ConnectWise Manage Overview
ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Manage.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Manage.
ConnectWise Manage Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Manage works with different mediums / channels such as Phone Calls, and Newsletter,
ConnectWise Manage's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"...We use CW to track all of our service work, Agreements for residual contracts, billing, CRM, connection to our partner back office team and marketing email blasts...." Peer review by Mark Santorelli, President/Owner, MnK Technologies, Inc
ConnectWise Manage, SolarWinds Service Desk, Teamsupport, Zoho Desk, CustomerWise, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Wholesale
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Manage is popular in Information Technology And Services, Computer & Network Security, and Wholesale and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on ConnectWise Manage Use Cases
How can ConnectWise Manage enhance your Sales Document Management process?
How can ConnectWise Manage enhance your Helpdesk Management process?
How can ConnectWise Manage enhance your Workflow Management process?
What makes ConnectWise Manage ideal for Engagement Management?
How does ConnectWise Manage address your Contact List Management Challenges?
53+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Information Technology and Services
|
Information Technology and Services |
Case Study Mangano ITRead More |
|
Wholesale
|
Wholesale |
Case Study BlueChip InfoTechRead More |
|
Information Technology and Services
|
Information Technology and Services |
Case Study Mangano ITRead More |
Frequently Asked Questions(FAQ)
for ConnectWise Manage
What is ConnectWise Manage?
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
What is ConnectWise Manage used for?
What are the top features of ConnectWise Manage?
Who uses ConnectWise Manage?
What are ConnectWise Manage alternatives?
Where is ConnectWise Manage located?
Peers used ConnectWise Manage for sales document management and helpdesk management
ConnectWise Manage Competitors
ConnectWise Manage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (499) |
Software Failure Risk Guidance
?for ConnectWise Manage
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
ConnectWise, LLC. News
HYAS Infosec Integrates With ConnectWise Through Invent Program , Companies Celebrate Certified Integration
HYAS Infosec integrates with ConnectWise through the Invent program, celebrating their certified integration.
ConnectWise Evolves Managed Services Marketplace
ConnectWise launches a new marketplace for MSPs to buy and deploy applications from over 400 vendors.
Seattle cloud migration company SkyKick acquired by IT management firm ConnectWise
SkyKick, a Seattle cloud migration company, was acquired by IT management firm ConnectWise.
ConnectWise, LLC. Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
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