ContactEngine Overview

ContactEngine provides proactive customer service through preferred customer channels, enhancing satisfaction. It aims to streamline communication efficiently.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Onboarding, as the business use cases that they have been most satisfied with while using ContactEngine.

Other use cases:

  • Contact List Management
  • Upselling
  • Lifetime Value Management
  • Helpdesk Management
  • Cross Selling
  • Communication Management
  • Lead Engagement
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ContactEngine.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve ROI
  • Improve Efficiency
  • Increase Customer Life Time Value
See all business priorities See less business priorities

ContactEngine Use-Cases and Business Priorities: Customer Satisfaction Data

ContactEngine's features include Conversation Intelligence, and Personalization. and ContactEngine support capabilities include 24/7 Support, AI Powered, Email Support, etc. also ContactEngine analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ContactEngine has provided a simple yet effective solution to a complex issue allowing us to engage with colleagues a lot better!..." Peer review by Andrew McConnell, Director of Communications & Public Affairs, Flybe

Comprehensive Insights on ContactEngine Use Cases

What solutions does ContactEngine provide for Engagement Management?

How does ContactEngine facilitate Customer Feedback Management?

How does ContactEngine address your Onboarding Challenges?

How efficiently Does ContactEngine manage your Contact List Management?

How does ContactEngine facilitate Upselling?

13+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well ContactEngine solved their business needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ContactEngine case study
NA
CASE STUDY BT

Transforming customer experience in broadband and fixed line installation journeys

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ContactEngine case study
NA
CASE STUDY Virgin Media

Fewer unnecessary truck rolls and inbound calls related to repair

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ContactEngine case study
NA
CASE STUDY Whirlpool

ContactEngine engages customers throughout the whole washing machine repair process, making the whole thing more efficient for customers and engineers

Read More
lightning

Peers used ContactEngine for engagement management and customer feedback management

ContactEngine Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.32/5 ★

Read Reviews (40)
Analytics

4.31/5 ★

Read Reviews (43)
Custom Reports

4.06/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.32/5 ★

Read Reviews (40)
Analytics

4.31/5 ★

Read Reviews (43)
Custom Reports

4.06/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for ContactEngine

Overall Risk Meter

Low Medium High

Top Failure Risks for ContactEngine

NICE Ltd. News

Calcasieu Parish District Attorneys Office Selects NICE Justice to Safeguard and Streamline Digital Evidence Management - Business Wire

The Calcasieu Parish District Attorneys Office has chosen NICE Justice to improve the management of digital evidence.

11/12/2024 - source

Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot - Business Wire

Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot - Business Wire

10/12/2024 - source

Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower - Business Wire

Prosper enhances customer experience using NICE CXone Mpower technology.

08/12/2024 - source

NICE Ltd. Feeds

NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance

NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.

03/12/2024 - source

NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Business Wire

NICE reported an 80% year-over-year increase in digital interactions for retailers during Black Friday and Cyber Monday.

03/12/2024 - source

NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS - Business Wire

NICE announced a 24% increase in cloud revenue, surpassing revenue and EPS forecasts.

13/11/2024 - source

NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO