnichannel Contact Center + Help Desk Software - Intellicon
ComputerTalk and Intellicon serve distinct yet overlapping needs for businesses in the Contact Center Software category. ComputerTalk excels in enterprise environments, focusing on robust customer engagement and data integration, while Intellicon appeals to businesses seeking enhanced internal communications and sales growth through social media interactions. Each product offers unique features tailored to specific operational needs and industry use cases. ...
DonorPerfect Fundraising Software
Fundraising Management Activities in DonorPerfect
DonorPerfect Fundraising Software is a full-featured donor management CRM that empowers to achieve the goals of an organization helping them raise money, save time, and grow their community of supporters using smart fundraising solutions and data-driven best practices. It helps to organize the efforts, reduce administrative tasks, and pinpoint the success of every fundraising event hosted. ...
DonorPerfect makes it easy to get the word out and personalize messages about the cause which helps to stay in touch with donors and promote continued support. It helps to grow the database of donors, increase giving, and retain donors year after year. DonorPerfect keeps track of all the constituent contacts by storing detailed information.
DonorPerfect’s Growth Tracks focus on Online Fundraising, Crowdfunding, Donor Retention, Event Management, Donor Prospect Research and many other areas that are key to nonprofit fundraising success.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity. It primarily provides workforce engagement management, ...
It comes with AI and automation, integrations and reporting and analytics.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 offers robust contact center software with extensive capabilities in helpdesk and sales call management, supported by superior integration and AI-driven analytics. It's well-suited for enterprises in diverse industries like financial services and retail. ComputerTalk, while smaller in scope, shines in customer engagement and contact management, often fitting software and manufacturing sectors with its focus on data handling and analytic capabilities. Both solutions emphasize customer relationships and acquisition, making them vital for business growth yet cater to different scales and complexity. ...
NICE CXone
Complete CXi Platform for every journey
NICE CXone and ComputerTalk are both contact center software solutions with unique strengths. NICE CXone offers a wider array of capabilities, excelling in larger-scale deployments with strong integration and compliance features. It is favored by mid-market and enterprise customers across various industries. ComputerTalk, while more limited in scope, shines in communication management and workflow management, appealing to enterprises in retail and manufacturing. Each solution meets diverse operational needs, making selection dependent on specific business requirements. ...
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
When comparing Aircall.io and ComputerTalk in the contact center software space, Aircall.io stands out for its strong focus on sales and customer interaction capabilities, catering primarily to large enterprises across diverse industries like internet and financial services. Its comprehensive phone support and feature set resonate with users looking to scale and enhance customer relationships. Conversely, ComputerTalk's strength lies in its nuanced approach to engagement and feedback management within enterprise environments, particularly in computer software and retail. Its support approach is robust but less varied, appealing to well-defined operational scales seeking customer acquisition and relationship enrichment. ...
NICE CXone Expert
Smart knowledge based self-service
In the Contact Center Software space, NICE CXone Expert and ComputerTalk cater to different business sizes and needs. NICE CXone Expert, with its extensive features and integrations, serves enterprises across various industries, supporting capabilities like knowledge and content management. ComputerTalk focuses on workflow and engagement management with strengths in stakeholder relations, serving smaller segments like retail and manufacturing. Both offer 24/7 support, but NICE CXone shines with broad industry applicability, while ComputerTalk suits niche markets. ...
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect and ComputerTalk offer distinct capabilities in contact center solutions. Genesys PureConnect focuses on enterprises needing robust call and engagement management, suitable for varied industries like telecommunications. ComputerTalk targets niche markets with enhanced communication management, ideal for enterprises in computer software. Each product caters to different operational modes and goals, helping companies choose based on feature priorities and industry needs. ...
Bright Pattern
Contact Center Software | Cloud-Based
In comparing Bright Pattern and ComputerTalk, both contact center software solutions offer distinct strengths. Bright Pattern excels with a broad range of features and comprehensive support, ideal for large enterprises spanning various industries like human resources and telecommunications. In contrast, ComputerTalk is tailored for smaller enterprise segments, focusing on specific communication management needs across sectors like retail and manufacturing. ...
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
In comparing ComputerTalk and Exotel, both excel in the contact center software realm, but cater to different user needs. ComputerTalk focuses on enterprise customers with strong helpdesk management and engagement tools, while Exotel serves a broader clientele with expansive sales call management capabilities. Exotel appeals to the financial and F&B sectors with robust call features, whereas ComputerTalk targets the software and retail industries with its integration and reporting features. Both offer substantial vendor support, but their unique capabilities make them suitable for different strategic business goals. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Toky
Business Phone System & Integrated VoIP Service
Toky and ComputerTalk both excel in offering robust solutions for contact centers but serve distinct operational needs. Toky is designed primarily for larger enterprises, focusing on sales and communication management, and its extensive integration capabilities appeal to a wide range of industries. In contrast, ComputerTalk caters to those seeking engagement and workflow management, promoting customer acquisition and relationship enhancement, notably in retail and manufacturing sectors. Both products offer comprehensive vendor support, emphasizing their commitment to customer assistance. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
ComputerTalk and Dialpad Ai Contact Center, both players in the Contact Center Software sphere, cater to various operational needs. ComputerTalk shines with capabilities in helpdesk management and engagement, fitting well for enterprises focused on customer relationship enhancement. Dialpad Ai Contact Center excels in sales call management and call transcription, appealing to a broad range of industries and supporting diverse business goals like enhancing customer relationships and improving visibility. Both offer robust vendor support, though Dialpad leans towards enterprises, while ComputerTalk services software and retail industries. ...
UJET
Take your customer support into the digital age
UJET and ComputerTalk both excel as contact center software solutions, but they cater to different operational needs and industries. UJET leans towards enterprises with broad capabilities in customer engagement and relationship management, featuring robust integration and AI capabilities. ComputerTalk focuses on helpdesk and communication management, appealing more to enterprises in need of streamlined communication channels and best practice scaling. ...
Alvaria
Enterprise Contact Center Solutions
ComputerTalk and Alvaria are leading contact center software solutions offering diverse capabilities for user needs. ComputerTalk excels in providing comprehensive helpdesk and communication management, with strong enterprise focus in industries like software and retail. Alvaria, meanwhile, champions engagement with loyalty and campaign management capabilities, aiming to boost customer lifetime and engagement. Both offer 24/7 support, but ComputerTalk stands out in enterprise alignment, while Alvaria emphasizes customization and engagement strategies. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
ComputerTalk and CallHippo provide robust tools for contact centers, each catering to distinct operation scales and industries. ComputerTalk focuses on helpdesk management and customer engagement, ideal for enterprises in software and retail industries. CallHippo emphasizes call management and analytics, serving a wider array including large enterprises and research sectors. Both offer comprehensive 24/7 support, aligning with their complex feature sets and wide industry applications. ...
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and ComputerTalk both cater to unique user needs within the contact center software category. Freshdesk Contact Center primarily emphasizes large enterprise engagement, featuring strong sales call management and helpdesk capabilities, whereas ComputerTalk stands out with workflow management and customer feedback solutions, appealing more to niche markets in retail and manufacturing. Freshdesk offers robust 24/7 support, notably across phone and email, reflecting its focus on comprehensive enterprise demands. Meanwhile, ComputerTalk provides substantial support, emphasizing chat compatibility. Both platforms offer flexible data handling and integrations, yet their distinct feature sets highlight differing focal points between large scale versus specialized sector use. ...
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk and ComputerTalk both offer robust contact center solutions, but they cater to different market needs. CloudTalk excels with its extensive feature set for large-scale operations in industries like marketing and IT, making it ideal for large enterprises. ComputerTalk, while offering fewer capabilities, focuses on enhancing customer relationships and engagement, appealing to enterprises in software and retail sectors. Both offer comprehensive support options, ensuring alignment with diverse operational workflows. ...
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis.
"
- Matt B
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
