ContactEngine Overview
ContactEngine provides proactive customer service through preferred customer channels, enhancing satisfaction. It aims to streamline communication efficiently.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using ContactEngine.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ContactEngine.
ContactEngine Use-Cases and Business Priorities: Customer Satisfaction Data
ContactEngine's features include Conversation Intelligence, and Personalization. and ContactEngine support capabilities include 24/7 Support, AI Powered, Email Support, etc. also ContactEngine analytics capabilities include Analytics, and Custom Reports.
Reviews
"...ContactEngine has provided a simple yet effective solution to a complex issue allowing us to engage with colleagues a lot better!..." Peer review by Andrew McConnell, Director of Communications & Public Affairs, Flybe
Comprehensive Insights on ContactEngine Use Cases
How does ContactEngine address your Engagement Management Challenges?
How can ContactEngine enhance your Customer Feedback Management process?
Why is ContactEngine the best choice for Onboarding?
What makes ContactEngine ideal for Contact List Management?
How can ContactEngine enhance your Upselling process?
13+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well ContactEngine solved their business needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
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CASE STUDY DHLRead More |
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CASE STUDY BTRead More |
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CASE STUDY Virgin MediaRead More |
Peers used ContactEngine for engagement management and customer feedback management
ContactEngine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (40) |
| Analytics | Read Reviews (43) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (40) |
| Analytics | Read Reviews (43) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for ContactEngine
Overall Risk Meter
Top Failure Risks for ContactEngine
NICE Ltd. News
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Actimize Partners with The Knoble Non-Profit Network to Issue Best Practices Guide for Identifying Human Trafficking Activity - Yahoo Finance
NICE Actimize and The Knoble Non-Profit Network have partnered to create a guide with best practices for identifying human trafficking activities.
NICE Ltd. Feeds
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Business Wire
NICE reported an 80% year-over-year increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS - Business Wire
NICE announced a 24% increase in cloud revenue, surpassing revenue and EPS forecasts.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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