ContactEngine Overview
ContactEngine provides proactive customer service through preferred customer channels, enhancing satisfaction. It aims to streamline communication efficiently.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using ContactEngine.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ContactEngine.
ContactEngine Use-Cases and Business Priorities: Customer Satisfaction Data
ContactEngine's features include Conversation Intelligence, and Personalization. and ContactEngine support capabilities include 24/7 Support, AI Powered, Email Support, etc. also ContactEngine analytics capabilities include Analytics, and Custom Reports.
Reviews
"...ContactEngine has provided a simple yet effective solution to a complex issue allowing us to engage with colleagues a lot better!..." Peer review by Andrew McConnell, Director of Communications & Public Affairs, Flybe
ContactEngine, belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on ContactEngine Use Cases
What benefits does ContactEngine offer for Engagement Management?
How efficiently Does ContactEngine manage your Customer Feedback Management?
What solutions does ContactEngine provide for Onboarding?
What benefits does ContactEngine offer for Contact List Management?
How can ContactEngine enhance your Upselling process?
13+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well ContactEngine solved their Conversational Intelligence needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.
Case Studies
CASE STUDY TELUS
CASE STUDY DHL
CASE STUDY BT
CASE STUDY Virgin Media
CASE STUDY Whirlpool
CASE STUDY British Gas
Peers used ContactEngine for engagement management and customer feedback management
ContactEngine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (40) |
| Analytics | Read Reviews (43) |
| Custom Reports | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (40) |
| Analytics | Read Reviews (43) |
| Custom Reports | Read Reviews (14) |
Software Failure Risk Guidance
?for ContactEngine
Overall Risk Meter
Top Failure Risks for ContactEngine
NICE Ltd. News
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 per share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus estimates. Scott Russell has replaced Barak Eilam as CEO.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
